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November 2022 by Justin S.
Talk about an disappointment after they told me they had the supercharger oil I needed for my truck and that they were open till 3 they closed early making me late for my own wedding in Vegas.Talk about shifty service and nobody willing to help at all disapointing...
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June 2022 by Matthew Paine
Staff is professional and friendly. Get the job done and do good work but the prices are getting a little out of control. I spent almost 600 dollars just to replace the weather stripping on two back doors of my Buick Enclave....
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February 2022 by Chris Hodapp
Sunset Auto Center exemplifies what a customer oriented dealership should be. With the tough times we are in including the pandemic and supply chain issues, my salesman Brad Ellickson, coordinated the ordering and procurement of my Silverado HD HC. He did so with transparency and optimism explaining the process thoroughly. Chris H
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July 2021 by Kathleen Ouimette
Go and see Amador over at sunset for your new or used car needs.. He was awesome to work with.
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May 2021 by Christie M.
This review is long overdue and deserved! I think it's important to show the level of gratitude and how important the role Trish and her team at Auto Sunset Center played in our experience was so I'm starting with this: My mom worked her whole life to get a Buick. From the time my mom can remember, she remembers her father, my grandfather who I never got to meet, LOVED Buicks. When I would ask my mom and aunty why they loved Buicks so much, I would hear their stories of how "papa" loved them so much he would buy a new one every two years. They fondly remember the salesman would even drive the car to him personally every two years from Hilo to Ookala. This is the service my mom remembers from Buick. My grandfather passed away suddenly when she and my aunty were in their early 20's and the days growing up where they received their new Buick personally delivered by the salesman every two years and being taken for long rides in their Buick by my grandfather was some of their fondest childhood memories. Naturally, they shared my grandfathers passion and loyalty to Buick. For me growing up, all I heard was how much my mom dreamed of having a Buick. Upon her retirement, she was finally able to do just that and knew exactly what she wanted obviously because she had been dreaming of this her whole life. I live in Hawaii and Trish and her team at Sunset Auto Center did everything possible and beyond to make sure my mom's dream car was delivered exactly as promised to Hawaii. Trish and her staff are absolutely the best team! 3 years later and 2,441 miles away, Trish still checks in with my mom to make sure she is enjoying her car. That truly says something when we have never even met in person and she knows the possibility of us being a repeat customer is slim. If I lived in California, I would buy any car from them and encourage anyone that is able to do so. Unfortunately this review comes way too late and only because my moms experience with Honolulu Buick GMC is anything but what they offer at Sunset Auto Center. If you plan on bringing your Buick or GMC or Cadillac to Honolulu, do not take to Honolulu location. As I don't want this review to be anything else but complete positive for Trish and her team, if you are looking for true genuine experience with the second largest purchase of your life, trust Trish and her team! Worth the extra travel if needed. If only I could fly my mom's car there whenever I needed. Thank you Trish for making my mom the happiest retired RN and making her dream car a reality.
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March 2021 by Luis Gonzalez
Would not recommend was very dissapointed. I traveled 3 hours because I was interested in a car. I talked to 2 Salesman Juan and Jose on sunday but was told nothing could be done because banks werent processing applications. I extended my stay and left them my contact information. They never reached out after that. I called about 3 times and was sent to voicemail. When I finally was able to get a hold of somebody I was informed that the car was sold to someone with a cash offer. Their excuse was that they thought that I wasn’t interested because I didn’t leave a deposit at no time I was told to leave a deposit I just left my contact information. Not even as courtesy did I receive a call.
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March 2021 by Patti R.
