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October 2023 by Bill C.
This location for the most part has mostly 1 star reviews for good reason. They sold me tainted eye drops a few months ago. Who keeps all their receipts. The FDA just recalled most of the eye drops they sell and the FDA website said CVS will give you a full refund. When I brought the drops back, the cashier was clueless about the recall, I had to hand her a print out of the recall list. There are no eye drops on their shelves for less than $10 and I know I paid at least that much. They gave me crredit for the tainted eye drops $3.69 which I know there is no way that is how much I paid. I paid much more. I think they deliberately lower the price for people when they bring back the tainted eye drops. After I got my "gift card" for $8 for tainted drops I most likely paid $18, I went back to the eye drop shelf and there was no eye drops for less than $13. I brought the least expensive eye drops up to the check out counter and counter is was $16. The cashier called the manager and he called me "Bro" "You baught the cheap drops" I said "cheap drops, it says CVS Health, equvileant to a major brand". So I have to assume from the managers answer, that CVS may have known these drops were tainted so that is why they sold them for so much less than the other brands if I am to understand the manager's reaction and based on the refund they gave me. CVS is a dieing company and the manager at this location reflects that. I switch a few years ago from CVS to Walgreens for my medications because the kept requesting refills with out my permission and I did not ever approve auto-refill. CVS has been investigated for this practice. I say all beware of CVS. Shop elsewhere. I looked up the drops I purchased online and even though they have been recalled and they list the drops as "Unavailable" as these drops have been recalled, they list the drops at about what I think I paid which is twice what they gave me for the tainted drops. Proves my experience. That CVS is no better than the people they hire.
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September 2023 by Sunny K.
This review is based on my experience with getting a Vaccination on a late morning visit on a weekday. The process was fairly straightforward and fast for a walk-in visit. I walked up to the pharmacy window. There was only one other customer in front of me. Waited about 5 minutes for my turn. Took about 5 minutes to fill out the paperwork, then was directed to wait in the partition section for the Pharmacist to give me the vaccine. The Pharmacist was out in less than 5 minutes. From the time I walked into CVS to getting the vaccine took less than 20 minutes. The only negative aspect of the visit was when I inquired about the paperwork for the vaccination, tge pharmacist instructed me to line up at the counter to have the clerk to print it out for me. It would have been a much better experience if the pharmacist had printed it out and given the aftercare instructions to me as soon as the vaccine was given, then to wait inline again. After the vaccination, I would prefer to go straight home than to stand in line to pick up my aftercare instructions. It would be nice if the clerk had printed out the paperwork after I checked in, and have the pharmacist handed me the paperwork right after my shot, so that I could review the aftercare instructions during my 15 minutes post vaccination observation period. I would have picked up more tynenol at the store before heading home. A family member had to make another trip for tynenol later for the low grade fever and discomfort. If they had given me the aftercare instructions at the time of vaccination, it would have been a much better customer experience.
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July 2023 by Deborah Schneps
Audrey was so kind and courteous. I live in West Hollywood yet I have a much better experience at the Lomita on PCH and Eschelman location than in WEHO because of the professionalism and proficiency such as from Audrey.
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June 2023 by Google user
Audrey was so kind and courteous. I live in West Hollywood yet I have a much better experience at the Lomita on PCH and Eschelman location than in WEHO because of the professionalism and proficiency such as from Audrey.
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May 2023 by Monica Perez
Staff are always helpful and friendly. This CVS is not the closet to my home but I prefer driving the extra miles to be able to have such helpful staff
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April 2023 by Mari H.
