Xfinity Store by Comcast Branded Partner

Most Recent Comments

• December 2025 by Jose A.J.
  I always enjoy coming to this Xfinity location because the service is excellent and the process is smooth and easy. Jose provided outstanding assistance and made everything hassle-free.
  I highly recommend visiting this location and asking for Jose.
• December 2025 by paul wilbur
  1 person working, loooong wait
• November 2025 by Father and Son. . .
  Fast, in and out. . . No problems. . . All good 👍
• November 2025 by Shari MacLeod
  Based on the recent reviews here, I was expecting this experience to suck.
  Guess what? IT DIDN'T!
  I'm pretty sure the lame employees got fired, because Steve was AWESOME. He greeted us immediately when we entered the store, took our equipment return, gave us our receipt, and it was all good. He was very pleasant and helpful.
  So, shout out to Steve! Ask for him when you go there.
• August 2025 by Victoria Spicer
  Karen was very efficient and helpful.
• August 2025 by James Peters
  when you get to the store, ask for Karen
  She was working relentlessly to make everything good for me , She Fixed my plan and saved me money …5 Stars ⭐️ Thank you Mam
• August 2025 by Deborah Valenzuela
  I’ve been in this store 2 in this year and I will never go back. I walked in this last time and the young girl was texting on her phone said she’d be right with me. Finally another kid tried to help me. No luck and after 20 minutes of being in there the young girl was still on her phone texting. Smh
• July 2025 by Kat T
  Terrible customer service. Sat on their phone then wouldn’t answer any questions we had about lines and don’t know anything. Just wanted to help my grandpa out with a new phone. Switching over to a better company.
• June 2025 by m j
  Worst customer service I’ve ever received and I’m over 70 was told on the phone that they had a remote and I could go to that store to pick it up when I got there. Their service was condescending and nonchalant about everything we talked about told me they don’t have any they don’t know when they’ll get them and they couldn’t order me one I live 45 miles away. They were the closest storeyounger generation cold as ice.
• April 2025 by mgray94
  My router is out of date and comcast AI will not allow you to resolve this over the phone
• February 2025 by Catalin Andresel
  Absolutely incompetent staff. Everyone keeps looking at their personal phones, when asked no one is able to answer any questions. They are there just to trade your cable box. One even suggested that I plug my HDMI cable from the input port of the cable box to the input port at the TV. A complete disaster...
• January 2025 by Mr Venom
  Put there chip in my phone causing it to lock according to corporate store. So I would purchase a new phone this is a third party store. Only way to unlock would to go back to my old carrier. From who I switched from.
• November 2024 by Evelyn
  Pretty bad staff two girls there (did not catch their names) didn’t seem to know what they were doing, the stores card readers weren’t working and they tried asking for my card to input my card number into the system and told me I couldn’t get a receipt so I said no, they then told me I could just take a picture and once I said no again and thanked them they both made a face as if they were making fun on me which to me that’s a little childish and unprofessional for grown women to do. Anyway if you go there just know you won’t get the help you’re most likely looking for…
• November 2024 by Cyborg
  I was experiencing difficulty with XFinity customer service over the phone as I spoke to (4) different representatives who all gave me different answers regarding how they were going to handle sending me additional needed equipment. The last representative told me they were annotating my account and not to worry…just go to the store and the information will be in the notes allowing you to pickup the pods. I told the guy/kid what I was told and he immediately told me “…they lied to you, you need to contact corporate.” I asked if we could please check my account first and he did so reluctantly. After which he reiterated that I needed to go to a corporate store. I asked if we could call customer service together as I’ve made 2 trips to the store and a couple of hours on the phone with them and I was told “no”. I then asked to speak to a manager and while I was waiting I asked the kid what his name was and he said “I don’t have to give you my name”. See, they don’t wear name tags at this store and I simply wanted a name to be able to reference for my experience. I was amazed how he just stood there and was telling me there was “no reason that you need my name. So I walked over to where two other associates were and asked them what that guys name was and they looked at him for a couple of seconds the. Laughed at me and said “we can’t give out his personal information.” WHAT?! Terrible, I just walked out in disbelief.
• November 2024 by Brandon Williams
  Horrible staff, they’re unequipped to do anything. I couldn’t get a single thing done there, they acted so helpless and sent me to a different store. I meet a manager who informed me I was being played with and they were able to take care of my issues especially because they were the store I purchased my phone from. 0/10 I wouldn’t recommend this location to anyone who doesn’t want to be taken advantage of.