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October 2023 by Victor O.
Booked a room here on the wrong night called in right after to change it. Said they couldn't cancel and got a dickhead of a front desk jocky by the name of Anthony. Went to the owner to try and get it resolved. Still ended up getting charged. Would recommend another place instead of this shithole.
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September 2023 by Josh P.
I recently got married and chose to stay here as it was close to the venue. My whole family stayed here and everyone I've talked to, has said what a wonderful stay they had. From start to finish, and everything in between, the stay and hospitality given by the employees here was by far the best hotel experience I have ever had in my life. Huge shoutout to Trinity and Mary for going above and beyond to make myself and my new wife feel so special on our big day. I would highly recommend staying here for any occasion, they can handle anything you throw at them. Thankyou everyone at the Holiday Inn Express in Lodi!
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May 2023 by Fernando C.
Terrible customer service. They charged me twice for the room. Have spent hours trying to get it resolved.
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May 2023 by Vic C.
This Holiday Inn Express location in Lodi is in the same area as the Candlewood Suites. This hotel is dog friendly (pet fee: $55 per night, pet can not weigh more than 40 lbs), provides free parking, free breakfast, free WiFi, laundry facilities on site (cost $3.75 per washer and per dryer) and small gym on site for use. I stayed at this location with my husband and our little girl dog for the first time a few weeks ago. My husband travels to and from this area every week and every so often, my little girl and I will accompany him. Upon check in on a Monday afternoon, this employee that was helping us was rude. When he told the woman that we were checking in, under his name, she said she didn't see that name in her computer. So I gave her my name (sometimes my husband will accidently put the hotel name under my name if we travel together. The problem with the autofill in the computer). She said she didn't have that name either. My husband asked her again if she was sure it wasn't under his name and she dismissed him immediately while he was talking. During that time, I pulled up my email to see who the name was under for this hotel stay. My husband decided to give the girl his ID so that she can look at the spelling of my husband's last name (my email showed me it was under my husband's name). The woman said no at first when she looked at my husband's ID but I told her that it is under his name and was about to show her my email with the hotel confirmation but she said "found it" as she cut me off. She was also rude about telling me the hotel pet policy and requiring that I sign the pet policy forms. Anyways, after we were finally checked in and handed keys (as if we needed that after driving from LA to northern California...), we got one of those luggage dollies and loaded up our luggage and then headed in the elevator to get to our room. Our room was a double queen room, that has a mini fridge (with freezer) and microwave available. I liked that there is plenty of space available to lay out my luggage (because I don't like having things on the floor and often times I will use the second bed to place my items on if there is not enough tables and counter space). I also like the Dove branded hand soap and products inside the shower. The room itself is quite spacious. I just wished the door to the bathroom stayed open instead of automatically kept close. Breakfast in the morning (6:30- 9:30 am daily) was good. Eggs, sausage, various cold cereals, oatmeal, yogurt, etc were available each day. The gym, although small, was fine for me. I liked that I am able to refill my water bottle during my workout and I greatly appreciate the disinfectant wipes made available to wipe down the gym machines. The washer and dryer were probably the most expensive that I have used at any hotel (I really prefer to wash my clothes before coming home because it just makes all the difference for me). Aside from the rude customer service upon check in, I had a good stay overall and would stay here again.
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March 2023 by Peter K.
The rooms and commendations were great but not the front deck clerk , rented two rooms for three nights , for unforeseen circumstances we had to leave a day early , asked the deck clerk to refund the last night stay he denied my request but checked me out of both rooms without a refund and charged additional fees , I asked to talk to manager about my situation to asked for a refund and asked about the added charge , said that he Will credit back additional amount but he also refused the last nigh stay ,and I filed a dispute with my credit card company after I looked at my statement a found that additional charges were not refunded and the extra night stay was also charged even though I was checked out and both rooms were available for rental l call this double dipping PK ,
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October 2022 by Brian S.
I'm not a fan of Holiday inn express, but this place is ok. Clean and nice staff. Bed and pillows are great. Reason for 3 stars is the TV had no cable. HDMI cable disconnect and too tired to change rooms or mess with it. Nice TV and the blue screen looks great... but disappointing... hit and miss with Holiday Inn Express. I prefer the Hilton properties.
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July 2022 by Tambra C.
By far, the best hotel we stayed at during our 23 day road trip in terms of being quiet and comfortable - we did stay on a Thursday night though and it seemed fairly deserted. Breakfast lady was super nice. Everyone else seems to hate their job or they just hate people. Not a smile or any eye contact from any of the three front desk clerks. Note: there is construction going on as of the time of this posting. The lobby is pretty torn up when you walk in. I mention mostly because they started work at 7am. It was noticeable, but wouldn't have woken us up.
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October 2021 by Cindy B.
This is a great place to stay and I highly recommend it. It is newly renovated and has a lot of surprises we haven't seen in other Holiday Inn Express hotels. There is ample space for all our stuff. Tons of plugs everywhere and a nice work space. Everything was nice and tidy! You can tell they went the extra mile to show they care. Even the coffee area was set up nicely. I can't show that since I already used it. We would definitely stay here again.
