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February 2024 by Arselia T.
Thanks to Mechelle for Helping me with my account to reset my debit card So Kind, Courteous and Patient
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January 2024 by Antoinette Conde
Sending a text at 3am re: a check that's cleared ur account and referring u to online for details, then their online is down! That's when I found out the 24/7 help line is no longer 24/7!! Too many changes for this 30+ year customer!!!
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December 2023 by Hella Kels
After they switched from BOTW its been terrible. The two stars is simply because the ladies who work in the lodi branch are awesome
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March 2022 by Georgia DeMesa
Have been using institution many years. This site's staff is accommodating BUT like many public services, shorthanded on staffing.
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January 2021 by David S.
I absolutely love this bank and this branch. The staff is personable and professional. The are always there to help. You can call during business hours and a real person answers the phone. They can process your request right there in the branch. My last bank had to call the same 800 numbers that I called to do anything. So glad I found this bank. Michelle Coffee the branch manager is a gem.thanks guys for making banking great again!
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January 2021 by Traci McAllister
The Lodi branch of Bank Of The West have change their hours to close at 4:00 p.m. so customers make a extra effort to get here before 4:00 PM, yet when you get here before 4:00 p.m. the bank is locked up, not a soul inside and no one that can assist you. They need to post the actual hours there willing to accept and help customers.I am very disappointed!Monday December 21st 3:55 PM.
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October 2020 by Meg Rob
This is the only Bank of the West in Lodi and for some reason they fill it with incompetent people day after day. Every time I go in to this branch they have all new tellers. Why is it a constant turn over?No privacy when creating an account in the branch. People who are waiting in line hear everyone’s personal information. Complete lack of professionalism.
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October 2019 by Chet L.
The last few times I've been here after business hours their ATM machine is out of service. So inconvenient! Get your s*** together!
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August 2019 by Dale P.
Worst BofA branch ever. Always understaffed and employees are not pleasant, it seems they hate their jobs. I hate when I have to go inside to do my banking task.
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May 2019 by Hector Borruel
worst bank ever !!!!STAY AWAY THEY DONT HAVE YOU BACK WHEN YOU LOSE YOUR DEBIT CARD THERE CLAIMS DEPARTMENT MAKE YOU FEEL LIKE YOUR THEY CRIMINAL AND THEY DONT CREDIT YOUR ACCOUNT ....THIS BANKS WANT YOU TO OVER DRAFT AND STEEL YOUR MONEY .
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April 2019 by Nicole N.
I love this bank! Everyone is very sweet and always polite when you ask tons of questions- like myself. They have never made me feel dumb- which I have experienced at other banks! They have the nicest Security Guard who opens the door and sincerely greets people! (I use to work at a hotel in the bay area and I couldn't get the Door Greeters to be that hospitable). The manger is very caring and gave me her personal advice on how to safely transfer money if I sell my car. Thank you Bank of The West for NOT acting like customers are a bother!
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January 2019 by Susan Lea
Unfriendly, unprofessional, lacking manners or decency. I wouldn't bank with this lousy bank if you paid me. I am forced to deal with the bank for others, and it is always a nightmare. Whoever hires for this bank should be fired, along with the lousy workers. Awful.
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August 2018 by Adrian H.
They charge the poor tax of $7.50 to cash a check drawn on their bank then try to sell me a bank account to stop the extortion. Don't bank with these big banks... credit unions don't nickle and dime you at every chance and often give back to your local community.
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April 2018 by Jane D.
It has always been a good experience going to this bank. The tellers are friendly and accommodating. They seemed to help me as soon as they could.
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January 2018 by GABRIEL RIVAS
Tried to cash my paycheck which was issued by Bank of the West. Bank tried to charge me 7.50 non customer fee. Find a better way to make money.
