-
January 2024 by The Book Of Lou
Bad customer service, never answers the phone
-
November 2023 by Ferdinand F.
I can see why they have a lot of low star reviews. We went on Black Friday. My teenage girl and wife was in line as I was watching my other little kids. Upon trying to enter as a group, I was told by MARIA that I wasn't in line. I had to explain to her that I had to watch my little girls who can't stand still. No sign with rules about saving a spot which I saw many groups doing. She clearly saw me part of the group and singled me out.
-
November 2023 by Alondra Fuentes
Best employee ever!! I went in today and called and she answered the phone with the best attitude ever and helped me out through the whole phone call and in the store!! She was so lovely and nice she deserves a raise for people like Silvia!!
-
November 2023 by WHAMIDY
Nice selection of uggs. Some are on sale. Got a pair of slippers that were on sale.
-
November 2023 by Chanel H.
terrible customer service!! Leslie and a young gentlemen were the only members of staff that were helpful. I could barely get the ladies behind the register to check me out. When I asked to be checked out the girl behind the register said she was doing something and continued to look down. I finally help From someone else behind the counter and the customer service is was Still bad. This was on Monday around 1pm. I will not be spending anymore money at this location !!!
-
April 2023 by lisa Martinelli Furr
Came on a Sunday morning. The sales people were unbelievable LAZY. We laughed our way out of here as one was actually leaning over a counter holding her head up. None of them moved to assist any one. I’d sure be concerned if I were the owner or manager.
-
March 2023 by Bei Jiang
Came here on Sunday March 5, around 1130 am. According to google the store should be open. But it was Closed, no sign. No stuff inside. The light inside is all closed. Is the store closed permanently? I came last week and it was closed due to the short stuff.
-
March 2023 by Alper YILDIRIM
A store with a little chaos and unnecessarily expensive boots
-
March 2023 by Xiao T
closed indefinitely due to short staff and not sure when it will reopen.
-
February 2023 by Saundra S.
Uggs outlet store is a shamble or mess opens late because they don't have enough employees. will not drive out here again might as well pay full price at a store that keeps the hours stated on there website
-
January 2023 by Gary P.
We came to this store on Jan 28 Saturday at 1 pm but the store was closed. It was supposed to open from 10 am till evening but no notes or sign they are not opening today. This is an outlet mall in Pleasanton which is about an hour drive from our home. The Ugg managers should be responsible at least update their store voicemail informing customers that the office is closed so we won't have to waste our time with the expectation that the store was open. We called both the customer service and the store number, no one knows what's going on. I will stop buying Ugg going forward.
-
January 2023 by Selin I.
Worst manager ever. Ugg shouldn't let people like this work in their store. Made the shopping painful.
-
December 2022 by JR H.
This store is a complete mess unorganized and a waste of time. The line was ridiculously long, however I waited patiently for close to 2hrs! When finally getting inside it was a disaster everywhere, when asking questions on sizes and styles available all 3 sales associates I spoke with had an attitude with no clue on what customer services is; to top it off they had 1 register open knowing people outside are waiting hours to get in. Needless to say this store needs help in every way possible, from training sales associates to having a better flow on getting customers in and out in a decent amount of time.
-
December 2022 by Oskar Dez
More deals would be nice.
-
December 2022 by Edith C. L.
0 star if I have to give any! The line was very long outside, hardly any selections inside and the cashier with red hair was so rude! No customer service skills at all. The prices are not outlet prices. They are priced like Macy's and Nordstrom. DON'T EVEN BOTHER SHOPPING HERE!!! You're better off at Macy's or Nordstrom. They have better return policy.
