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January 2024 by Alex Heung
Exceptional customer service. We had an older superdry jacket with a broken zipper. Alex (the store manager?) spent time finding us the spare part. He went above and beyond his duty. We were very happy.
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October 2023 by Michael S.
Oh. Em. Freaking Bee. So, I dunno if you know this about me, but I kinda have a thing for SuperDry. I think you won't find any other clothes in my armoire. Nah, I'm just kidding. I don't have an armoire. But if you looked in my walk-in closet, you would find nothing but SuperDry memorabilia. That's right. A walk-in closet, baby. Living the High Life B-) Anyway, something happened at this store that I'm actually not really at liberty to tell you, but I love the manager here and he's probably one of the greatest people that I've ever come in contact with. If you're reading this, guy, I LOVE YOU. You made my LIFE. And yeah, everything else was awesome. Good prices! But it's an outlet store, so that's kinda expected I think? I dunno. I hate shopping.
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September 2023 by Priscilla Imandi
I had the absolute pleasure of experiencing the most exceptional customer service at Superdry that I felt compelled to share my remarkable encounter. From the very beginning, my interaction with their associates left an indelible impression on me.It started with a simple phone call to inquire about a particular item. The person who took my call, Jason, completely redefined the meaning of kindness and helpfulness. His warm and friendly demeanor instantly put me at ease, and his willingness to go above and beyond to assist me was truly remarkable. Not only did he provide me with all the information I needed, but he also took the initiative to set aside several pieces that might match my preferences, ensuring they were available in the correct size. This level of proactive customer care was beyond anything I had encountered before.Upon arriving at the store , I had the privilege of being attended to by Chris, another extraordinary member of their team. Chris's humility, infectious smile, and genuine welcoming attitude created an atmosphere of comfort and excitement. His dedication to making our shopping experience enjoyable was evident from the moment we walked in. He eagerly guided us through the store, sharing his expertise and product knowledge with a passion that was truly commendable. Every question was met with patience, and every concern was met with a solution.Reflecting on my interaction with Jason and Chris, it's clear that their dedication to their customers is unparalleled. They didn't merely provide assistance; they created an experience that was unforgettable. Their genuine care for our needs and their unwavering commitment to ensuring our satisfaction left an imprint on my heart.It's worth noting that my husband and I were so taken by the exceptional service that if it were possible, we would have gladly bought the entire store. Jason and Chris are more than just associates; they are ambassadors of outstanding customer service. Their professionalism, coupled with their kindness and enthusiasm, sets a benchmark that others in the industry should aspire to achieve.In conclusion, my visit to Superdry was nothing short of extraordinary, thanks to the remarkable efforts of Jason and Chris. Their kindness, attentiveness, and exceptional service transformed what could have been a routine shopping trip into a memorable experience. They have not only earned our loyalty as customers but also our deepest admiration. Kudos to Superdry for having such outstanding individuals on their team.
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August 2023 by Mathieu & Magali VALLET
Outlet? Didn't see any price difference compared to the usual prices...
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July 2023 by David L.
Always love coming to a SuperDry. Their clothing is of good quality. The prices are not too bad. Their jackets are really nice and heavy depending on the one you pick. Just remember the sizes run small. I thought this was a Japanese company but it isn't . Anyway if you see this place stop by and check it out.
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May 2023 by Aco
Great deals and super friendly stuff!
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February 2023 by Denise L.
Nice that there's a Superdry outlet here, and was able to score a jacket on super sale for a steal! Employees are nice and let you do your thing but helpful if you need them.
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December 2022 by Pelin Kolçak
I had a great experience at Superdry Store. Mikey made sure that all my concerns and my refund were addressed and I am happy with the result. He was very polite and knowledgeable. The truth is, he exceeded my expectations of how easy and pleasant a refund problem could be. Thank you for your service!
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July 2022 by Kaye W.
The staff is very friendly and helpful Not pushy but very polite and knowledgeable I enjoy the whole shopping experience there
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May 2022 by Tsung Ming C
Friendly service. Reasonable selection of articles
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December 2021 by dawn davis
Nice clothing and different
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October 2021 by Anna T.
I look forward each time I visit this SuperDry location at the outlets in Livermore. This time was no different. The store is well-stocked, organized and staffed with very friendly employees. I was shopping for my son but he wasn't with me so I needed the staff's opinion for sizing. This was important since I knew that I wouldn't be able to return to the store before the end of the return policy window. The staff took the time to explain the sizing, made suggestions and even asked to see a picture of my son so they could get an idea of the best sizing for him. At no time did I feel rushed which I really appreciated. The store associates offered to help look in the back for other sizes if needed. The store has their budget-priced items so it works great for those that love the SuperDry brand but don't have the means to spend a lot. Thank you again to the staff for making my shopping experience so great. I look forward to coming back again.
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February 2021 by Amy E.
I like this place. The fitting rooms are closed but the staff are really nice and they ring you up fast. You get good discount price. Love this place.
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December 2020 by Michael W.
This Superdry location in the San Francisco Premium Outlets is one of the busiest locations they have. The store is always with so many customers inside all the time! Many many choices of clothes and accessories by Superdry. The price is very reasonable, and you will always found special marks down in the store. The workers in this location are helpful and attentive. The cashiers are fast even they have a line in front of the cashier counter most of the time.
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August 2020 by Andrew W.
Today I have such a pleasant experience there. Staff are helpful and keep the shop very organized
