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December 2023 by Aly B.
LOVE the nursery section here! Great selection of plants that are easily accessible with parking close to the exit
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September 2023 by Loren L.
Juan is super duper amazing! He's always so friendly and knowledgeable about doing home repairs. If he doesn't know the answer he goes to an expert to find out for you!!Look for Juan when you go to Home Depot.Kevin is also super duper amazing!!! He even learned Spanish to help Spanish preferred customers!
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August 2023 by Angelina H.
Everyone was so nice when I was trying to find the right light while my husband was out of town I was so confused they were just so amazing but I have to say one coworker was really disrespectful and rude I'm pretty sure her name is georgette!
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July 2023 by Emma P.
Me and my boyfriend went in yesterday to get a mini fridge and it wasn't that small it was about half the size of a normal fridge. It was on the second shelf and my boyfriend was hesitant to take it down. I see someone in a orange vest in the corner of my eye just watching us but I didn't look thinking she would come over and customer service us since I was in the middle of reading the info about the fridge on the second shelf. She watched us for a while before my boyfriend saw her and asked her if we could get us some help getting the fridge down. She was middle aged with long brown braids she goes that's usually what the carts are for and looks at me and stated cracking tf up. I was uncomfortable so tried to laugh it off, but I've worked retail and there are a lot of ways she could have answered that would have been helpful. Instead, my boyfriend proceeded to pick this thing up, glad he didn't drop it on himself.. while she yells at us from across the store to follow her and pointing to random carts for us while we are walking to the registers, I yell thanks but he's got it. It was really just a rude attitude to have when we just needed help getting the thing down. Must be some sort of agest thing since we are in our 20s. But still what if an old man asked her the same question and she acted that way. Such entitlement then tried to back track her joke. Very frustrating.
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April 2023 by G K.
Don't expect to find help from any associates because they are rarely seen and when they are, they are not knowledgeable about much of anything. This has been an issue since before Covid. Short staff, no help for customers and young kids working the front with attitudes. I get in and get out. Just today I needed help in lumber and walked to the front to ask for assistance. "OH, ill call someone they will be right with you." I proceeded to wait 15 min and even though 6 employees saw me standing waiting for help, all didn't know how to cut wood and proceeded to keep walking. So I called the Home Depot and spoke with some one again about some help in lumber, "we are short staff today and there's no one in lumber but let me call my manager" *CLICK* I then proceeded to wait another 10 min for this Manager but yet again.... no one came. So I went to where they keep Circular Saws, picked one up and check myself out. Like I said, just get in and get out. Your on your own here.
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November 2022 by Maria Hunt
There were some fantastic clerks who helped me load and find things, but the cashier was zero help when I couldn't find my QR code on my app. She didn't even try to help me just said "the QR code is in your app" which I knew, but couldn't locate. I did thank ROBIN for her "help", which was ZERO...
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September 2022 by Jhenna S.
I'm in the process of a custom closet renovation and I am NOT happy. The designer who came out first didn't give us all the information, didn't have us select finishes (didn't even tell us about options), incorrectly measured, and added materials that weren't necessary. Then the second person out was the fabrication rep who did more specific measurements and went over our order. This revaled all the things that the first guy missed or messed up on. Then you have to wait for MANY MONTHS...and I'm still waiting. The closets were supposed to be installed by the end of August at the latest....but apparently that was just another misinformation. Now, when I call to check on the order, which is already fully paid for and has been out of my bank account since I signed the contracts 5 months ago, I get put on hold, disconnected, rerouted to a different person who doesn't answer the phone, or just told that it's not done yet. Like that is news??? For a place that charged me over $6,000 for this job, I expect MUCH better service. I expect communication. I expect someone to finish the job.
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April 2022 by Dana Lutton
I've rented a bunch of trucks from here. Great customer service, the app makes it really easy to reserve and pay. Newer better trucks than uhaul(more horsepower/better fuel economy), and if you're only renting the truck for a short time or if you're going a long distance it's much more cost effective than uhaul.
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September 2021 by Melanie C.
