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March 2024 by MI N
Great people. Soon to close/Chase.
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August 2023 by Sina T.
Small parking lot, but I take it because they're not for a large group like others. Upon walking in, very friendly and helpful employees. Mariah was very kind and helpful. I'd love to bank with them for our business just starting but in the future when work picks up.
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April 2023 by Nicholas D.
I have been with this bank for about 10 years. With all the turmoil in the banking world, as of late, I felt it was a good time to give them a shout out -their customer service was not only excellent when times were good, it was even better when things seemed difficult over the last few months. I had a lot of questions recently - they answered them all honestly and made me feel at that moment in time that my questions were important to them. I know what you are all thinking, this guy must have a ton of money...I wish. If I was that guy then I probably would not even be writing this review, my people would be writing this review and not me...lol! I am just your average Bay Area guy working my but off to give my kids a good life, afford a tasty $16 hamburger on occasion, and buy some Warriors tickets once or twice a year. Dees this resonate with you, if so then bank with these guys.I would like to give a special shout out to Mary Henning, Erik Ziegelman, and Richard Butts for answering all of my questions over the past few months. Also, a special thank you to Dina Zapanta for helping a friend and referral with a new account right in the middle of all the turmoil.
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January 2023 by Margery F.
This bank is awesome. My work banks here and have been customers for almost 10 years. Besides the fabulous customer service....they give out fresh out cookies in the lobby (cookies are fantastic)One of the super nice employees Mariah encouraged and helped us with using the mobile deposit feature. We had a small issue and she fixed it. Upon completing our first mobile deposit, I called Mariah to let her know it worked so far. I then asked her when would our cookies be delivered????..... We had a great laugh about it. However, I received a package from First Republic Bank today via FedEx. Mariah had cookies delivered to my office. The customer service this bank provides consistently goes above and beyond my expectations. Looking forward to the years to come banking with them.
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January 2023 by Jimmy V.
Don't go here the people are rude. Came in with my hubby and they didn't even greet us when we came in to open an account with a check from this bank. Went over to Bank of the West and was taken care of.
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June 2022 by dove fire
Welcoming to needs of all customers.
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January 2021 by CRYSTAL Faith
Love this bank
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December 2020 by Cole P.
This is the best bank around! Everyone that works there is so nice and they all know my name. I've been coming here for years and will keep coming. 5 stars
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November 2020 by Kata 1.
Rude and condescending attitude !! Clearly not happy with their job treating potential customers like crap . How do they still hold a job ? I understand is not their fault that they are not happy with a position that clearly are not for them , unhappy that most of the people that walk in the branch make more money in a day than they make in a month ! Sad really . Just saying , be respectful , get you butt of the chair ,acknowledge people when they walk in like your li job depends on it , because you do not know who might come in . And then if you open your mouth between sighing and rolling your eyes , make sure that your brain is connected to it. How can you trust your money with this bank if you front runners act like this?? The mere fact that you hold a job at this bank is because probably they ( bank )condone this type of behaviour but we do not have to . Wish that a regional manager or board of directors will see this and something about it (just kidding , they do not care as long as they get money rolling in , it does not matter how )... .
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April 2020 by Barbara S.
My husband & I own a restaurant in Pleasanton and have been customers at First Republic Bank since before we opened our doors almost 5 years ago. We have done all our business banking with them and I have bragged about them to others more times than I can count. The customer service at the Pleasanton branch is unparalleled and Alissa, Ricky & Dan have gone above and beyond so many times for us, I couldn't imagine moving my money to another bank. We have taken a huge hit to our business from this pandemic, and although our doors are still open for take out, we can barely keep the doors open. Although there was a scary moment when FRB changed their minds about offering the SBA loans, they thankfully decided to do it and because of that, we were able to secure a PPP loan and will be able to coninue to pay our staff and have high hopes for making it through this tragic time. I am so thankful to FRB for being there to support us small business customers and we will in turn be there to support you.
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April 2020 by Pamela B.
We are in such strange and scary times right now. The coronavirus has hit our business as well and we applied for the SBA PPP program through First Republic because it is our bank. The process was incredibly easy and Bobby and his team worked quickly to get our loan approved and stayed in extremely close contact with me during the entire process. It just keeps getting better and better with this bank. With all of the horror stories I am hearing about people not even being able to get a response from a bank in order to submit their PPP application, I am even more grateful that I bank with First Republic. Way to go Bobby and Team!!
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June 2017 by Steven Prasad
very convenient location with plenty of parking spaces, professional and friendly staff.
