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March 2024 by Ashley S.
Brian is awesome!! My husband and I went in to the shop looking for a Mario Kart game for PS4, which doesn't exist for that gaming console lol but us not knowing better had no idea, anyway, Brian was in and he gave us the proper education and guided us towards the system we needed to play that game. Well, I had not considered a Nintendo Switch at all before this and had to go home to study them a little. By that evening I was sold, went back the next day and Brian was thankfully working! He got us the Switch OLED and we picked up a few games (including Mario Kart!) We have played it every day since, such a fun together activity Thank you Brian! Your knowledge, kindness and patience was so appreciated!!
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February 2024 by Jonathan E.
Whent in for a nee controller when i made my selection guy in purple hair was on the phone for a solid 5 min before noticing we needed assistance
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January 2024 by R Osa
They're really kind here, didnt have issues finding anything here
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December 2023 by Sheila Rae S.
I never write a bad review unless I'm given a reason to. The employees were rude with bad attitudes and before I even approached the counter for check out, they rudely talked about a previous customer, saying "the fat lady with her son". Owner/s or management need to retrain them in customer service.
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June 2023 by Anthony D’Angelo
Great customer service, everyone very friendly
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February 2023 by Devon Z.
Hours on Apple Maps and Google maps says they're open till 9 PM every night. I rode my bike all the way down here to find out that they are closed and Apple Maps was way off so hopefully somebody is smart and check yelp before coming out here and wasting gas, or like me riding a bike this late at night.
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December 2022 by Alfie-Sama
I went twice here for Pokemon Cards. Both times, the store was clean, organized and the staff were EXTREMELY patient and helpful. I say patient because it was my 1st time buying cards since the 90's AND specific card packs were on sale. They were also very friendly. They were also fulfullung specific orders to accommodate nearby gamestop stores just because a customer didnt want to drive to them. Honestly a 5 star team. My 2nd visit, I walked out with Pokemon Cards, a new Gamestop Bag, and an Ironman Infinity Gauntlet to display at home. Nothing really wrong with gamestops ive visited, just be more like these guys!
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December 2022 by Eric Downing
Good selection and friendly staff, unfortunately they were missing the item I was interested in.
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October 2022 by Dove P.
We bought two steam gift cards. The code was unreadable. We went back for the refund. But they refused even the replacement. Never go back there.
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March 2022 by Roberta Ransome
Nice staff. Did a trade in of old Nintendo 3ds games. Didn't get much for them. But wasn't using them so better than nothing.
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February 2022 by Christian R.
I go into this GameStop all the time. I'm always polite and ask how their days going. I'm patient and don't rush anyone. However Their manager Stephanie is always making sly remarks and giving me attitude cause I burden her with doing returns when I don't like something. I once returned a powera nano controller cause it was a little too small for my hands and she said "uh yup that's why it says nano", while rolling her eyes. Why even ask why I'm returning something if you're just gonna belittle me when I answer? I've never once stuck up for myself and just roll with the punches cause I don't like conflict. Today I went in to return a game I bought cause I bought three new and one came in pre-owned condition. Remember I always go here and they know I don't try shady stuff. She had the nerve to tell me they can't give me a refund but only store credit cause it looks like I opened it. No duh cause y'all sent me a used game instead of new. Of course it looks that way. She knows GameStop shipping makes tons of mistakes but instead of doing the right thing she accused me of being a thief. Look how GameStop shipped my special edition borderlands 3 loot box. They literally put a label on the actual box and didn't even ship it in one. GameStop is already a bad experience and she just makes it worse.. Stuck up gamers are the worst kind of people.
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January 2022 by Owen Shi
Go to this place quite frequently as a pro member in Pleasanton. I love GME ever since becoming a console/PS5 fan (was a PC only gammer). Love this place due to friendly staffs and relatively large store size. Keep up the good work!
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January 2022 by April
I have not visited this GameStop location but I called them regarding a PS5 release last week. Ethan was the most helpful sales associate I have spoken with at any GameStop in the Bay Area. He provided in full detail the PS5 release for a completely different location and went above and beyond providing me a list of near by GameStops with Xbox Series X available. Thank you Ethan - I hope GameStop gives you a raise!
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September 2021 by mark cooper
Very friendly and helpful staff found everything I was looking for
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September 2021 by Edward Moreno
Stephanie is a very nice lady i came in here for a funko pop but they didnt have it here or around but she showed me one that was gonna be releasing soon so i pre-ordered it. would come back here if she were there to helpP.S she had pretty eyes and a bubbly personality
