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February 2024 by Jaki Nestor
I visited here in November 2023 and the experience stuck with me. After paying handsomely for my car dealership to install the hitch for towing a uhaul trailer, I showed up for my appointment only to find out the dealership never installed wiring, just the hitch. I prepped carefully for the day I would pick up the trailer (I also had paperwork from the dealership stating the wiring was included) and I HAD to leave the next day, so you can imagine I was overwhelmed, exhausted and extremely upset. I cried in front of the nice guy trying to help me out, it was embarrassing. But he was super kind, professional and helped me right away without judgement. He called another location to confirm they had the wiring kit and staff available to service immediately. So I drove over to the Modesto location where they were also quick, understanding and courteous. I am so grateful for the compassion and action taken by those who helped me on the morning of November 15th. 10/10 recommend that staff get a raise.
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January 2024 by John S.
The vehicle was ready and cleaned. Although the app didn't work the employees were very polite and helpful. The vehicle return was easy. The experience was very good. No issues.
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November 2023 by Iran Vilchis
Communication from call center is not matching with the actual locations, Stockton location is the only location that made sense, Lodi told me I had to return the truck back to Stockton when I got there they said no you where supposed to leave it in Lodi, I got charged the extra miles.The call center told me that that I had 2 days to move all I had to pay was the mileage if I went over the miles, I was expecting to pay $40 plus whatever I went over on mileage. Witch was 41 miles at. I ended up paying 144. 72 plus another 161.89 /17.39/10.95/10.77 a total of 345.72Not what I got coded.
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October 2023 by M H.
This was a horrible experience, the rep yelled at me for bringing the truck back early and wouldn't stop yelling even when I left the store. When I called to complain to the Lodi branch and U-haul corporate they never followed through, and after 5 times of calling back each time them never finding me in their computer and starting over I gave up. That's why the rep knew she would get away with such bad behavior. I always treat even a yelling rep with respect, don't raise my voice, she was unprofessional and completely incompetent. I filed another complaint online I doubt they care!
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September 2023 by Angela Gerlach
Everything went well with my ubox until it was time to have them delivered. I scheduled to have them delivered on Monday, 8/14 because that was the only day that worked for me. It was confirmed two weeks in advance. Then 2 business days before they were set to arrive, I got a call saying that they would not able to fulfill that promise and my options were to have them delivered on Saturday or Tuesday. Neither of those days worked for me. I couldn't have them delivered early because I wasn't allowed; the house wasn't mine yet. I needed them on Monday and Monday only because I closed on my house and I needed to move in that day! If they were delivered on Tuesday, then I'd have to wait until the following weekend to move in, but my lease was over on my temporary house, so I HAD to move in on Monday. The people I spoke to about this were extremely unsympathetic towards the situation. They just continued to say Saturday or Tuesday, your pick. Then they cancelled the delivery all together because I said neither of those days work. So my only option was to pick them up myself. I arranged to have a truck from another company because I was so angry with U-Haul, I did not want to give them another cent. They then tried telling me I HAD to rent a U-Haul truck in order to take the boxes, which is simply not true. When I loaded them, I had a moving company pick the boxes up with their trucks; they were not U-Haul trucks. So they were just giving me a hard time for no reason at this point. I had a box truck, so I wasn't trying to tow with an SUV or anything. I was trying to tow with a vehicle meant to tow. I called U-Haul's general customer service line and she told me that any truck that can tow would be fine. On the day I arrived to pick up my boxes, the Lodi location continued to lie and say no, you can't take them with another truck.They finally gave in after another call to corporate customer service, but they didn't even have the boxes loaded on the trailer and we arrived at 11:50 for a 12pm pick up (this pick up time was prearranged and confirmed the morning of, they were supposed to be loaded and ready to go at 12). We proceeded to wait 2 hours for them to get loaded on the trailer and "secured." When we got back to our house the ratchet strap just fell off while still in motion. We were so lucky it fell off in our driveway and not on the highway going 60mph. It literally could've killed someone. We wasted such an unnecessary amount of time due to their incompetence. We could only take two boxes to start, and they said that we couldn't take the third if we came back after 3:30. So at this point we had 1.5 hours to unload two boxes worth of stuff, and drive round trip back to this place. We pleaded with them to please stay late because it was simply not our fault that we couldn't accomplish unloading two boxes in that short of a window when they were the ones who were late getting it ready. We hurried and got back to the facility at 4:15, and they absolutely refused to let us take our third box. Which is forcing us to rent a truck AGAIN on Saturday so that we can get our final things. And we'll probably be charged another month of rent in the meantime.This was absolutely the worst customer service I have ever received and the general manager absolutely needs to be reprimanded for this gross incompetence! She was literally just trying to make our life hard by saying we couldn't use another company's truck. It's not part of U-Haul's policy, she just decided to be mean that day because she could.