Buyer and Sellers beware. More to come in a bit, but everyone needs to understand one fact. The 3 hour job i was quoted took 6 and the inspection staff was not at the RV often. The crew was not helpful or kind and the whole experience was a real bummer. Especially when you're spending your money on a needed service. When the service lead refused to allow the inspector to look under the front steering wheel dash, which takes a couple minutes to see if the main light fuse was blown so the RV can be safe on the road, I became more concerned. Others bringing their business that may not be receiving the services necessary for safety. Very surprising. I offered to pay extra even though they were hired to inspect these aspects. I was never informed by anyone including service manager as to what the multi point inspection is. Nothing in writing & you get a sheet with recommendations at the end. I was given a brief description by customer service scheduler, and Jorge couldn't be bothered to inform me of the process or action being taken for the day. Very disappointed in this business. If you're just going to get a basic oil change, no big deal. Anything of any cost, require the amount of time & get quote. Why do you want to pay for six labor hours when 3 total are spent.? Buyer BEWARE. This scenario is being brought to several agencies that may have an interest. Injustice like this needs to stop. We work hard for our money and deserve to be treated with respect. Who likes waiting a half an hour to speak with the service lead, to be turned away as he turned to assist another customer that had just arrived in an RV! They were served for an additional 10 minutes while i stood and waited while the service manager and staff were drinking coffee in the phone reservation office. Complaints are now filed with several agencies and reporting on these extremely dangerous safety concerns and unethical business practices are uncalled for. Buyer Beware
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January 2021 by Jason P.
well you did it again sunset auto chevrolet dealership.. i cant thank you guys enough over there. the service department did an excellent job. they treated me right.. like always.. i appreciate you all..
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November 2020 by Jerry B.
What a great experience I had at Sunset Chevrolet in Lompoc, CA. Our salesman, Trevor Wagonseller knows how to think out of the box to provide the best customer service. I had been trying to purchase a 2021 Z71 Tahoe for several weeks. I built my Tahoe through Chevy.com online and began watching for a model matching my build specs 100%. While I found several in Orange County where I live, I couldn't get anyone at the local lots to return my calls, nor emails, nor texts. It was incredible.....I wanted to buy a car.....have the cash.....and no one would call me back. When I finally did get in touch with a salesperson, they told me they weren't willing to transfer the car so that I could purchase it. Therefore, I started searching on my own. I quickly found one matching my specs in Lompoc, CA. 180 miles north of my home. I called Sunset Chevrolet and spoke to Trevor Wagonseller. Trevor was polite and professional....not pushy either. I told him my predicament in Orange County....and that I would like to purchase the Tahoe from Sunset Chevrolet in Lompoc. As it would be a three hour drive, my wife and I decided that we didn't want to drive up in our car......given that we would have two cars to drive home. As there are no rental car drops in Lompoc, we decided to take the Amtrak Surfliner along the coast. This was a perfect option. However, when we arrived at Lompoc Surf Train Station.....it was in the middle of nowhere....7 miles out of town. As the cellular service coverage was sketchy....I called our hotel....but they wouldn't come get us. So I called Trevor and asked him if he would pick us up. He did not even hesitate and was there to pick my wife and I up within 15 minutes. I found out from his manager the next day that he was off work when I called him....and he still came to get us. That is going above and beyond in my opinion. My wife thanked him for rescuing us from a 10 mile walk in the dark. Trevor dropped us at our hotel.....and told us that he would meet us at the dealership at 9:30 AM the next morning. When we arrived, the Tahoe was in front....fully detailed from the day before. We couldn't have been happier. I had provided all of our information in advance of our trip and Trevor and his team worked to have the paperwork ready in advance so that we weren't at the dealership all day. Also....another wrinkle......I wanted to pay for the car in cash. However, I brought the cash on a debit card for safety....and this type of transaction was above Sunset's maximum limit. Not wanting to go home empty handed.......and not having a car to drive home, Trevor and I worked together to find a solution to complete the successful transaction. Voila'. I like people who think on their feet and don't accept failure. That describes my experience with Trevor. Needless to say. We are very happy with our new Tahoe and our experience at Sunset Chevrolet in Lompoc. I certainly recognize there are other people on the team at Sunset Chevrolet that made our experience a tremendous success....and they deserve credit here as well. We feel very fortunate that we were able to work with Trevor. His integrity, professionalism, kindness and perseverance are a reflection of the team and atmosphere at Sunset Chevrolet. Thank you again Trevor Wagonseller! The Burke Family Dana Point, CA.
