-
December 2023 by Mary R.
I received a frantic call yesterday from a Massouda at the Las Positas branch telling me she was cancelling my apt for this coming Thursday because they were short staffed this week. She then proceeded to tell me information about my account that conflicted with the original info I got from Lilly months ago. She also contradicted herself multiple times then said she'd have to check things and call me back. She called me back saying I had to make an apt today at a different branch ( she thought maybe). So I drove all the way to Stoneridge and Andrea was wonderful and confirmed that Lilly's info was correct. There had been no need for me to rush and do my banking that day. The ridiculous thing was Massouda told me Lilly had had it all wrong and offered to make a formal complaint for me against her! When it was Moussad who does not know her information. I will be avoiding the Las Positas branch moving forward.
-
December 2022 by Randy R.
Let me start out by saying I'm not a wells Fargo customer but this satellite branch is in the Safeway I shop at so it was always convenient to use their atm and then go to the teller and get change until today, I went to the window and asked for change for a 50 and they asked if I had an account and I said no and the teller says we only give change to our customers???? I Responded with I do this all the time when I shop and she said they just changed their policy ,I'm sorry but its a bank!!! I just wanted a 50 dollar bill broken I don't get it,needless to say they now don't have to worry about me ever being a customer!!! I gave them 2 stars because she was smiling and nice,I wasn't lol
-
December 2021 by Jacqueline P.
My Review is for banker "Neha Meskinyar", she actually helped me at the other wells Fargo in Livermore but she had mentioned that this is her store and was just helping out the other store that day. A huge thank you to her, because she made my experience a great one. She was so helpful and helped me figure out my tough situation. So glad she was my banker, wouldn't have wanted it any other way. Thank you Neha!
-
March 2019 by kevin s.
No rotten apples in this branch , everyone here has always been very nice and very helpful ! I've seen them deal with some very mean people and they always shine , dust themselves off and move on with a smile ! Great people.