Costco Optical Department is a well-regarded business that offers a wide selection of eyewear at competitive prices. Customers often find the staff friendly, professional, and knowledgeable, making the experience pleasant. Many reviews highlight the helpfulness of staff members, with some noting that their service exceeded expectations, especially when addressing issues or questions. The department provides discounts, such as savings on additional pairs of glasses, which adds to its appeal. However, some customers have experienced challenges, including delays in getting the correct prescriptions fixed and confusion regarding prescription adjustments, which points to areas needing improvement. Beyond the optical department, Costco as a whole is praised for being clean, organized, and well-stocked. Customers appreciate the consistent layout across locations, which makes shopping easier. The store offers a wide range of products, from groceries to household items, making it a convenient one-stop shop. Still, some locations have faced criticism for parking difficulties and crowded checkout lines, especially during busy times. In addition to shopping, customers value Costco’s customer service in other areas, such as the tire center, where staff like Oliver provide excellent care and support. The business’s warranty services, such as extended warranties on electronics, have received mixed reviews, with some customers experiencing difficulties in claims processes but finding resolution through store management. Overall, Costco Optical Department is appreciated for its selection, prices, and helpful staff, despite some minor service issues.
Edit : Dr. Vu fixed the issue but still had to wait to get correct ones. First bad optometrist in 30 years. Mr. Li lowered my prescription. Front desk girl lied about it, had to ask for exact numbers. Costco needs to change/improve their services.
December 2023
Bought new prescription glasses. Got $50 off the second pair. Staff is friendly, professional and knowledgeable. Their prices undercut any local eye wear store. Selection is wide.
June 2023
Lodi costco tire center did an amazing job of dealing with a complicated situation today. Oliver was amazing! He has awesome customer service skills, he's kind and very knowledgeable. We are extremely happy with our purchase and everyone's kindness today. We highly recommend.
