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March 2023 by Teresa Abunto
I have been coming here for the past 15 years or so, that says a lot about the office. The tax preparer is friendly, knows us well as well as our situation, is friendly, knowledgeable, no fuss, and takes care of us. Gives us good advice as well.
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October 2022 by Rochelle Jackson
After years of using the same preparer, I had to file later, and she wasn't available. The preparer that "helped" me this time was awful. I had an appointment in April close to the filing deadline. I needed more time to gather my paperwork, so I went online and was able to reschedule my appointment. After I confirmed the new appointment, I canceled the previous one. Shortly after that, I was notified by phone that the system had allowed me to make a non-existent appointment and that there were no more appointments available before the deadline. So, I had to file extensions.
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August 2022 by Auricle
Agent did not give me a quote before conducting work. Agent did not ask me about all of my documents being ready, as I was asking for help to get these ready before doing work. Agent did not fill out forms properly. I now have to have it redone. It seemed agent was only after my money instead of helping me figure out my taxes.
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May 2022 by Randy Turley
I am a big fan of HR Block and in particular Bill. I won't go into my negative experiences with HR Block's Advisers, James Settle, as that is a matter of record at HR Block as a formal complaint against Mr. Settle that I made earlier. Bill gives HR Block a good name, he is thorough, accurate, timely and he likes to communicate. Everything all of us taxpayers expect.
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April 2022 by Robyn Parkman
Left taxes in March and my taxes will now be done on April 18th at 6 pm. Thanks to the front desk girl,Irene, who is completely useless. Never had any ability to talk to my tax preparer. She didn’t even call to cancel an appointment with me when she was sick. They also missed seeing info in my folder! Twice! UNPROFESSIONAL and caused huge stress as I am on social security and have limited funds for monthly budget!Do not use Melissa! I made a total of six trips to this office to try and find out what was going on!
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April 2022 by Karl Enzmann
Ease of use, confidence in the accuracy of the tax return
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March 2022 by Sonia L.
Twice I've booked an in person appointment and both times they tell me the system booked a tax preparer that is not in the office. How is that even possible when I spoke to a receptionist. Don't they know who works that day? Unbelievable! I rearranged my day, so that they can tell me to drop off my papers and that they will call me and do it over the phone. I could of done that with TURBOTAX. I work 6 days a week, 13 hours a day. I don't have time to be on the phone. This is why I specifically asked for an office appointment. I can only assume this is how they they reel you in and then charge you full price for half work. Who knows who prepares them and how well they will do their job. So unprofessional, not to mention disappointing. I definitely will read the reviews BEFORE considering a business from now on.
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February 2022 by Melina Phueng
4 years done my tax at H&R Block they help me good. and Thank you alots for Yuliya to your kind help
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October 2021 by Michael Nwankwu
Very friendly and tax professional was helpful
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May 2021 by issac brewster
Taxes were done earlier than expected.
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May 2021 by Leticia Solano
Robert, the tax specialist was very friendly and quick.
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May 2021 by Wade Beucler III
Easy to understand!
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April 2021 by karen Briones
Ajay Patel was so good to work with. He made the process very easy.
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April 2021 by Blaine Hachler
Easy to work with the agents and your retired Agent Roy Johnson from Livermore CA made us an HR Block fan. We miss him but are still w y'all.
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April 2021 by jarrod cason
Judy was excellent,I hope to get her next year.
