-
April 2023 by Emily Martinez
Great experience once again! I used Jackson Hewitt about 4 times and always a smooth process!!!! Thanks again see ya next year!!!!
-
April 2022 by Janet Martinez
Filed my taxes at the Livermoore office and she did a great job. Very friendly and professional
-
March 2022 by Larisa Bergeron
My experience was very bad this year. My appointment was scheduled on 03/19/22 at 11 am In Walmart (Livermore, CA).I arrived on time for my appointment. At 10:30 am (30 minutes before my appointment time), I received message instructing me to text 1 when I arrive, which I did.No one was in HJ tax return booth. I waited for 1 hour and no one showed up.I called HJ phone 1-800- and was given phone number of assistant of district manager Christina. Talking to her was no help at all, because she has no clue who was supposed to be at the HJ for scheduled appointment.Basically my whole Saturday was screwed up.Later that day I received phone call from HJ tax preparer , telling me to call her back and reschedule appointment. Which I did. New appointment was rescheduled on Sunday 03/20/22 at 12 pm. Again I was on time for my appointment to see again that no HJ tax preparer there. I waited for almost 30 minutes when tax preparer finally showed up being late for 30 minutes.I had simplest tax return, only one W2 from my employer. It took for tax preparer almost 2 hours to do my tax return.When I tried to call Christina on following Monday 03/21/22 to complain, she simply hung up on me and then not answering my phone calls and not responding to my voicemail message asking to call me back .Will I do tax return with HJ in future??? Of course not, after this terrible experience
-
May 2021 by Chue Lo
Renuka very professional and awesome thank you Renuka. Recommend her.
-
May 2021 by Maggie Alexander
It was done in a good quality time !
-
May 2021 by Gabriela Newland
The lady was super nice had knowledge of what she was doing help me with questions was fast and great attitude
-
April 2021 by Alexis Andrade
Renuka Knows whats good they got me for life now XD
-
March 2021 by Linda Montanaro
Debra made a normally stressful event not stressful at all. She was kind, patient and funny. Her amazing tax prep expertise and wonderful customer service will make me come back to her for my tax services next year and beyond!
-
March 2021 by Cheryl Forneris
Debra was very friendly and very downto Earth. Very warm and welcoming atmosphere.
-
March 2021 by Pushparaj Swaminathan
Debra did an excellent job and friendly nature as well.
-
March 2021 by Richard LoCicero
Thanks for the swift & efficient service Debra!
-
February 2021 by Joseph Federizo
Good service.I will recommend their service to others
-
February 2021 by Ace S
Debra was very nice and helped me with my taxes. I’m very pleased with her customer service.
-
January 2020 by John Delano
She did good
-
January 2020 by Josh A.
I always wondered what it was like for these Jackson Hewitt's to be in my local each Walmart each season but when I stopped by this one I actually found out the preparer also worked at Walmart. Kinda cool. She was really nice too. Kinda of hidden behind the register though.