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March 2024 by Man Hyue Shin
Fast delivery of various products
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March 2024 by Bharat Sodhi
Good selection but I expect every product in this store to be on sale or discounted. I have been here a few times and walked out because being a factory store in a outlet mall means no msrp prices.
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March 2024 by violetgumibear
Bigups to Isaiah Heredia the Floor Specialist! Very knowledgable employees at this store, and he helped me with every question I had about their running shoes, thank you Isaiah!
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March 2024 by Natalie Scotten
I had a fantastic experience at the store thanks to Aaron Shea! He provided excellent assistance in finding the perfect shoes for my upcoming 5K. Aaron Shea's expertise and friendly demeanor made the shopping process a breeze. Thank you, Aaron Shea, for your outstanding service!
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March 2024 by Foxy Love
George Kirkland, your name has been circulating in conversations among friends and family since my visit to the store. I've shared with them the remarkable service I received at New Balance Livermore, attributing it to your exceptional skills and commitment to ensuring customer satisfaction.Thank you once again, George Kirkland, for your invaluable help. You've left a lasting impression on me, and your dedication to your craft is truly commendable. You have undoubtedly secured a loyal customer in the process.
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March 2024 by M Gibbs (MGibbs74)
George Kirkland was very attentive and helpful while the store wasn’t busy.He sized my feet and even though nothing in the store was large enough to fit my feet he showed me some great options that could be ordered online to the store for me.
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October 2023 by r n
Returned my shoes I bought a month ago. Piece came unglued in the sole of the shoe revealing a secret serial number underneath. I've worn dozens of New Balance shoes since 1993 when my dad bought me my first pair. Even then they were the most comfortable shoes I've ever worn... even more so than my Reebok pumps lol... remember those. First time I had any issue with a New Balance shoe in 30 years. Very happy how it was handled at the store. Hope to wear new balances for another 30 years. Cheers to New Balance Livermore.
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October 2023 by Queenz Mother
Each customer service representative was attentive and made my shopping experience quite enjoyable. They didn't hover at all which was great!
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September 2023 by Wendy N
I walked in with a photo of my dad's old old shoes and the size he needed. Both associates worked together to give me 2 options and why they recommended them. Then, they checked for sizes and got me 2 pairs of shoes and done. Great experience
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September 2023 by Aman Jain (AJ)
Hardly presence of support staff. The customers are on their own to check. This becomes a major challenge during weekend rush.
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July 2023 by Ryan Clevenger
There was a large variety of shoes and wide selection. They have frequent sales and discounts as well as online ordering and pickup.The staff was very friendly and helpful. If you are looking for a specific style or model of shoe I recommend ordering online to make sure it's in stock. Parking js plentiful, and nice walking distance with other outlet stores.
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July 2023 by anilkumar dora
Good store for shoes, sandals and sports Goods for men and women. Discount offers and variety of items was available on sale.
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July 2023 by Jeany L.
The register at this store really wanna go back home lol Sunday on July 16th 2023, the register here was so rush and rude to let customer line up in the front and get out from the store. Tbh I should have leaved those shoe boxes on the floor but not on the shelve since I was so rushed. Sometimes I might not need to be nice wt this type of customer service from these teenagers (maybe). Before that, I saw an Asian auntie asked staffs for her size,since it's so close to the closing time...like 5 mins b4, it seemed like they all were unwilling to help her. I have read reviews from 7-8 yrs ago, until today, it seems like they have not trained or stricter wt the customer service yet lol
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June 2023 by Blue Ezelt
A special thank you to George Kirkland! Extremely helpful staff, did not hesitate to come help me with shoes (which I know very little about) and helped me find a pair for my nephew, thank you NB Livermore! I always come here instead of to other shoe places and new balance stores because of how friendly everyone is!
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June 2023 by Leah Williams
Shoutout to the NB Livermore DJ, the music is awesome compared to the usual , love coming here on weekends
