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January 2024 by LeeAnn D.
I have been a customer of Patelco since the early 80's. This Livermore branch is my personal favorite. Everyone is always friendly, helpful and professional. I am in the process of making some changes to my financial portfolio and I am so pleased with the service I am getting. Today I was helped by Fabiola. She explained everything clearly, answered all of my questions, never made me feel like I was being rushed, and mentioned some information I had not thought of, which led me to some new options that will benefit me. This personalized service will keep me a customer for many years to come!
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November 2023 by OM I.
I want to stop by to wish Patelco Livermore a very Happy Thanks giving, but the main reason I am here is to compliment an awesome staff of Patelco who helped me two days in a row and she is none than BRIANA. Yes she is very professional and works very efficiently and clears the crowd fast, she knows her stuff well and she does is with a BIG SMILE, I think she would be an asset to the organization and I love her she is the best there. keep up the good work BRIANA, all good things will follow soon. Best Wishes Mo Polani
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September 2023 by eduardo alejandres
Thanks Fabiola G. Rodriguez very professional. I rushed in 10 minutes before they were closed and Fabiola still helped me with a personal loan. The cashier next to her wasn't so friendly telling me to get their earlier but I won't get her trouble.
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July 2023 by Allen King
I had to resolve a check that I had deposited twice from my employer on accident. Erica Cary helped me from start to finish, to ensure my employer received their money back promptly. Livermore branch has always been super helpful and attentive to my questions, I will be a member for life. Thank you Erica you are killing it with the customer service.
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July 2023 by Anthony D’Angelo
This place has the worst tellers in the world. The one in Dublin is nice. Their one ATM machine hardly works. I’d recommend signing up at a new credit union.
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July 2023 by Augie Morales
Theres always something up with the atm. If your looking for a quick transaction, this isn't the place.
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July 2023 by Gloria Ramirez
They always, say hello, and ask how can they help.
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July 2023 by Allen K.
Erica cary has always helped me in all my banking transactions and has always provided great insight based on my banking needs. Definitely recommend Patelco of Livermore to anyone for their banking needs.
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June 2023 by Roger A.
Livermore Patelco team rocks! Pompy - Please accept my deepest gratitude for the outstanding help and support you provided to me and for my wife and daughter. Your dedication and commitment to ensuring our financial needs were met went far beyond our expectations. From the moment we stepped into discuss with you, your warm and welcoming demeanor put us at ease. Your knowledge and expertise in the realm of banking were evident as you patiently guided us through the process. Your ability to explain complex concepts and other beneficial options available, truly impressed us. What set you apart was your genuine interest in understanding our unique financial situation and tailoring your recommendations accordingly. You took the time to listen attentively to our needs and concerns, and then went above and beyond to explore various avenues that would benefit us the most. Your personalized approach and attention to detail left an indelible impression on us. It is rare to encounter someone who goes to such lengths to ensure their clients' complete understanding and satisfaction, your professionalism and dedication are truly commendable. It is through individuals like you that banking experiences become memorable and enjoyable, transforming what could have been a mundane process into a positive and enlightening journey. You have made a lasting impact on our financial well-being, and we are grateful for your expertise and genuine care. Thank you!
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March 2023 by Roz D.M.
My mother was a long time member with Patelco. After she needed assistance with her affairs I began to understand why. They have excellent customer service and the staff looks out for their members. My family highly recommends Patelco CU. Thanks for the care and attention you provided my mom over the many years she was a member.
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November 2022 by L B.
Worst customer service ever. I've been jerked around trying to close an account for a deceased parent. NO ONE will call me back despite multiple assurances that the "back office" will contact you in 1 - 2 business days. Before my father passed he asked me to move money for him (he was in hospice) and I sent in Durable Power of Attorney and the "back office" sat on it for 2 weeks. Now I'm simple trying to close the account. I've spent hours on hold over the past 4 weeks and gotten no where. It's stressful enough having to deal with with the passing of a parent. I'm dealing with 8 separate entities for the estate and Patelco is, hands down, the WORST to deal with.
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October 2022 by Joy K.
I was having major issues with my Mobil app. I went into the credit union seeking help. Erica Cary. helped me solve my issue. her patients and guidance helped me through. she was extremely helpful and didnt make me feel, like some do, stupid. kudos to her.
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October 2022 by Veronica D.
Patelco in Livermore has top notch customer service. The branch manager, Joey has been so amazing to work with. He helped me with my mom's trust account when she passed. He is very attentive and compassionate. He made my experience very easy especially during a very hard time. We have since had to have his help with other accounts and when I felt uncomfortable pulling out a large amount of cash, he took care of everything and his staff was very discreet. They made it very comfortable for me. This branch is amazing. Great customer service.
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July 2022 by Richard Anderson
It's a little creepy
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April 2022 by East Maker
I thought i was going to end up in shame and disgrace why because I was seriously warned by friends who told me not to get involve in Bitcoin investment due to their past experience but I told them my case is different because I was so desperate to make money not until I saw a post on how a man made huge investment profits from Mrs Hendrick Jennifer I build up some trust and believe and I contacted her and truly everything start working fine for me. I specially give all thanks to Mrs Hendrick Jennifer for being a blessing to my life. contact her via Email: