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March 2024 by Bonnie Iglesias
Augustine has completed our personal/business taxes for 5 years and has done a great job. He’s professional and dependable. We are very pleased with the tax service he provides.
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March 2023 by Kathy C.
I started going to Liberty Tax three years ago. I was a little nervous about it at first. I was wrong. My experiences at Liberty have always been positive, beginning with the smiles and welcomes that I ever receive. The best part? My returns have always been filed promptly and correctly. Much better than other more expensive tax preparers that I have had the last couple of years. Three preparers have filed incorrectly causing me penalties because they didn't compare the current year to the previous one. Liberty shows me the comparisons every year and has never made a mistake. I really like their team and highly recommend them.
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May 2022 by james huizar
Agustin was great!
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April 2022 by Farzana S.
Their reviews says It all. If I could give this place a "0" stars I would definitely do it. They have the worst service ever. Super slow and overpriced. Julia apparently the owner has no manners and etiquettes of speaking to a client. I called them regarding my taxes last week and was expecting a call from my filer which never happened. Do yourself and your money a favor and look for a better place to get your taxes done.
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March 2022 by clf laz
The people working at this Tax Liberty office were not knowledgeable and made several errors in the process. The gentleman who completed my taxes used a pen to mark the documents that he was finished with. When I asked him not to do that he was surprised at the request. At the end of the taxes he asked me to come back to get my documents back. I have never seen these types of practices before. Be aware that they have a $50 fee if they end up not doing your taxes. I will never do my taxes at Liberty Tax ever again. My overall total was $600.
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February 2022 by Brittany McCarty
I am very happy with the service. I did not have to stress about filing and I learned a lot about how to file.
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February 2021 by Diana M.
I scheduled an appointment online to have my taxes done for 9 a.m. on a Saturday. I was moving out of the area the next day so I needed my taxes to be done the same day. I received several text confirmations of my appointment location and time. I arrived and the office was closed. I called the number on my text confirmation and left a message. I was contacted back by Agustin apologizing that I should not have been able to schedule an appointment at that time since they do not open until 10 a.m. he stated I could come back at 10 a.m. I advised that I did not have time to wait which is why I made an appointment. I was moving the next day and had lots of things to do. He said for me to drop off my paperwork for him specifically and he would take care of it for me. I arrived and dropped everything off around 10:30 a.m. and was advised he would contact me if he needed anything further. At 4:30 p.m. I called asking for an update since I hadn't heard anything. I was told they never started and it was my fault that I didn't let them know it was urgent to do the same day. After being understandably upset their response was "do you want us to start it now or not?" They are only open for 15 mins at this point and of course they still will not be done today which defeats the point. I am moving 2 1/2 hours away the next day, there is no reasonable way for me to come back and if they could not do the same day when I dropped it off then they should have told me. Hopefully, my husband can make it in time to get our paperwork now that he has to drive over there ASAP. Disappointed, frustrated and just let down. Not acceptable to not communicate if they weren't even going to look at it the same day. I would advise to use a different location and call if you set an appointment to make sure they will truly be open and that they understand it's to have it completed the same day since those things are not obvious and are your fault if you do not explicitly state that.
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February 2020 by Pamela Puro
I have been going to Julia (owner) for my taxes for over 10 years. She helped me navigate the tax changes after my divorce and after I was married again. She explains everything very clearly and will show me how the different options for filing would play out.
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April 2019 by Karla g.
I dont remember the employees names but I'll share our experience with this place. We made an appointment and walked into discover that the person who made the appointment was not even at the office that day. The ladies there knew who we were looking for but didn't try to contact him, instead, they let us sit in the lobby for 20 minutes. It wasn't until we spoke up that they said, "Oh we can help." Well she was very slow and had "computer issues" so we left. Complete waste of time.
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February 2019 by April Ziegler
DO NOT GET YOUR TAXES DONE HERE!
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February 2019 by Keith Z.
DO NOT GET YOUR TAXES DONE HERE! My wife and I went in last Friday to file our taxes in hopes to get a tax advance (which we did not end up qualifying for, however that happens) and for beginners, the lady doing the taxes didn't really seem to know what she was doing. They needed to keep our paperwork to make copies and to complete the packet and said they would call us when they were ready. Well we went through all weekend and didn't hear a thing from them, went in yesterday to get our packet and the lady (not the one thst did our taxes) said that they usually do not give you the packet and your originals back until the refund has gone through (wtf?!). My wife was going through the packet tonight and noticed that they charged almost $500 for a basic return w/4 dependants and through out the entire process we were there they never once mentioned how much the charge would be for them to file (we would have just used Credit Karma like we have for the past two yrs... It's FREE!). We are waiting for a call back from the owner of the facility at this moment but I don't imagine a call coming anytime soon. If you want to save and keep your money, DON'T GO HERE
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June 2018 by S L.
I had a short form tax document that took maybe 15min to complete even with small talk and I was charged $200 for the service. Over priced and I did not get as much of a tax return as I could have because they did not account for my interest paid on student loans or uniform expenses.
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February 2018 by Nicole Salguero
Good job 👠👠I recommend
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January 2018 by Sol M.
liberty tax is a place to get your taxes done professional tax preparers
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April 2017 by Shahlla S.
Augustine's been doing my taxes since 2007 and has helped me through some really tough times. He's not only been my accountant but my friend. I wish him the best of luck and karma now and in the future.
