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November 2023 by Kristian Orsic
Apparently they open the store anytime they feel like it... Store hours are posted on the door and google and they match. I came 10 min after opening hours and it was still closed, waited almost 10 min and still no one showed up. What a waste of time....
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November 2023 by Daniel Mayer
They were very helpful for a difficult return, and charged only $5
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October 2023 by Kim Pittis
Amazing customer service!! I drive out of my way (to avoid the UPS store on first in the Arroyo Park Shopping Center because of their horrific service) to come to this location specifically. I am always greeted by friendly staff and their Notary is amazing!!
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October 2023 by Josh Lanners
I have been here numerous times and the customer service is always excellent. The staff is always friendly and helpful. Strongly recommend this location!
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April 2023 by Christine L.
Hands down to the BEST UPS store that I have ventured to. The staff working here are excellent, friendly, attentive to detail, and provide one of the best customer service I've ever experienced in a UPS store. I had to get some fingerprinting done and the guys here have been so patient and kind in ensuring that everything was completed accurately. I was not rushed at all! They also have great pricing when it comes to sending important documents next day air! This will now be my primary UPS store location. Thank you guys!
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March 2023 by Mr. H
Shady UPS store. Went to return some equipment back to my company. They DONT scan bar codes for shipments back and I needed to print out the piece of paper with the bar code. Ok fine, its just a buck or 2 right? I tried their apple air print service, to which he made a comment, "I wish androids work right". The disrespect, I paid for that phone with my own money and I don't need your little weak underhanded comment.You obviously don't know anything about how to setup a proper network or even the fact that apple and android thrive on making things difficult for each other. Since that "$2" dollar service didn't work, I then had to email it to the store owner. I did and then the price jumped up to "$4". FOR ONE PIECE OF PAPER, that isn't right, I let him know to which he replied, "You can go somewhere else". I will go to other UPS stores for my shipping needs rather than tolerate disrespect from this location. It was never about the money.
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January 2023 by Ernesto Jr S.
Can't say enough good things about my experiences here. Come here at least twice a month to return Amazon items as well as shipping small parcels. The staff are friendly, courteous, and very helpful when I have questions about tracking numbers, signature required, and other important information.
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January 2023 by dariusmk7
The BEST UPS Store in the Tri-Valley! These guys have customer service down to a perfect science.They make you feel very comfortable as soon as you walk in the doors. It is a very calm and relaxing environment, I don't feel rushed, nor pressured to have everything ready. They are very knowledgeable and willing to help with any issue.
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January 2023 by Kendall L.
I came here 30 min before closing and they were so amazing, kind and helpful. They took my 7 month old son's passport photos. Everywhere I called in Livermore wouldn't help me with a baby. I didn't know this location existed, since we just moved to springtown. I will continue to use this location and recommend you do to!!
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October 2022 by Daria Moraveck
Great friendly service! I have been using this UPS location for many years and the new owner is wonderful. I have done returns, mailed packages and recently got my new passport photo. I had been avoiding this location for some time as prior owner was not very friendly so if you haven’t been here in a while I would highly recommend!
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August 2022 by Chandler Miller
Definitely recommend this location. I had very important documents that I needed scanned in to my email, copies, and then shipped next day air. Everything was done perfectly. And the documents got there on time. Will be returning. Thanks guys!
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August 2022 by Susan L.
The customer service here is about personal attention. Special shout out to the owner Raj and his team, His attention to detail shows through his employees. Thanks for being an amazing neighborhood business.
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May 2022 by Devi Ganesh
Excellent customer service! Tyler goes above and beyond to help . He handles the process calmly in a very professional way ! Thank you!!
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April 2022 by Devi G.
Excellent customer service. They go above and beyond to help you. The sales associate, Tyler is simply amazing!! Thank you very much. Your service is very much appreciated.
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April 2022 by Laura B.
I love coming here. Agnes is so wonderful!! They go above and beyond Always giving my children a warm Welcome and offering to give them a lollipop. She is so kind. Love all the staff.