The girl working Wednesday, April 26, 2023, at 8 AM really irritated me. In fact, her absolutely ass-backwards way of doing things completely infuriated me. She was forcing customers to use the self-checkout terminals rather than standing behind the counter and ringing customers herself. She even went as far as to spin the POS terminal screen around, so that she could operate it without having to stand behind the counter, AND would not allow cash transactions at the register, all so that she wouldn't have to stand behind the counter and have to walk around to greet customers as they came in.If she wasn't so ass-backwards and set on making things convenient for HER, (not the customers), she would realize that by her not only encouraging customers to use self-checkout, but forcing them to, is actually replacing her job!!In the past, when using self-checkout, coupons and rewards were not applied, and I ended up having to return my items and be rung up again, as there is a limited time in which I must apply said coupons and rewards. So, to avoid all this, I get rung up at the register rather than using self-checkout.But, what really was the icing on the cake was her smart ass comment of, "all you have to do is read what's on the screen and follow the instructions to apply coupons" Followed by, "as long as you can read and follow instructions, it's simple." I told her that I could read just fine, and just left it at that before I ended up doing something I'd regret.She needs to realize that until the store does away with the cash registers behind the counter completely, it's the customers' right to choose how they are rung up- whether by a store associate behind the counter, or by themselves, using self checkout and stop being mad at customers who prefer to be rung up, all 'cuz it inconveniences her!Her words that prove her ass-backwards logic:"I hate having to run back and forth between having to be behind the register & having to be on the floor, so, I just do it this way because it's easier for me."So, to make things easier on/for her lazy ass, I ended up being inconvenienced, irritated, and infuriated!! TOTALLY UNACCEPTABLE!!Other than this specific incident, this CVS location is a rather unimpressive one, but gets the job done. Inventory, (what they have in stock), is hit & miss, but, I don't expect much, knowing that a larger, "full-sized," store is just a few blocks down the street. This location is the most convenient for me, and if they don't have something I need, I simply go to the other one down the street.
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December 2022 by Candice B.
Melissa , the "manager" is a RACIST. I was a loyal customer to this particular location for years before she even got hired. Lafayette the previous manager was actually great @ his job. He knew his regular customers by name. He was pleasant & professional NOTHING like Melissa. She RACIALLY PROFILES Black customers on a regular basis. As a minority herself, she really should know better. If you decide to work with the public, then leave your prejudice @ home. If she harasses you when you visit the store, just record her & report her to corporate.
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December 2022 by Lorena E.
One of the worst experience EVER! NO TYPE OF CUSTOMER SERVICE, got disrespected in-front of many and my new born and got kicked out, harassed and miss treated by Thomas and since another lady.. none had uniform nor name tags.. worst worst CVS! Corporate will hear from this.. my baby had no milk to drink!!
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November 2022 by Gregory Hess
The staff is great, but the whole process of getting your medications has gone downhill tremendously. I don't know if it's just this CVS or a systematic issue. It used to be seamless, getting notified via text that a prescription was ready then clicking on a link for free delivery. And it would be delivered when promised! Now the app cancels orders without notification, every month they need more information from my doctor which hangs up the prescription, I have to call my doctor and CVS - it must be a tremendous increase in workload for the employees. It started about 6mos ago when they started charging for delivery. I don't mind that, just wish it was seamless like it used to be! No hangups, no phonecalls, delivery whether it costs or not (frustrated ?)
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August 2022 by Steven Pegram
Horrible experience,why I get caught coming in here,?
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July 2022 by Steven P.
I've had several horrible experiences in here,I should black ball them forever but it's at the end of my street,I won't mention the ridiculously bad customer service representatives name,because honestly she needs help,she isn't very good & seems to be by herself alot,in fact a large number of these large branches do exactly this....overwork & underpay these people who started great but they know obviously resent the company
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May 2022 by Chris G.
I stopped in to use the photo center. The machines were down and the computers showed that the staff needed to clear the last job to officially start the next job. I think every CVS hates the photo machines, I always get poor service, this was no different.
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January 2022 by Shirley Chang
All staffs in pharmacy are very helpful and friendly. That's what you need when you are sick. No one is taking time to do their job.
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December 2021 by Rachel R.
I ordered photo prints in mixed sizes using the app. Right before my pick up I was told that they didn't have the 11x14s because they had been out of the paper for weeks and there was no way to update the website. Then when I did my pick up I didn't check the order until I got home and noticed that it was missing all of the 4x6. I was also disappointed that the clerk kept touching all over the photos before they were handed to me. They also choose to use a paper clip to hold the photos together which ruined the top picture. I called to ask if the missing prints were still at the store and was told that the machine hadn't been working for that size. I'm very disappointed and frustrated and don't understand why I wasn't told all of this when I placed my order. Why did I have to find all this out at pick up?
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June 2021 by Jane D.
Well, screw you if you get out of urgent care for immense at 7:50 and you get to this pharmacy at 8:05, because guess what?? They close at 8! It doesn't make any sense that a pharmacy would close at 8 while urgent cares are open later than that. I googled this pharmacy before I told them where to send it and it said they closed at 9pm. Even the urgent care said they closed at 9. But nope. They close at 8. So if you're in a lot of pain and know you'll need medications in order to sleep tonight, go to urgent care early. Before the pharmacy closes at 8pm.