-
July 2024 by braulio bethancourt
I love everything about this store! I drive from stockton whenever i need help just because i know i am going to get the best help from Edgar and Rudy!
-
June 2024 by Kevin Peters
Not very helpful, the place gets to busy sometimes.
-
June 2024 by Eric Johnson
Thank you Rudy for the awesome customer service. You were able to answer all my questions and address my concerns. You had the phone I wanted in stock and were prompt to set it up. Thank you being excellent at what you do, thank you for your friendly upbeat attitude.
-
May 2024 by Robin Reek
Got help quickly and the staff was wonderful! Solved my problem quickly!
-
May 2024 by Miguel Ángel Rangel
The truth is that I am happy for such an excellent service.
Very friendly staff and very professional
-
March 2024 by Catherine B.
Alfonso is very, very rude! And the manager was no help. I was crabby because my phone kept locking and they weren't listing that I never set a pin number. TRY LISTENING! 2nd time! Customer service sucks like you Alfonso! FU!
-
March 2024 by gamerfor69
Why do these stores have such bad service, these so called technicians are just sales people, i hope they're getting paid the minimum cause that is exactly what they are doing, the minimum!!!!
No wonder computers are replacing all these useless humans, oh and the manager is always busy taking a call and doing other duties. A custumer should not have to wait more than 20 minutes to be helped, yet here i waited for my issue to be resolved, so i waited for almost an hour for them to tell me that i need to call custumer service. What a bunch of clowns. Why even work here if you can't resolve any of the problems the same people cause. Shame on these people and this company.
-
February 2024 by Gail Wilson
Josh is the Best Service Provider! For best results schedule an appointment!
-
January 2024 by Nancy H.
Before Christmas I bought a lightning cable for a gift. I told my sales person it was to charge my husband's iPhone. She produced an item she said would be best but did not ask me for details about how I would use it and in my Christmas rush I didn't look too carefully at it until after the Christmas holidays were over. It turned out to be an extra heavy duty 8ft long cord that did not work well (it had to be plugged into the phone one way or it just did not charge). No worries I thought - I'll just exchange it. Oh no - it turns out that there is a strict 14 day return policy - and Christmas is no exception. When I explained why there was a delay I was told the manager might help. At first he shook his head and said no exceptions and when I said that I thought others should be cautioned about Christmas shopping there he changed his mind. Then he said he would have helped but since I was reviewing my experience he couldn't. I felt as if he was saying I would be punished for reviewing the store. He said that the 14 day policy was clear on the back of the receipt and that they were transparent about their policy. I looked at the receipt when I got home (using a magnifying glass) and it says "returns or exchanges accepted within 14 OR 30 days" since mine request was between these two, it does not seem very crystal clear to me. It doesn't matter though because it also says my purchase could be subject to up to a 55$ restocking fee (more than it cost). The saddest thing is that I have been an ATT customer for more than 40 years and this little thing has me seriously thinking about another carrier. I would be very careful shopping here. Know what you want and stop to read the back of your receipt (oh wait you don't get that until it's too late) - well - ask lots of questions. Better yet head across the parking lot and get a kinder more informed experience at STAPLES.
-
December 2023 by standinaboveal l
Josh is amazing... the manger Jaun did not port my phone correctly and 3 days later I was ready to cancel all together because Jaun and all 3 reps I talked to on the phone could not figure out how to fix it. Josh went above and beyond to figure out the problem and resolve it. Kudos Josh
-
November 2023 by Anthony B.
I spent a 1/2 an hour in the store. Setting up a auto pay to find out it was never done. I've been with AT&T for 15 years and they would not even take the charge off. $35 for being a couple days late is horrible.
-
November 2023 by Dan and Felina Dingle
Great service by our favorite technician Rudy a real professional always great as always
-
October 2023 by Yuridia Tellez
Personally, they helped me with everything I needed and the staff were very friendly.
-
October 2023 by Randy Bennett
Very good
-
October 2023 by Larry Brink
Upgraded phone from 7+ to 15+ in store and all apps and data transferred wonderfully. Technical staff / agent very experienced and pleasant to work with! Kudos to Sandy and the Lodi team ?
