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November 2023 by D Wallace
Josh at the Lompoc store surpassed my expectations. From the customer service to the pricing and time it took was great. I will definitely be a returning customer.
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November 2023 by Kelly Hudspeth
Best tire shop I have been to. Swapped my wheels and got some new tires. Impressed that there was no damage and the speed of the work. Staff was very professional as well. Will be returning!
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November 2023 by kim b
Made an appt for yesterday afternoon to purchase and have installed 4 new tires for my Honda Pilot. When I walked into to lobby there was someone at the front counter so I kind of stood back from them waiting my turn. There was a bearded young man manning the desk to the east of the main counter who looked my direction and said “can I help you?” in the most deadpan voice, I gotta say. He was clearly having a bad day, it was written all over his face. And I got the impression that Me standing before him was a royal pain in his butt lol. So I say “looks like you’re having a bad day.” he replies “what are you talking about?” “Well your voice is pretty dead pan and your expression looks like you’re having a yuck day.” “Well I didn’t know I was suppose to be a clown.” My jaw dropped. He was not trying to be funny, trust me. “I’m a little nervous to leave my car here now” I said jokingly. His reply? “That’s entirely up to you.”Wow, okay. Bye. “Yeah, you have a nice day” he said.Immediately drove to another local tire shop, told them the experience I just had a Big Brand and they set me up with new tires, a smile AND a thank you :)
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November 2023 by John B.
Always good service. Josh runs a good shop. Will is an excellent service writer. I've been going to Big Brand for years. Reliable, can normally get your services done when needed.
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November 2023 by Carly Shea
My parents been coming to Big Brand Tire since I was in high school maybe even longer they’ve always had great service. Otherwise, we wouldn’t be continuing their service for so long. It’s always a great experience, friendly staff. Clean environment educated and helpful workers! I know I’ll get the best service
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November 2023 by Aquas Aqua
One star, I made a reservation and bought new tires and I asked for an alignment. Tires are fine but they kept saying their “truck lift” was broken to do a alignment so I made another reservation a week later because that’s when they said it will be fixed but it wasn’t I drove all the way their with a reservation for a alignment just to be told “no”. dude at the desk had no care, which is fine it ain’t his vehicle but they all started to ask around “when will it be fixed” all replied “I don’t know”. When I called to make a reservation why didn’t the employee say the rack was broken. Total waste of time. Not going back.
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October 2023 by Jared H.
Great service, excellent communication skills from all employees I spoke with, professional and fast
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October 2023 by R F.
They got me in at the last minute before closing. They put four new tires on my vehicle. Everyone was extremely nice and helpful.
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September 2023 by Jeff W.
Great friendly staff and good customer service and support. Always stand behind their work.
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September 2023 by Christina Stone
Had a flat, and I’ve just moved to the area. This place really took care of me and treated me with respect. I would recommend this to any new comer to this town. And I’ll definitely be back.
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September 2023 by Donna De La Cruz
Big Brand Tires has been my go to for as long as I can remember. I buy tires, get oil changes and alignments as well as tire repairs. Always very professional and do a great job. They are always fast at any job they have done. Would recommend them. Great service.
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August 2023 by Frank Golding
Had my starter changed at Big Brand Tires today. I called to see if they could do the work, took it in and had my truck back within a few hours. The new starter works as expected. Same day service was great, it was nice of them to get it done so quickly.
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August 2023 by E L
Awesome people, super supportive with last minute flat tires and oil changes and always willing to give me the best deal.Greatly appreciated!!
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July 2023 by Christine Forbes
Efficient, friendly, and honest. All important qualities when dealing with your car. Thank you to the Lompoc staff!
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July 2023 by J Jacks
We were traveling through town and noticed that our tire pressure was low. We found this place and stopped by. The mechanic was very helpful and filled up our tires with air, no problem. Super friendly and amazing customer service!