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July 2020 by Brittany Slobodzian
Never called us back on if we were approved for a vehicle or not, even after they said they would. Even if we weren’t approved, the least the could have done was called to tell us so. Pretty crappy customer service.
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July 2020 by Emily Z.
Super helpful honest and they worked super quick to get my paperwork done and get me out of there with my new car as fast as possible so I could make my next appointment. Once I told them I was coming to see the car they held the key for me so no one else would buy it first before I got there. I drove an hour to buy there and would easily do it again to avoid the sleezy car dealers I ran into at the Slo Nissan dealership. These guys were amazing. They filled my car with gas and washed it for me before I left, and I get a free oil change there as well. I hope I get to buy cars here again in the future.
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June 2020 by Derrick P.
Worst service ever!$300 service ended up being $2000I took my truck in for regular maintenance on a Saturday, a fuel filter and coolant change about $300. I drop it off at 8:30 they say it should be an hour or two. I have a buddy of mine take me down at 12 thinking they forgot to call. The hood was up and nobody working on it so we call an hour later. They say we did the fuel filter drove it to the wash rack and it was idling and died. I asked for a loaner they said no we can't give you one because of insurance. I call on Monday morning looking for an update and the service guy george said exactly "I don't know I don't have any answers for you. Later they finally found it was a "fuel injection control module" the part is about $1400 and then plus the labor. They didn't want to take blame for anything. I find it super shady that a great running truck that's never giving me any problems goes in for a fuel service and then something on the fuel system breaks. ( my belief they messed it up and didn't want to take blame). So I spoke to the service manager (Barbie or Barbara)who I had called and she said she would call back but it was George that actually called. I went down to chevy and She pretty much said it's going to be $1827 and that was with a $300 discount on labor I believe. I had to take the deal because I didn't want them to do anything else shady to my truck.I got my truck back and it still said low coolant so I thought maybe it was a sensor got home checked the coolant it didn't look new so I added some coolant and no more low coolant light! Looks like they didn't change my coolant or if they did they obviously didn't put enough. Still debating on if I should take to court or not and definitely file something with BBB1. I feel as they messed up my truck as the part can't get wet it has a sticker on it saying don't jet wash and the truck stoped working when they was washing out the engine bay according to them.2. Worst service customer and labor3. I don't even think they did my coolant change but I didn't want to deal with them any more.
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May 2020 by Calvin P.
Super satisfied with the experience of buying a vehicle here got myself a great deal and they have an amazing payment plan with the best warranty strongly recommend getting it for peace in mind. Thanks Trevor for being professional and working with my budget if you need a vehicle he is the man to go to can't wait for my next vehicle most definitely coming here!
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February 2020 by Ruth P.
My granddaughter took her car in. They told her she needed a new motor. So we agreed to a new one not refurbished. They did the work. I paid the 9000 plus bill. She drives for a few days then there is a oil leak. The forgot a seal. So was in for another round of service. We pick the car up they drive for a while. Then it starts making strange noise. So we take it back in. Needs a new motor the motor company has agreed to replace under warranty. Mind you the first replaced one only was 80 days old and had 4700 miles on it. So they will replace the motor that was not a Chevy motor we find out. We were never told that. But they want us to pay for the labor. 2000.00. Talks to owner he sounded sympathetic to begin with. But I think he was just paying lip service. Long story short DO NOT USE SERVICE THERE. Drive the extra 20-30 and use RIO VISTA. Won't stand by there work.
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November 2019 by Aidee M.
Today my husband and I decided to walk around the lot and look for a new addition. Trish really helped us out and took the time to show me all the details of the car. And Jose in the finance department really made us feel at ease. They didn't rush us even when it was starting to get to be after hours. It was a really easy going experience and I didn't feel pressured.Overall we are super happy with our new car and I would definitely buy another car there in the future.