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March 2024 by Jimmy Lim
Passport nightmares with helpless government employees. Rude.
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March 2024 by Kirk Hanson
Horrible customer service. 2 months to get an appointment and had to wait because they took others that were 2 hours late. Not to mention they are very slow and don’t follow the process outlined for passport applications on THEIR website!!! So I understand why in 2023 they lost 6.5 Billion dollars !!! #yourtaxdollarsatwork
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December 2023 by Bob Canning
Although I placed and received confirmation of a mail hold, mail was still being delivered.
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December 2023 by Sheena Stewart
Very upset. The lobby hours are posted as open until 9pm on weekedays. But consistently it is closed by 8:30pm by a worker that I see come early. You wanting to close it early for whatever is convenient for your schedule has wasted my time on serveral occasions now.
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October 2023 by Mindy G
Some of the rudest staff at this place, particularly one female employee, they get worse when approaching the closing time. Services are OK, slow at times, typical of an USPS office.
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October 2023 by Darl
The staff here are hardworking, helpful, efficient and friendly. Shout out to Mr Singh, Mr Patrick and the guy that was answering questions and directing the line on the floor one busy day. I drop off my ebay and mercari packages here all the time and never had an issue. I also use the PO box and never had problems. My family also used the Passport service and it was great. Online passport apppointments are convenient. Forwarding mail via the website is also great when going on vacation. Plenty of parking. It is near downtown so traffic can get a bit busy but not a deal breaker. Lines can get a bit long but they open another counter or all counters if that happens.
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July 2023 by Anna V.
I was there for a passport appointment for my son and Elizabeth was so accommodating and helpful with making sure I had everything correct. I did have to go back and submit a copy of the birth certificate. She was so patient, positive and thorough. She made what could've been a stressful experience very easeful. I'm grateful for people like her. Thank you.
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May 2023 by James Guthrie
Why was the design of the drive up mail box changed. The slot is too far back. It is impossible for my wife to mail anything without getting out of the car. This will be a mess when it rains
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April 2023 by OneStopDogeShop DogeQueen
There BEFORE 5pm and they locked the doors, put the closed sign up and would not let us in.
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April 2023 by Nicole A.
Easy and quick service. It was empty so maybe I got lucky and the employees were overwhelmed. Based on the reviews I was half expecting to walk out crying but I'm happy to report I left smiling. Thanks for the great service!
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March 2023 by Sagar Chandra
Visited for Kid's passport with photo service; we were out by 15 min.Staff is very friendly and helps with the process.
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January 2023 by Salma H.
I needed their passport services and next appointment is months out! I walked in and it was pretty empty the lady said she can help me but when she asked her supervisor she said not right now which kind of annoyed me. She took down my phone and name and I asked her again if she can please take me she asked again and she too my application. I'm very happy with their service and friendliness . I don't know how I feel about the supervisor but the lady that helped my application was very fast, efficient and nice. Thank You!
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December 2022 by Maya M.
Got the kids's passport appt here. Wished I knew they also do photo for $15. Will definitely come back here for next year. Staff were friendly and fast service.
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December 2022 by Jenn Yang
The staff are usually nice and I've never had an issue. The wait will depend on when you get there and the season... typical post office stuff.However, one thing that's a little frustrating... They should really update their hours for the PO boxes and self-service kiosks on the actual USPS website instead of taping paper to the door. It says 24 hours but they actually do manual hours changes. They started closing in the evenings/overnight, and now completely closed on Sundays as well. At this point I just assume the lobby will only be accessible during regular post office hours, lol.
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November 2022 by Timothy Smith
Lobby closed Sundays and evenings, no public drop boxes, inconvenient and unprofessional
