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December 2023 by Fuzz
Michael has helped me during my previous two visits. Besides making our order to perfection, he provideds amazing customer service and is an asset to their team!
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November 2023 by Dayday 6.0 Hass
I will NEVER purchase from this cold stone in Lodi EVER! They higher than most unprofessional people! I purchased a cake for my son's birthday in October. I asked for a simple white plain cake with the red border. Nothing else. A girl that works there called me and told me that she messed up my cake and put pink instead of red on the very same day as his birthday. I simply told her that I did not want pink because it's for a boy's birthday, and I asked for red. She said she will have to just scrape off the pink and reapply the red border. I told her as long as it looks professional I will pick up. She promised to make sure that my Cake had a red border. I had a family member go pick up the cake because it was already paid for. And it looked awful! She did not do what she said she was going to do fix the cake! She gave me the cake, pink border, and all smeared. It was a Worst Looking cake that I've ever purchased. Very unpresentable that I did not put out on his birthday! I had to go to nothing Bundt cakes in Purchase to Cakes for his birthday. When I called to speak to the manager or owner, the that messed up my Cake told me that she would have them call me and she did not. When I called again. She told me the owner and manager do not want to speak to you and hung up on me.. when I called back again, she told me to come down to the store so she can fight me face to face! How ghetto can somebody be? How do people hire low people like that? For that I will never go to cold stone or refer anybody to cold stone again!
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October 2023 by Lor H.
I will NEVER purchase from this cold stone in Lodi EVER! They higher than most unprofessional people! I purchased a cake for my son's birthday in October. I asked for a simple white plain cake with the red border. Nothing else. A girl that works there called me and told me that she messed up my cake and put pink instead of red on the very same day as his birthday. I simply told her that I did not want pink because it's for a boy's birthday, and I asked for red. She said she will have to just scrape off the pink and reapply the red border. I told her as long as it looks professional I will pick up. She promised to make sure that my Cake had a red border. I had a family member go pick up the cake because it was already paid for. And it looked awful! She did not do what she said she was going to do fix the cake! She gave me the cake, pink border, and all smeared. It was a Worst Looking cake that I've ever purchased. Very unpresentable that I did not put out on his birthday! I had to go to nothing Bundt cakes in Purchase to Cakes for his birthday. When I called to speak to the manager or owner, the that messed up my Cake told me that she would have them call me and she did not. When I called again. She told me the owner and manager do not want to speak to you and hung up on me.. when I called back again, she told me to come down to the store so she can fight me face to face! How ghetto can somebody be? How do people hire low people like that? For that I will never go to cold stone or refer anybody to cold stone again! When my family member went in there, they told me the place was filthy.
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September 2023 by Melody Aguilar
This is the second time this cold stone location messes up a cake for our parties. Last time they didn't put any writing on the cake at all. This time they found the youngest toddler they knew to do the writing. This cake is for a 60 year old woman, how am I supposed to show up with this? And the worst part is the employees refuse to fix it. Imagine, no one who works there is able to fix the writing. So what's left for me to do but go buy icing and fix it myself, for the pretty penny they charge for their cakes it is ridiculous, frustrating, and a waste of time to buy their cakes.
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August 2023 by Leigh Chancey
Tasty ice cream & always busy. Line moved quickly though. Only complaint is seating area always messy.Guy who helped us was great. Gave my grand daughter an ice cream cone in a cup with her gummy bears.
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June 2023 by Conner C.
Great service and awesome tasting Ice cream! No matter what size you order you'll feel satisfied!
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June 2023 by Doonya K.
Worst service. Ordered a cake for pick up and after a hour and half of waiting, I go to pick to be told cake is not in stock, what is the pint of giving contact information if they won't call you they don't have your cake? When I asked for a refund for the cake she said their system doesn't let them do that and I have to do it online; told her there's no option for refund online and then she suddenly says that she can do the refund? Super weird place, clearly not managed well.
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June 2023 by Tom Peters
Always amazing ice cream with so many options.
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April 2023 by Junior L.
I am an Uber driver and I was recommended by Sunshine to discover my first cold stone experience and it was great! I really enjoyed the easy quick and professional help and you can't beat the location, best snack before the movies. I will return and tell my friends to come check it out! Thanks a bunch!
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September 2022 by Darlene K.
This place didn't even mix my marshmallows. They just sprinkled the topping on top. Also, their marshmallows are stale AF they don't even have a lid on it. They also don't fill it to the very top either. Cheap mfs. I don't mean to sound like a fatty but EVERYWHERE i been fills the ice cream until it touches the lid. BOOOOOOOOOO
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August 2022 by KK O
Everything was great here! Staff were very friendly and patient. Ice cream was delicious ? For a Saturday it was busy as usual but staff were working hard to get through the lineand still provided great customer service. Thanks! We’ll be back!
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August 2022 by myra leavitt
If you see man with long hair behind the counter he is not for serving he just goes about prepping the ice cream no matter how many people are in line the 2nd server asked for help and it didn't register just oblivious
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May 2022 by Krystal O
Everything was great here! Staff were very friendly and patient. Ice cream was delicious ? For a Saturday it was busy as usual but staff were working hard to get through the lineand still provided great customer service. Thanks! We’ll be back!
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April 2022 by L G
After brunch in Lodi and some shopping we stopped in the Cold Stone Creamery ice cream shop. The ice cream is very creamy and you can add on toppings. Only complaint is that I wanted HOT fudge on my and received cold hot fudge. Not the same. Bathrooms were semi clean and NO tissue available! The young man that served us was professional and polite.
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March 2022 by Robert M.
Beware! Never order delivery! This place has given us the wrong order and it has happened more than once. To make it worse they did not redo our orders so we were stuck with somebody else's ice cream. Their ice cream is also very sweet and doesn't seemed to be mixed as well at other Cold Stone Creamery's that I've been too. Service here truly sucks.