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August 2023 by sam hooper
They refunded my money. Problem resolved.
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July 2023 by James Hooper
Screwed me out of $25 for gas. I calculated my miles traveled vs. gallons I put in. If they are correct I got 5 mpg. 15' truck, on flat roads, and very light load. Impossible! Figures don't lie. They read the gas gauge wrong at pickup, not me. Following up with corporate.
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February 2023 by Christopher A.
Always use the for all my truck rentals. Courteous, knowledgeable and efficient staff. Trucks always ready in great condition and they have never let us down.
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December 2022 by Evangelina Z.
Actually enjoyed the transaction here at this uhaul. The guy in dreads was cool and direct, which was great. He was to the point - got business done and we were out of there. Thank you Lodi team- had a good experience for once.
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October 2022 by Georgeo H
The guys that work here are pretty good and helpful but the lady with the tattoos had major attitude. Major major attitude. If she worked for me she would've been gone yesterday.
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October 2022 by Rusty Lee
Way to expensive and rude service from the lady with bunch of tattoos
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May 2022 by Vikki C.
I rented a truck from this location for May 24th and needed to pick it up at 5:30 pm. I was assured by the woman behind the desk that I could, and return it in 24 hours. When I received my order confirmation, the pick up time was 12:00 pm. I tried to call customer service to see if the pick up time could be changed. They needed to route me to Lodi to do the change. No one in Lodi would pick up the phone, it kept re-routing back to customer service. I was on the phone for over an hour and finally gave up, deciding to drive into the store, which is 30 minutes away. There were no customers in the store. The young man that helped me said he would change the pick up time to 5:30, no problem.On the 24th, I received a call from the manager in Manteca, Gil. The notes had not been changed and, if I hadn't picked up the truck by 1:00, I would have lost the rental. Kudos to Gil for watching my order and saving the day!In the future, I would NEVER deal with the Lodi store again! These people truly don't care about their customers or doing their job!
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February 2022 by Sothai Thoeub
***DONT COME HERE. THE REVIEWS ARE BAD FOR A REASON***THEY RENTED US A FAULTY TRUCK!!!! OVER HEATED 3 TIMES NOW WE ARE STRANDED ON THE SIDE OF THE ROAD!!! CALLED THEM AND THEY HAD THE AUDACITY TO GIVE US AN ATTITUDE AND ASK IF WE CHECKED THE COOLANT. I PAID FOR A WORKING TRUCK AND THEY WANT TO TRY TO MAKE IT SEEM LIKE IT WAS MY JOB TO MAINTAIN THEIR EQUIPMENT. DIDNT APOLOGIZE FOR THE INCONVENIENCE. ABSOLUTELY RIDICULOUS.
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October 2021 by Wendy J.
I would definitely recommend this location to rent a u-haul truck. Julie was very professional and provided us with excellent customer service. When we reserved a large truck and it was not available when we arrived she made it right with us. Julie was very laid back and calming; knowing I was upset about the larger truck not being available. She truly made our experience an A+! I will be back.
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August 2021 by Doug H.
How do I give ZERO stars? Awful, worst experience ever!! After reserving a trailer 2 weeks in advance and then driving 8hrs from San Diego to take the trailer back one-way, UHaul calls me a cancels my reservation! WHAT?!?!? They say maybe I can come back sometime next week or so and rent one. I had everything lined up for my move the next day. Unbelievable. And the worst thing, they didn't even give a tird about it! Only reason these people are in business is because they dont have competition. Do not count on your equipment being there and definitely dont count on anyone caring about your situation. Pathetic!
