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January 2024 by John S.
The vehicle was ready and cleaned. Although the app didn't work the employees were very polite and helpful. The vehicle return was easy. The experience was very good. No issues.
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October 2023 by M H.
This was a horrible experience, the rep yelled at me for bringing the truck back early and wouldn't stop yelling even when I left the store. When I called to complain to the Lodi branch and U-haul corporate they never followed through, and after 5 times of calling back each time them never finding me in their computer and starting over I gave up. That's why the rep knew she would get away with such bad behavior. I always treat even a yelling rep with respect, don't raise my voice, she was unprofessional and completely incompetent. I filed another complaint online I doubt they care!
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February 2023 by Christopher A.
Always use the for all my truck rentals. Courteous, knowledgeable and efficient staff. Trucks always ready in great condition and they have never let us down.
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December 2022 by Evangelina Z.
Actually enjoyed the transaction here at this uhaul. The guy in dreads was cool and direct, which was great. He was to the point - got business done and we were out of there. Thank you Lodi team- had a good experience for once.
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May 2022 by Vikki C.
I rented a truck from this location for May 24th and needed to pick it up at 5:30 pm. I was assured by the woman behind the desk that I could, and return it in 24 hours. When I received my order confirmation, the pick up time was 12:00 pm. I tried to call customer service to see if the pick up time could be changed. They needed to route me to Lodi to do the change. No one in Lodi would pick up the phone, it kept re-routing back to customer service. I was on the phone for over an hour and finally gave up, deciding to drive into the store, which is 30 minutes away. There were no customers in the store. The young man that helped me said he would change the pick up time to 5:30, no problem.On the 24th, I received a call from the manager in Manteca, Gil. The notes had not been changed and, if I hadn't picked up the truck by 1:00, I would have lost the rental. Kudos to Gil for watching my order and saving the day!In the future, I would NEVER deal with the Lodi store again! These people truly don't care about their customers or doing their job!
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October 2021 by Wendy J.
I would definitely recommend this location to rent a u-haul truck. Julie was very professional and provided us with excellent customer service. When we reserved a large truck and it was not available when we arrived she made it right with us. Julie was very laid back and calming; knowing I was upset about the larger truck not being available. She truly made our experience an A+! I will be back.
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June 2021 by Chris D.
In a complete panic, I ran over to U-Haul on Cherokee in Lodi and the nicest employee (George) helped me out very quickly and professionally. I had run out of propane while unloading a customer with our forklift and I couldn't get them on their way until I had the tank refilled. George was on it and wasted no time getting me in and out of there! Thank you again, I will be back but hopefully under less stressful circumstances.
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January 2021 by Cass L.
This store is awful! Rude employees, too! Made a reservation for a 15' truck, drove from my home in Reno (3 hours) to pick it up and they didn't have it. What exactly is the definition of a reservation? I asked about the $50 reservation guarantee...was told their manager won't let them pay it if I take a different vehicle. THAT GOES AGAINST WHAT THE WEBSITE GUARANTEE STATES:"Your reservation is guaranteed or we will give you $50Should U-Haul, through its own fault fail to meet time, place and equipment size, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation."I took a cargo van, which didn't work out at all for the job. I spent an entire day and a bunch of money for absolutely nothing. While in the store returning the vehicle, the same young woman told another customer that because he folded a box to see what size it is - HE HAD TO PURCHASE IT. WHAT?!This place is absolutely awful. Go anywhere else. Anywhere.
