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February 2024 by RadteacherDad
This place is the absolute worst! Their hours are horrible. Plus, even when you get there before they close they won’t service you. I would recommend going anywhere else besides this place. Who closes at 3:25 pm!?
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February 2024 by J J.
Absolutely the worst people. They're an embarrassment to Quest. The other ones are not like this location. I hope it gets shut down. They purposefully ignore their standby list. Unbelievably lazy. They brag that they have stand by waiting starting at 8am and they closed early with no one but me waiting. Don't waste your time cause they will.
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January 2024 by Jen M.
I had a great experience with my blood draw! Wednesday appt at 9:30 am, I checked in on my phone in the parking lot at 9:20 and walked in and sat down. There were 2 other people in the waiting room ahead of me. I was called back after about 7 min. The phlebotomist was very friendly and it didn't hurt at all when she drew my blood! 5 vials and some friendly chat later, I was walking out the door and was back in my car at 9:39 am! Based on my experience I would highly recommend this location.
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January 2024 by Milutin Busetic
Make sure to have an appointment because their walk-in option is poorly designed. Other than that I had a great experience. Soobi did my bloodwork and she was amazing, I didn't even feel it.
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January 2024 by Keith O.
It's run like DMV and some of the employees do not caare whatsoever. First visit (with appt) I was told I didnt have the proper paperwork to draw my blood. SHe called her supervisor (not sure why that person isnt actually in the building). Turns out they were wrong. Second visit (with appt), I was told it was to late in the afternoon. Looking to now make my third appt to see if I can finally get this blood work taken care. Never choose quest if you have an option.
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November 2023 by Pratik Gupta
Blood lost somewhere. I have been suffering for 3 weeks, got 5 viles of blood drawn for testing and 3 days after they have no track of drawing blood or any tests getting performed. Horrible staff, rude and insensitive.
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November 2023 by Tyli Ham
Soodi and Frocy were the sweetest, most funny, and most attentive nurses I’ve ever had! I have a small fear of needles but the were extremely diligent in ensuring I was going to be okay and effectively calming me down. Might I add, although I arrived a couple minutes late, I was still greeted at the door and taken promptly. 10/10 service would come again!!
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October 2023 by Mandy M.
This location is understaffed. They frequently cannot find lab orders that are in fact on their computer. There is one woman that is extremely rude. The rest try their best and are kind. I need frequent blood draws and will never visit this location again.
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October 2023 by Jane
Worst experience ever. Gave the option to wait in the car. Received a text to come in, then waited 45 minutes to find out the had passed me.
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September 2023 by Genius Kids
I had a wonderful experience with Soodi who managed to find my vein without wasting a second. Going to Kaiser was traumatic for me as they were unable to ever find a vein and sometimes would spend 45 minutes poking me. Quest Diagnostics has been great.
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August 2023 by Oscar Harris
Not sure why this place has such bad reviews I was a walk in today and was literally in and out within 15 minutes or less and I was helped out by a very nice lady Named Soodi who was very steady handed and smooth with the whole injection/blood extraction procedure. Thank you
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July 2023 by Rajeev Pundir
“I had a fantastic experience at Quest Diagnostics Livermore! The staff was incredibly friendly and efficient, making the whole process smooth and stress-free. From check-in to the blood draw, everything was handled professionally and with care. I appreciate their dedication to providing top-notch service!” Norma and Yami were so so great and wonderful. I would go to this place from now on. We must post the reviews but what happens is only the angry customers post the reviews which is misleading and we tend to give a miss to the place which is really good.
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July 2023 by Shikha Singh
“I had a fantastic experience at Quest Diagnostics Livermore! The staff was incredibly friendly and efficient, making the whole process smooth and stress-free. From check-in to the blood draw, everything was handled professionally and with care. I appreciate their dedication to providing top-notch service!” I am not sure why patients posted the bad reviews but this is the best place….
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June 2023 by Helen S.
I would not recommend this location to anyone! My husband waited 1 hour to drop off labs! Then he was told he needed a pre-authorization and needed a credit card to cover labs that are 100% covered by our insurance. No real reason as to why this particular location requires it compared to others. This particular location the staff was rude and the wait time was ridiculous. We drop off labs 2X a week for my son and have never had an issue.
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June 2023 by Andrea Frenti
It would be 0 stars but unfortunately that it’s not allowed. I walked in for a few questions, I stand there for 20+ minutes nobody asked me why I’m there, what I’m waiting, even tho the ladies come to grab one patient waiting but she haven’t said anything to me, the other lady went do to her groceries, she came back with her hands full WITHOUT SAYING ANYTHING TO ME (she saw me on her way out and on her way in).INSANE!!!
