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June 2023 by Rana Jennings-Land
Was in the drive through to make a business deposit. Watched through the window as they helped 4 other customers that weren’t in line when I drove up (you can see through the window). Watched a teller go to break. After 15 minutes - pulled around and walked in. Lo and behold - the one that went to break is the one that helped me.Not once did anyone apologize for not helping at the drive through window.
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March 2021 by Jocelynn M.
One star because the final man that helped me was kind and completed my transaction correctly. This bank is open hrs that don't accommodate a working individual. If you do not watch your account there are hidden fees. I recommend using their app because if you ask for a payoff on your loan and go into a branch to pay it off they only give you principle and not interest so your app will say you still owe money. This could effect your credit if not taken care of. I would not recommend this bank and have closed my account . I highly recommend checking if this bank is being used when applying for a loan
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February 2021 by Ali Khan
Great bank with great benefits and amazing staff, the Manager Sergio assisted me with all my troubles, and overall I am having a great experience with Bank of the west, highly recommend!!
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April 2020 by Topique
They closed my checking account in error, causing my paycheck to be rejected. The only service I got was an 800 number, who suggested I go back to the branch where I started. Massive problem for me, no help from them. Moving my banking since there is no customer service.
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April 2020 by Lanna K.
I have been a customer for nearly 40 years, and since management changed, this bank will do almost nothing in the way of customer service. My paycheck did not auto deposit as usual, and I called the branch to see what was going on, and a man (who was laughing while I was talking to him) could not help me, but transferred me to an 800 number where I was on hold for 25 minutes. It turns out that my checking account was closed in error, and my paycheck was rejected. Massive problems for me, and no one to help. There are no good interest rates at this bank, and certainly little to no service. My business is going online.
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December 2019 by Carl Morrison 111
They don't open until 10 ,thats ridiculous.
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December 2019 by Gently W.
Bank of the West was recommended when I purchased a new boat. First you cannot speak to someone when you call unless you are on hold for 20 minutes. Second you do not receive any statements in the mail. After only a few months I went online to verify my payments and the balance. I saw 95% of the payment went to interest and only 5% went to principal. I called them and was on the phone for over 25 minutes to discuss this. They say it's just daily interest accruing. I asked for an accountant to look at it and do an audit. They will not do it. This is robbery!! Needless to say I paid off the loan immediately using my home equity line.
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November 2019 by Michael M.
After trying multiple times to get them to correct errors that went beyond my prior review, as well as compensate me for the incredible amount of time I took with trying to get their manager to just call me back, I have had them deny (and spin) my complaint. I now feel that their "mistakes" are intentional. I no longer think that it could be by mistake. Certainly, they have proven unwilling to fix their errors if they were not intentional, and that can be said definitely that this is intentional. I strongly recommend against doing business with this bank.
