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March 2024 by Laura B.
I have never written a review I'm my life but I'm this case If I could leave a 0 star I would! The manager of this place Gregory M. Is the rudest person I have ever meet. Not only is he the worst manager a store can have but as a franchise store customer service should be the best. He was rude and dismisses. I went in with 8 boxes to ship they would have made over $2000 with me and he lost my business. I will never go to this store again! Stay away from this ups visit The Box Shop where the owner is the nicest man ever and willing to help me as soon as I walked in no questions asked. Take my advice and do not visit this UPS store. Take your money else where.
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January 2024 by Rojelio Cordero jr
The Lady was very rude and disrespectful.
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January 2024 by Lisa Butz
The staff are friendly, knowledgeable, and fast. Great customer service, even at their busiest.
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December 2023 by Sam Razo
I've only ever had good experiences here. Very quickly, I'm usually in and out. The staff is kind, knowledgeable, and attentive. Highly recommend.
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November 2023 by Nira Brown
Charged me $1 per page printing didn’t tell me until after. I pay 10 cents per page in San Diego. Ended up paying $100 dollars!!! Ridiculous!!!
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October 2023 by Kurt Sadowski
I had a problem with a lost phone and they reached out to corporate to help me after I left the store in a huff, and frustration. They care about the customer. I'm glad I called to apologize.
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September 2023 by william b.
So I went in to the store Thursday. Tyrone assisted me once I was in there, I requested to use the scale briefly to make sure my packages were in order in terms of weight. Then I got directed to another fella (taller Caucasian man) who wasn't treating me the same way. Stated that I needed to get my own scales if I was planning on doing this " " and that he could charge me if I wanted him to for using his scales and holding up the other customers. I had over night labels and just got my packages on the third business day. My packages appear to be in not the best shape over everything like someone went through my packages and or launched them around. Was going to make a review soon as I left the store but I felt bad for buddy, but just now getting these in there current condition made me hop back on.
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July 2023 by Salene C.
For the past year I have been bringing my ship out orders here at least once a week. I have to say it has been nothing but a very easy and pleasant experience. I am always in an out less than 2 minutes and the staff is really nice. I especially want to give a good review for the young man named Tyrone. He is always in great spirits and works very fast and efficiently. It's hard to find great customer service and this guy just gives it. Awesome job you guys!
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June 2023 by Fuzzoro
I have a mail box here and conduct shipping. The staff is always very attentive to me as soon as I walk in the door. My packages are safe and the service is great.
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May 2023 by Peggy McLellan
Always friendly, helpful and fast. My go-to place!
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May 2023 by Richard Scredon
Not open at 8 am like the website states.
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March 2023 by Martha M.
Staff are friendly and helpful. This store I offers faxing, coping, and several mail options. There is rarely a line and offers Saturday service.
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March 2023 by Sonia
Walked in, store was completely empty. But the gentleman came out the back and told me to hang on before even saying hello, so he could answer the phone that was ringing. He spoke in front of me on the phone & it was a personal phone call that lasted about 2 minutes, as I just stood there.I printed out 4 pages here, that had very minimal words on it and it was $5. I was appalled. Library costs 10 cents a page, but it wasn’t open yet that day, which is why I decided to try this place.
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February 2023 by Paige H.
Even though it is the only UPS store in Lompoc, I personally think it's one of the best UPS stores around. Mainly because I have never had to wait in line, especially around lunch time when the line in other UPS stores, like the one in Santa Maria, have a line out the door. I mostly use this store for Amazon returns, and it usually takes all of 10 seconds to complete my return. The staff is always super friendly and helpful. I've only ever had one issue with a return, and they made sure to get it fixed in a timely manner. They have mailboxes for rent, a copy machine, holiday cards for purchase, notary and many other services available at a cost.
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February 2023 by Sarah L.
Even though this is the only UPS store in town, I would willingly choose this location for services. The people working here are all knowledgeable about the services this store provides. There's hardly ever lines, even at lunch hour. The few times I've experienced a couple people in front of me, the line moved so quick there couldn't be any complaints. I had an issue with an outgoing package but had it resolved within minutes. Friendly service provided every time, I highly recommend this UPS store for anyone's go-to!
