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January 2024 by Sun m. Shim
Horrible!
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August 2023 by M C.
Terrible customer service. No texts or calls on why prescriptions are delayed (insurance issues etc) called to check on my prescription a Dr sent in the other day, lady states it's not gonna be ready because you can just purchase it OTC. Well, then don't bill insurance btch.
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June 2023 by BreeBree D.
Most of the Pharmacy staff need a refresh coarse in manners and customer care! They are extremely rude and condescending. If you don't want to have to answer to customers don't get a job that involves Customer Service/ Support. The amount of times I have called in regards to my medications and have recieved extremely poor customer service is beyond me. Will definitely be switching Pharmacies. For the associates who do take their job seriously and professionally I apologize for having to write this review but enough is enough!!! Management needs to step up!
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March 2023 by Stacey D.
I enjoy coming to this Cvs store. Everyone is so welcoming and friendly. I am always happy to see Sandy when I come n. She is always smiling. I have never had an issue with Cvs.
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March 2023 by Dustin W.
On Friday, I woke up with slight pain and redness in my left eye. Later, the problem increased significantly and when the urgent care doctor saw me at first glance he said I had a bacterial infection and I should start antibiotics immediately. He said it looked pretty bad and referred me to a specialist. My prescription was sent to CVS. I received an automated text from CVS saying they were working on my prescription. I waited hours and was concerned that I may not receive my meds before CVS closed. I called to check and an automated message said my prescription would be completed on Monday! When I finally spoke to with an employee, they said they did not have the prescription in stock and they would receive a shipment Monday. They suggested that I go to Buellton CVS, as they had it in stock. Unfortunately, Buellton CVS refused to fill the prescription, as they would be closed before I could get there. It's 10 am Saturday morning. I am waiting currently for Walgreens to fill my prescription. The painful infection in my eye has been festering overnight. Thanks CVS! If you use this pharmacy (I no longer will), I would call and actually speak with an employee immediately after your medication is prescribed.
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January 2023 by gregg b.
This place is a disaster! Everyone dicking off in the back room. 20 minutes. Lost a bunch of my photos! Calling corporate tomorrow and going back up for some serious conversation with the goddamn manager. Don't bother with this dump!
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October 2022 by Michael Hanson
Great pharmacy.Pharmacists are very helpful and professional.Get my prescriptions filled here.
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September 2022 by Mike N.
CVS Lompoc needs a management change. Stopped by there on Friday - it was backed up, just one cashier, and she seemed extremely slow. She finally called for a manager - manager came and was quick to say they were short-staffed. Not as an appology, more as a complaint, as if it was our, the customer's, fault for being there shopping on a Friday afternoon. A few of us turned around and left. I for one, will not stop by there anytime soon.
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September 2022 by V W.
UPS directed me to the CVS on North H store to pick up a package. Despite having an email from UPS with me that states that the package is ready for pick-up, the employee claimed that the store does not have really anything to do with UPS. That was the end of the attempt to pick up the package.
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August 2022 by Derrick E.
DO NOT FILL YOUR MEDS HERE! Unless you like to wait in line. They will have 10 people behind the counter and only 1 person helping people pick up prescriptions. Total joke. I will NEVER come back to this store again. Albertsons pharmacy is night and day better. Again, do yourself a favor and don't waste your time at CVS.
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January 2022 by Danielle B.
Constantly on hold for ten to fifteen minutes at a time waiting for the pharmacy to answer their phone. I realize they are busy but I should be able to reach the pharmacy without having to try multiple times throughout the day with a combined hour total of hold time. This doesn't even mention the fact that I shouldn't have to call the pharmacy at all to initiate my prescription fill. It should just happen.
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December 2021 by Jill F.
This cvs is crazy busy! Everyone behind the counter moving at the speed of sound. That said, everyone I have interacted with here goes out of their way to be helpful and courteous.
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September 2021 by D D.
Your coupons are confusing and it's a bit mean that I showed a $1.50 coupon and you had a $2 coupon on the app, but instead of telling me that tour coupon was better and I lost 50 cents in the process. It's only 50 cents but it left me feeling a little upset. I walked out deciding not to argue about it, but who wants to deal with bad feelings. I really want to enjoy shopping here and enjoy my coupons too, but I always feel like I'm getting a bit of a raw deal.
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June 2021 by Frank A.
Me, "Hello, I'm looking for a specific Rx for my baby. I was wondering if you carried it?" (I told her/the clerk what the medication was) CVS pharmacy, "no, we don't carry it." Me, "Do you know what other pharmacies might carry it?" CVS pharmacy, "no, we don't have the inventory of other stores" Wow! Rude, unnecessary, and unprofessional. I would rate them a zero if I could. If you have questions about a Rx, Albertsons pharmacy was very helpful, answered my questions, and didn't treat me like I was stupid.
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January 2021 by Frances J.
I have always loved shopping at this CVS, however, today's experience led me to write this review. While standing in line to purchase candy for work, a Sales Clerk noticed the lines were a bit backed up so she called to me "there are two self checkouts available if you're not buying alcohol". I kind of hesitated before replying "I have never done self checkout before". Imagine how I felt to see her then shake her head and roll her eyes at me. Are you kidding me? The reason for even being in that shopping center on this particular day was to have labs drawn at Pacific Diagnostics to check my cancer antigens following a long battle with Breast Cancer. Thanks for making me feel even worse. Oh! Big shout out to the other Sales Clerk who did help me when she noticed me struggling with the self checkout that I did attempt to use out of frustration at being treated so rude. I immediately had an "I'll show her" reaction. LOL!