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November 2023 by Luis Duenas
Never usually write reviews but Ken and his team did a great job at fixing the issues with my truck despite the confusing I had at first. WAs definitely a reasonable price and I will definitely be back for my oil change!
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November 2023 by CJ Crausby
Gael and the team at Lakewood went above and beyond.My vehicle had an issue that was not within their scope and they made calls ON MY BEHALF to shops nearby in an effort to find a quote for the problem.I felt welcome, and confident that these gentlemen had my best interest in my mind from the moment I stepped in to the shop.Could not recommend these guys more
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October 2023 by Chelsea C.
Lakewood auto is my go to place! I've been going here for about 5 years now. Anytime I make an appointment they get me in timely and the apt time that I want. When I arrive they take my car in right away and I'm out pretty fast. I recently got a new car and was having issues with the headlights pointing too far up. I was having issues with people flashing their lights at me and break checking me and I couldn't see the lines on the road as good as my previous car. I knew something was wrong I took it to the Toyota dealership and they were really rude and told me I couldn't get an apt for a week and that it's factory settings so they wouldn't fix. I told them the issues I was having and didn't feel safe driving my new car. They wouldn't help me. I called Lakewood because I trust them and they have always been so helpful. They took me in right away and the mechanic fixed the problem in less than 10 minutes. Thank you Lakewood auto for making me feel safe driving in my new car !! Excellent customer service and the owner Ken is awesome !! Keep up the good work I will keep recommending for people to come here
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October 2023 by Caitlin C.
Iv used Ken and his crew on multiple occasions.No matter when Iv called he has always found a way to fit me in his busy schedule to help me out!The problem always gets resolved and I don't have to worry about being scammed or over priced.
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October 2023 by bailey parker
HIGHLY RECOMMEND!!!Best mechanic shop around!! Ken is always willing to help as soon as possible and get you safely on the road. They are very caring for your vehicle and high quality mechanics.
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October 2023 by Cameron Lyons
Took my Astro van to get fixed. They solved the problem and the Gladiator is back on the road. Thank you
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October 2023 by Richard C.
In response to Ken P. The Ford shop manual recommends removing the front seats and center console to remove the Dashboard. If your mechanic had done this or at a minimum covered the seats it wouldn't have been an issue, secondly if your mechanic would have re-installed the Dashboard and connected all of its components correctly it wouldn't have been an issue, thirdly, when you misplace parts that came off during disassembly and then don't think to replace them that is an issue, and lastly when you personally state that you checked/tested the repairs each time and after four attempts they weren't operating correctly, ANYONE would be angry!
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October 2023 by Bailey P.
HIGHLY RECOMMEND!!!Best mechanic shop around!! Ken is always willing to help as soon as possible and get you safely on the road. They are very caring for your vehicle and high quality mechanics.
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September 2023 by Cindy P.
Ken goes above and beyond to help his customers. He is honest and their pricing is fair. I wouldn't do anywhere else. Ken and his crew always make their customers a priority and provide excellent customer service.
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September 2023 by Kirra Gallaga
Don’t waste your time searching for any other Auto Repair shop THIS IS YOUR SHOP!! I definitely searched around for days and they are hands down the BEST! So blessed to have found Ken & Mike they are so HONEST and professional! If I could give 20 stars I would! Extremely exceptional I will forever run here when ever I need anything! Thank you guys so much for all your hard work! So glad I found a auto repair place I can call HOME ?
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September 2023 by Jeff Jones
Ken and his team are amazing. we had trouble with our van while traveling they fit us into the busy shop schedule and got us back on the road quickly and affordably. no gimmicks. great shop. if i lived in town i would use them regularly.
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August 2023 by W W.
If your car is paid for and you want keep driving it you need a good and honest mechanic. Lakewood Auto is all of the above. I've been taking my cars to Ken for about 6 years for good reason: his shop does excellent work for a fair price. He never up-sell you like a dealer does and he gets you in and out. If you want a trustworthy auto shop take it to Ken at Lakewood Auto.
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August 2023 by E C.
Ken and the whole team at Lakewood were super informative and gave our car such good care! They made sure it left in way better shape than it came - and it sure did! Feels so much smoother! Thank you for being so trustworthy and efficient!
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June 2023 by T L.
It's hard to find a mechanic you trust. We will definitely be back to Lakewood Auto! Took my 2015 ford escape here after having electrical problems even after changing out the battery. My car was unreliable as it would pick and choose when it wanted to start. They went above and beyond to find and fix the problem. They were very communicative of every step and kept us in the loop, even when they were stumped and had no idea what was going on with it. In the end, everything got repaired and my car is back and running. Thank you guys so much!!! Will be back
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June 2023 by Ram H.
Today I drove my now tired and anemic but once lively Sentra that I've had since my college days to Lakewood Auto Repair. It was 7:30am and I'm already exhausted. The doors open up, Ken arrives right on time and the customer ahead of me starts casually conversing with Ken as if they've been friends for years. That customer leaves satisfied. I lug my half awake self up to Ken and explain what I think my car needs. He sits there patiently, allowing me to ramble but never giving me a look of judgement, just focus. He genuinely takes in my concerns and decides to investigate further with what I may need.Maybe 5 minutes after having another mechanic inspect my vehicle, I get invited into the shop for the mechanic to point out his concerns. He stood there with mutual respect to my intelligence and let me know exactly what he thinks is best for the longevity of my vehicle. I take in his suggestion and go forth with a more rigorous process, albeit, one that I'd have to spend a little more on. Next, I head back to Ken who is typing away at his desk. He lets me know that they'll need a part that's seemingly no where to be found. Confused but determined, Ken gets the necessary part to finish my car by the end of today instead of postponing. A bit later, the part arrives all the way from NEWARK and the mechanic fires away, sweating and heavily focused on getting the job done.I take a seat in the lobby, grabbing a cup of water and looking around. Awards proudly hang on the walls with "Lakewood Auto Repair" and Ken's name throughout the years. I circle my eyes back to Ken and he immediately converses with me, shortly talking more about baseball, past experiences, and cars. At this point I feel bad for making Ken endure my awkward conversation but I stumble into conversation about another service that I think my car needs. Ken suggests something they provide but at the fraction of its conventional cost. I accept the offer and again, the mechanic fires away, tirelessly working on my car without break. Ken and the tired mechanic persistently ask me if I want something else to drink. I confusingly think to myself that I should be going out to go get them something to drink given their hard work!A little while after, my car is placed in the parking lot and I pay my way out. Ken shakes my hand before I leave.At this point, I was convinced this was a quaint, serviceable place but I didn't see why the reviews were unanimously and outstandingly 5 stars. That is... Until I turn on my car and give it a spin.My car feels... Different?For a moment, I felt the feeling I had in college when driving my car for the first time, when driving this car was novel, new, and...Fun. I felt LIFE when pressing on the pedal but I took it easy. No longer am I living the days of punching it on the highway at high speeds. I feel a sense of responsibility and another chance to right my wrongs with my car. I can't say the same for myself from college onwards but I at least have this.I now understand why this shop is highly recommended and it was worth every penny to know that I won't have to buy another car.These guys don't just clock in or out at a job. This is what they do and they do it very well.
