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October 2023 by Pacific Pool & Spa, LLC
There is always a positive environment when we show up to Discount. We would rate you 6/5 stars if possible. Shoutout to all the boys for always helping us out. You are appreciated!
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October 2023 by Mr. Jay
Great local place for pool parts
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August 2023 by Vanessa P.
Not over priced like other pool supplies! Nice people who help you out with checking the chemicals and letting you know what your pool needs
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July 2023 by Ashley L.
Emad is super knowledgeable and got really good info for our new pool. Excited to get our pool equipment from them as well!
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July 2023 by Charles Harding
They are great people and knowledgeable.
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September 2022 by Serena P.
Our Aquanaut pool vacuum was rotating on one wheel and I was sure a new one was needed. After shopping Amazon, I decided that I wanted to buy local. I called Discount Pool and explained the problem and spoke to Andy. Andy suggested that the vacuum be rebuilt and it would be less than two hundred dollars! I dropped it off on Monday and picked it up on Thursday. It works perfectly; like new !And for much less than the estimate! Thank you, Andy!
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July 2022 by jennifer F.
DO NOT USE THIS COMPANY!! My mom upgraded her pool and it took an incredibly long time to complete. Even after completion it has been one issue after the next and the pool has been GREEN the majority of the time and the heater hasn't worked consistently since installation either! When we asked for help, we were told they needed to charge us more and the service manager was incredibly rude on the phone putting blame on us! The area around the brand new heater and pump system is full of debris, and old pipes that were just left there. We were NEVER trained how to properly use the system and again that is our fault! The pool vacuum wasn't even installed in the DEDICATED LINE THEY installed...instead, it was shoved in the filter basket and hanging out! To add insult to injury, they didn't even install the equipment that was requested. Our pool worked better before the $40,000 investment! I have never dealt with a company that didn't guarantee their work or even support their paying customers when issues come up. (Full disclosure (bc I try to find positives in every situation): their tech Sam is the only positive thing about the company! he is responsive, informative and more importantly KIND!!) I try to work things out with companies before posting reviews as I realize complications come up...I have tried on more than one occasion to work this out with them directly for weeks.
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January 2022 by Chow-time W.
I won't even recommend Discount pool(DP) to my worst enemy!! Mar 2019, my elderly mom hired DP to replace all the copper pipes in the 30yrs+ pool system due to leak. We met with mike for a quote, he upsells a switch value, pool cleaner inlet&new return lines, since he won't be changing the bottom drain pipe, instead will plug the bottom drain. We also had others quote, DP was in the mid-range. Been shopping at DP for 15+yrs, knowing they been around for a while&have a store location, we went with DP. The entire job was done by only 1 guy in almost 2wks. Upon finished, I went to my parents to check out the job¬iced a few problems, 1) No pool safety value cover installed 2) The new pipe arrangement is blocking DE filter tank 3) Old pipes left open into the ground w/o sealing. I spoke to the guy, he said that is how it's done, it is very difficult to communicate with him as he speaks broken English, my mom called mike, he agreed to check, someone show up in a few days, basically told us nothing can be done unless we pay to rearrange but said the pool safety cover should be installed, but he doesn't have one with him. My mom call mike again&he finally agreed to rearrange&sealed old pipes at no charge! The same guy who did the whole job came back to fix it, but still didn't bring the safety value cover, someone else had to install it days later. After all this, we turn on the system&the motor no longer works, we had to call mike AGAIN&he said they never touch the motor. mike came, checked&told us that because the pump had not been turned on for about 2+wks, it was burnt out?!?! Mind u the pump was less than 4 years old&working fine right before the job begins!! He offered to replace one at $900, I ended up buying a new motor&install it myself at a much cheaper price. Later on in the year, I noticed the patch work on the pool wall r dissolving, my Mom contact mike again&he said "I told u we don't do fiberglass patching!!", Yes u did tell us u don't do fiberglass, but u told us u will patch it up&never mentioned the material will dissolve&we need to hire someone else to patch it with fiberglass! If u had, we would never agree to open new inlets on the pool wall! Since we don't want to drain the pool again, we left it as is for the time being. Then in Feb 2020, we had a leak, we called DP again, mike came&said it was the old copper pipe that connects to the water heater!! I asked the job was to change all the pipes in the system, so why wasn't that changed? He said that wasn't part of the quote?!?!? And charged us a few hundred dollars to change only 1 of the copper pipe that goes into the heater. At this point my Mom is already fed up&doesn't want to deal with him anymore!! Now a week before thanksgiving 2021, there is another leak in the system, at first I thought maybe it is the badly patched holes, but water kept going down passed those points. I had others came in to check"e, all said it is the pipe from the skimmer down to the bottom drain. I called mike on my parent's behalf, first thing he said to me on the phone about the leak was that "u had put in too much chloride"?! I was like, we use chloride tablets&it is almost $200 a bucket now, my Dad barely put in enough! Long story short, He agreed to come by in 2 days to check&indeed it is a leak in the pipe from the skimmer to bottom drain, I asked him why it wasn't sealed off during initial job, he said they probably test the pipe&it was good, so they DID NOT PLUG IT!! When the guy dug out the old pipes, it clearly show the old copper pipes are bad&u r telling me that it is not necessary to plug&u charged us for it?!. He gets real nasty&said it is way passed warranty, so pretty much either I pay to get it repair or else. It was Wed, he said to call him on Mon to see where the water level is, if its low, he can put concrete in the bottom drain&plug the hole in the skimmer, if it is still high, he needs
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December 2021 by Laurie J.
During these days of covid and supply line shortages, it takes extra time to get things done. With that in mind, I am happy with the work and results from using Discount Pool & Spa Supply. Mike and his team worked with us and now our pool looks better than ever! I am glad we picked Mike's team. Everyone was respectful of our house and left the work area super clean.
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October 2021 by Super ME
My first time to buy some pool chemicals here and my experience was great!!Diego helped me and gave me useful info on pool ph balancing. Their prices are very affordable and I will definitely come back for more supplies. I wish they had a store in Valencia. But the drive down there was well worth it.?
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October 2021 by Marco Medina
Always friendly,knowledgeable staff. Very reasonable prices great family-owned business!
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October 2021 by Mattias Rattelmeier
Very friendly and helpful. I drive out of my way just for the service
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October 2021 by Pamela H.
These guys are always great! I've called them twice for repair. My regular pool cleaning services is just that, cleaning. So when something breaks or need fixing I have to call the real professional! I have an old heater and its broken down twice. Twice I've called these guys and I'm amazed at how they can quickly repair the issue. I have had to call a couple of times before someone came out to fix it, but it's been fixed within 2 weeks of me calling. They never haggle me to upgrade (although I know the time will come when I have too, but until then- these guys save me every time). These are definitely my go to guys!! Thanks
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September 2021 by Geo C.
This company was totally ridiculous. I just need to change pool light bulbs. And reset the breaker. They asked me to change whole light set. And quoted me $2K+. Luckily, I was smart enough to get 2nd contractor to estimate. It only costed me $85 +bulb and total $295 to replace 2 light bulbs. Now everything is perfect.
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September 2021 by Bruce H.
We had Discount Pool Supply redo our pool. We changed the coping and tile and plastered. We also added a underwater bench. They upgraded our pool to code and moved our pool motor and heater to a better location. They changed the gas line to the larger diameter which is the new code. They also put in an automatic water filler. The workmanship is excellent and the workers were eager to please. Mike the owner is very nice, low key, and honest. Easy to work with. I don't have any complaints and would recommend to anyone thinking about redoing or designing a new pool.
