-
October 2023 by Eliseo Chasco jr.
I like that they had me look for myself the issues in regards to my car. This place isn't cheap but you do get good Bang for your Buck.
-
September 2023 by Deb Deaton
They were great. I have a 2006 VW, diesel new beetle. My clutch went out. They replaced my clutch and it was very affordable.
-
July 2023 by Alan R.
Great place with knowledgeable Techs!! I will highly recommend this place for your automotive needs!!
-
June 2023 by Jon Frieboes
Good honest and caring people, great service, fair price, everything important.Service: Engine repair
-
May 2023 by Max Peto
Is not very experienced with diesels, don’t bring any diesels there
-
April 2023 by Zach Rowden
Scott is the most trustworthy mechanic in the IE. He's such a nice guy and has great prices, treats everyone like they're family, and does great work! There's nobody else I would ever consider for any automotive work!
-
January 2023 by Mike J.
Needed a quote for labor to have rear bushings replaced on my BMW X5 and I had already purchased the parts at a great price elsewhere. They refused to do the work unless they purchased the part and passed the cost on me. I didn't need a warranty on parts (got that when I purchased parts elsewhere), just labor. I hate these shops that demand you purchase parts at inflated rates from them. Beware of this place
-
October 2022 by Derek N.
I work across from this place and didn't know they existed. I brought mine 2005 Mercedes E320 on the wimp and just wanted to get some information. Samantha was so helpful and were able to take my car in on the same day. I got it back around 4 o'clock in the afternoon and was very happy with a few recommendations recommended to work on for the future. Will definitely come back next week to get my wife GLC300 service B work on
-
July 2022 by Matt Angliss
Love these guys. Took my old Mini JCW there a few times until the engine completely died on me. When it did, Kim was honest and told me it was probably time to let it go, instead of trying to convince me to spend thousands. Now we take our late model Volvo there. Their prices are always reasonable. Kim lets me know if anything looks concerning, but never tries to pressure us into anything. Our three year old son loves the place too, they let us hang out by the doors to watch all the busy mechanics, cars and loud tools. A trustworthy mechanic like Import Automotive is hard to find.
-
May 2022 by Daniel P G.
Serviced my 2004 Mini Cooper S here. Import Automotive replaced bushings on front end. Prior to that sounded like a box of rocks under the front end.
-
April 2022 by Tuyet Cao
Been there yesterday’s because my coolant of my car went very high, I worry my car engine will overheating. They charged me $125 for the diagnostic and says couldn’t fix it. We have to call the tow truck company to come to tow my car to the dealership to get fixed. The dealership says they shouldn’t charged $125 for just diagnostic and can’t fix it, now I have to pay $219 for the dealership charged for diagnostic… what’s a scam, don’t go to Import Automotive to fix your car because it’s says they can fix anything but they don’t for Europe’s car. The front deck name Kim he’s very weird too…Service: Vehicle Inspection
-
April 2022 by Gary Havro
They were very busy that day and they got my car our very quickly and professionally!!I would recommend them to all, for any repairs or maintenance..ThanksGaryServices: Brakes
-
March 2022 by Jonathan N.
Kim took care of meafter my car left me stranded in Yucaipa on the 10 east going up the hill . Not only did he take care of my problem. He also fixed issues that had nothing related to the actual reason it was brought in. He added power steering He got my shifter to shift smoothly. And he adjust my steering wheel . All for free of charge . He described that he doesn't really work on domestic cars (1998 Pontiac Firebird Formula) But he was determined to help me out and he did I give Kim and Import Automotive a 5/5 Good job guys thanks !
-
March 2022 by Lee G.
Stay far far away. This shop will take advantage of you on the basis that you have an expensive European vehicle and therefore you must have money. A customer brought her 2000 Volkswagen Beetle back to me after spending nearly $600 at Import Automotive and leaving with no repairs done and no answers as to what was wrong with her vehicle in the first place. The vehicle was suddenly having trouble starting and she had it towed to the nearest shop out of desperation and due to lack of better knowledge. That shop unfortunately happened to be Import Automotive. She informed the owner of the shop that she had recently purchased the vehicle and knew little about it. She let him know the car was having trouble starting out of the blue, but that the battery was brand new (installed by my shop a few weeks prior) - so she thought it must be an alternator issue. The shop owner gave her a whole song and dance about how the vehicle is old and tired (it has 109,000 easy miles and had no prior issues, no leaks or rattles, the car was in fantastic shape to be daily driven - we had just inspected the vehicle fully prior to her purchasing it) and that it was at risk of thousands of dollars in repairs and that she should quote "make it go away". She agreed to have them inspect the vehicle regardless. The shop returned the vehicle a few days later, having done nothing but glanced it over. They claimed the car had an electrical draw pulling power from the battery - but did no repairs to alleviate the draw, nor provided any diagnostic information pointing to where the draw would be coming from. They did, however, charge her over $200 for an Interstate battery, claiming her new battery was dead, and was the actual culprit. She had also requested they check the lug nut torque, which they gladly did, and gladly charged her $120 for alone. Yikes! After charging over $100 to check lug nuts and over $200 to replace the battery, they presented her with a bill. The grand total came to over $570, $350~ for the aforementioned services, and the rest for a diagnostic, supposedly. The car resumed having trouble starting a few days later. I had some time to personally inspect the vehicle this time, and came out to see what was going on. Turns out the positive battery terminal had wiggled itself loose, causing a poor connection to the battery and causing the vehicle not to start. Import Automotive failed to diagnose quite possibly the most simple issue on any vehicle - a loose battery connection. To top things off, our two month old Costco-marked Interstate battery was still installed in the car - they didn't even replace the battery, just saw it had a new battery and knew the customer knew little about cars and jumped at the opportunity to steal someone's money. The customer has filed a complaint with the Bureau of Automotive Affairs in response to Import Automotive's shameful dishonesty, and is looking into filing a lawsuit against the owner as well. Stay far far away. This is one of the grimiest, most dishonest, most shameful operations I've ever seen. They give a horrible name to repair shops everywhere. Do yourself a favor and find another shop with better reviews, even if it's a little further away.
-
January 2022 by Darryl VandenBosch
Import Automotive provided outstanding service when they repaired an oil leak and replaced spark plugs on our BMW X5. I would highly recommend them.Service: Engine repair