Possibly the worst order experience ever. Ordered shower walls in June. Expected date came, called store. That's when I was informed that they were discontinued and had never been ordered even though I paid for them. I ordered new ones. New expected delivery date is now two weeks overdue and the store tells me they probably arrived on Friday but nobody checks it until Monday. It's mid day Monday and they tell me maybe Tuesday, because actually they won't check until Monday night. I've waited over three months for shower walls that I paid for. What's worse is that I always have to be the one to reach out and point out that something isn't right. They didn't even notice when my original order had been discontinued and not ordered. Not once have they been proactive in making this right.
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July 2021 by Ana S Salas
Buy a refrigerator a year ago and paid for insurance. Now the said they don’t have technicians in this area and I have to wait for who knows how long to get my refrigerator fixed. Don’t waste your money on insurance that is not doing anything for you. Also the Home Depot store is not helping me any ways.
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June 2021 by Stacey D.
HORRIBLE customer service. To the lady in her 30's around 5'7 with black hair you are rude and lazy AF. I went up to a group of 3 ladies and a gentleman just standing there talking just past the customer service and before the paint section. I was looked at and not one of them said anything to me or asked if I needed help. Finally I asked for help and the lady above just pointed and said it should be over there if you just go look. Wow really. I had to beg her to come help me. She said oh this should work and walked off. I get home and nope doesn't fit at all. This happened today 06.27.2021 around 12 ish.
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April 2021 by Victoria Law
Brad was excellent. Explained how the tiller worked in detail. Friendly & professional.
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March 2021 by Stuary P.
I bought a frigidaire range 5 months ago haven`t even paid it off the oven stopped working. Called the store to let them know what had happened chris the appliance supervisor gave me a # to call which is always overwhelmed with calls and won`t let you leave a your # for a call back. Then i was told this was all they could do for me. when i called they have a prompt question saying is it at your property say no and act like a home depot employee then they pick up right away. next day went in person to lompoc store chris the appliance supervisor pushed me into cabinets and said he was busy with a customer. moments later the store manager bruce showed up what a piece of work he was he argued with me and then commented well i can sell you another range unbelievable the worst customer sevice i have received in 57 years!! i guess home depot is desperate for good Management and supervisors that is the only conclusion i can come too. Horrible it`s ok lowes has better prices. little things that i know don`t require a warranty i will still shop for only because i live in lompoc.
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March 2021 by K B.
I live only a few blocks from this store so it's convenient for me to shop here but...wow, customer service is NOT the norm at this store and that is apparently accepted by management. There has never been a visit to this store (and I go there a lot) where there wasn't several small groups of employees standing together talking (sometimes about the crappy scheduling by their supervisor or just two days ago two girls up front doing embarrassing impressions of an ill liked co-worker) and not once have any of them asked why I kept circling the area they were standing. (frustratingly searching for an item). If you interrupt their chat by asking for help you get the snotty response. I have had some really nice register employees in the garden area, But sadly they're few.
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January 2021 by Tom L.
Worst home depot/big box store i've ever dealt with. Bought a counter with an estimate of 4 weeks. 4 weeks into it they couldn't find the material. 2 weeks later they found the material but had to ship it in.. 2 weeks after that they gave me an appointment for install. never showed, didn't answer my calls or emails. I actually pulled my phone records to see how many times I had to call them - I called 73 times over the course of 2 weeks to get my next appointment. 2 weeks later I get another appointment, no show again but they called and said they were "still working on it". At 12 weeks I called corporate for resolution. Corporate initiated a three way call with the manager. The manager ("Howard") cursed us out and hung up on us. They offered a discount if I purchased another counter with them!? I received a full refund later the same day, but now i'm stuck with no counter. Terrible customer service, takes no responsibility for their actions and blames their subcontractors/suppliers. Will never go to any home depot ever again. "andrea" in the customer resolution department lied several times, was rude and very unprofessional. "Monica" seemed like she cared but was too busy to actually get anything done. walking through the store, it looks terrible. I've bought tools that were obviously returned items. Their stock is terrible. Their isles have debri and trash all over. How is this place still open? The santa maria home depot is totally different. I told them the story of what I had to deal with, all they did was smirk and say "ya, we get that alot from that store". learn from my mistake, don't go to the lompoc home depot.