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March 2024 by Robert G.
Been a customer at this location for many years without any issues. In fact, I normally get excellent customer service which is the primary reason why I keep coming back. FYI - Employee "Ryan" needs some more training. I just spent five minutes standing in line with nobody else was around while he was playing on his smart phone behind the counter. I finally asked him "are you working the register" and his response was, "yeah". He finally rang me up for 4 quarts of Lucas, racing oil and he didn't even ask me for my phone number to enter it in the computer. Please address this issue. Thank you, Robert
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February 2024 by Mark Schwerin
Quite possibly the best customer service I've ever seen.
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January 2024 by Kristian Miller
Walmarts best friend at least when I was there??
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January 2024 by Scott C.
The two old men who are probably the managers here are very friendly. I pulled in late in the evening because of a tire pressure light and when they saw me park in front of the store and was checking my tires they came outside right away and asked if everything's alright whether I need snow chains or a tire change. Overall good service and friendly, I didn't even have to walk inside the store to get it checked out. Turns out nothing wrong with the tires they inspected it and said it's probably a dirty tire pressure sensor due to the mud and rain.
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December 2023 by Irie Luvz
I needed a new battery for my key fob and asked for a battery test for my car battery. The Indian guy there (didn’t get his name because he had a jacket on), pried open my key fob with a big screwdriver because he couldn’t find the proper tool, put a new battery, came outside to test the car battery. He put the cables on wrong but got it right and said it was good. I went to start my car, it didn’t work. He said, “Oh well something else must be wrong it’s not the key and walked away back inside!” 20 mikes later went back in and told him to open it again and if he can check to see if battery was upside down (since he had cables backwards). After prying it open again with a big screwdriver, he said no it’s right. I went back in a 3rd time and that guy was gone but there was a Mexican guy (again didn’t see his name jacket and all) he was nicer and said he had the same car and same key fob issue and checked the battery said it was right the way it was and it was hard for him to snap it close kept trying to force it close. I said well the other guy kept prying it open. He said the motherboard could be damaged!!! I’m like, “ I drove here with the key I don’t understand, it was slow to open the car and I needed a battery!!!! It’s been 2 and a half hours sitting outside of O’reilly, the indian guy stood on the inside looking at me or walking past me pacing outside, didn’t say nothing, waiting on a locksmith to come program me another key, really late for work, I’m livid! I go back in one more time and there’s a young guy named Frankie. I ask where that guy was and asked for my old battery, he was looking for it but then asked what happened, I told him. He brought the proper tool to open the keyfob easily, checked the battery and prongs and the FRICKIN FRACKIN BATTERY WAS BACKWARDS AND HAD DIRT!!!!!! He blew it out said it probably didn’t close right because the piece of dirt didn’t allow the battery to be flush. He put it together no struggle!!!! I went outside and cheeeeehuuuuu right outside store doors I pressed it and it went beep! Beep! I went back in and Frankie was by the door asked if it was good I shook his hand I wanted to hug him and cry and thanked him!!! 3 hours later fraaaaack!!!!!!!!!!If people come to auto parts store, you’re the subject matter expert I’m relying on to help me out. If you don’t know ASK SOMEONE WHO DOES!!!! Don’t lie and act like you know!! I was about to pay $400 to the locksmith guy to reprogram my keys if that didn’t work tow it to mechanic shop….I GIVE FRANKIE 5 STARS! I suggest training or testing for staff to know how to test and change keyfob and car batteries. Hell I would attend!
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September 2023 by geriod cicco
Had a part but not the cheaper part online so needed it now tried to use rewards but of course it was expired did come with lifetime warranty but if u got to replace it it won't be fun all and all will get car back on the road but unhappy that online one can get the part for approximately $35 cheaper
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August 2023 by Gina V. L.
Thank you to Robert and Ryan. My fiancé and I had some last minute complications with signal lights and oil change. They helped us out within a light of speed and we got everything we needed with no complications. Great service as always :) #happycustomer #greatemployees
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August 2023 by T Hesc
Friendly very helpful needed dash light check found the problem & fixed it. Thanks for you help
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July 2023 by J Hyd
Stopped in to have a trouble code read. Was immediately greeted and assisted. Robert gave us our code and was super courteous and friendly which is a rarity these days!!! We were on our way in no time. Thank you for your superior service!!
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May 2023 by Mark Jeffreys
Very nice staff tested my battery free.
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April 2023 by Emily Phillips
We had the best experience here! Robert was extremely helpful, my children were given head lamps for an upcoming hiking trip and everyone was so happy and kind.
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March 2023 by kim townsend
They ordered parts for us they were in the next day and they were very helpful
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December 2022 by Raul Piscoya
Been coming here since 2007 and I love the staff not once have I ever had a problem. I get anything I need for my car. Ordering parts are always fast. Usually have everything I need in stock too. I recycle my oil and oil filter here. The list goes on and on.Thanks for the awesome service.
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November 2022 by Nicky B
Staff was very knowledgable!! Informed me a lot about my engine and engine oil during my visit today!!
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September 2022 by Tyrone Parks
Not a large store, but they seem to have what you need. The loaner tool selection leaves one lacking. But the do try.
