-
July 2023 by Danielle White
Great management clean facility very safe reasonable prices
-
July 2023 by Danielle White-Rayos
Great management clean facility very safe reasonable prices
-
June 2023 by Cielo Roth
Have been storing our stuff here for years. Clean, easy access. Staff is not overly friendly but they help when needed which is all I can ask for. I don’t love that the pricing keeps increasing. I definitely am planning on downsizing our unit because of this but will still stay here.
-
April 2023 by Hannah V.
I had an absolutely great experience with AAA Quality Storage. The space is impeccably clean. I felt my items were totally safe. The staff on sight is top notch. Shout out Brenda and Tony, as well as the whole front desk and security staff. They were always friendly and accommodating. I will definitely be returning to them for any storage needs that I may have in the future. Thanks again!
-
March 2023 by Vicha L
This storage is very clean! I appreciate the customer service given by the receptionist and the gentleman that showed us the units. The process was very smooth I recommend doing a walk-in better than online.
-
January 2023 by Michelle Tek
I'm so happy with the cleanliness and customer service here! Brenda in the office and Tony were so helpful! We had a little bit of water leak into our unit, which has never happened before in the 2+ years we've had the same unit. Tony was quick to clean it up. He checked around to make sure he got everything and asked us to check and make sure none of our property was damaged (it wasn't, thankfully). I wanted to switch units, just in case. Brenda made sure we got the best bang for our buck size-wise, that we got a unit close to our old one so we didn't have to move too far, and really just made sure we had anything and everything we needed to make it as easy as possible for us. Outstanding customer service! Also, this is the cleanest storage facilities I've ever been to! No trash, no bugs, and no funky smell. IYKYK. Highly recommend!
-
October 2022 by J. Clay
I was in need of another storage space as an alternative to Extra Space Storage whom I have been with for many years. I remember when this AAA facility was built years back but it wasn’t until recently that I made the switch, and soooo glad I did! Brenda Chavez is the Manager and hooked up a great deal for me with great service. The units are modern and climate-controlled (unlike my old unit at Extra Space) and there are better access points for entry and parking. AAA Quality Storage Long Beach and Miss Brenda are top notch!
-
October 2022 by Taryn T.
I've rented a unit here for a year. At the time, the place was nice and clean but did not allow you to use bathroom. So I couldn't even clean my hands after putting stuff in or out. I had a few interactions with the staffs at the front desk and they were nice and always willing to answer some questions. However, there was an African-American guy who always drove in a white Mercedes, worked with the staffs but did not wear a uniform, that was rude to me. He once interrupted my short question to the staff about returning the lock-key just because I asked him once and seems like he did not want me to ask anyone else. I didn't talk back because I think he's rude and nonsense. The staff also ignored him while continuing to answer my question. I do not know if he works there regularly, is the owner, or a partner. He should not talk like that to a customer. If he can't interact with people nicely then just stay in the back office or just don't work at all.
-
May 2022 by Beth S.
Love this place. It is so pristine and well maintained. But honestly its the fabulous manager Tina and her lovely assistant Carolyn. They run a tight ship. Always helpful, cheerful and great customer service. I feel very secure with my things in storage there. Very accommodating and kind. Thanks so much!
-
December 2021 by Jenna Jones
I used to like this place for my mom since she lives at a senior living home near by, but as of late customer service is horrible now. In my opinion I’ve never seen a "Maintenance" person dress like a gangster and smoke cigarettes outside of the building. Unprofessional in so many ways. Very annoying when I come with my 7 yr old daughter. The young lady who was working here not so long ago was very attentive. She seemed to always on top of the customers concerns and making sure to keep on eye on the building. It feels different now that I haven't seen her. Now no one can seem to answer the phone, went to the office this morning & again, The office is always locked. There is pee in the stair ways and sliding doors are always open. People (anyone) can just walk in. What's the point of the security code? Bad management.
-
November 2021 by joe harrigan jr
Clean. Excellent facility with HVAC and good lighting. Good secure. Downside closes at 6 pm. Expensive monthly fee.
-
October 2021 by Reg M.
I have to say that this place is amazing and completely made my day when I was looking for a storage unit. Carol helped my partner & I find a unit to store our stuff, and she was not only friendly and informative; but she made the transaction fast and made us feel safe and comfortable knowing that this place has security protecting our stuff. Please give accolades to Carol and know that she is an exceptional attribute to your company and will keep the company in great standing with her wonderful and outgoing personality.
-
October 2021 by Sara Fairman
Writing this review as a business Tenant who's rented here for over 2 years. We are now leaving to go somewhere more SECURE. The manager plots to steal items from people if they are left behind. So make sure you do not leave NOT 1 crumb behind! She likes to wait and see if they ask for the item and if they don't there's her big chance! She won't call you right away and likes to think the tenant maybe forgot about the items. Since I've rented here There's been units on the first floor that have been robbed many times for people leaving doors wide open & stories I hear from other tenants are not great at all. Very risky thinking your items are secure with a code people can easily guess. Every time a partner of my firm come to the storage to pick up items we need for the office the doors are always wide open!!! I'm sure all these people do is judge and talks about every single person who walks into the office. They have nothing else to do. The customer service is outrageously fake it's ridiculous. You can never get a hold of the office to make a payment. All the employees just look so unprofessional. No dress code, no morals or respect. Just know once you leave the office a judgment will always be said about you! This makes me really sad of how horrible management is. There are NO RESTROOMS!!!! These people have no lives & instead of watching the cameras to make sure our items are safe they just watch the camera's to judge other people. It happened in front of my own face once while I was over hearing the conversation just simply grabbing a dolly!!!! When I left I felt disgusted. I left with me being sure this wasn't a professional business. It's sad because this business looks as if it ran off of friendship instead of professionalism & doing the right thing! Me, my partner and my business will definitely be going else where! Check other storage locations else where, If you care about your items do not bring them here!!!!
-
October 2021 by Debbie F.
¡¡¡¡¡WARNING!!! I was going to rent a storage unit from this so called business but their employee Brenda needs some customer service classes, she has no respect for personal property and doesn't have any manners. The owner is also a joke of a human being, he also thinks is appropriate for their employee to steal from his PAYING customers. I don't understand why an employee or anyone for that matter think is OK to steal a tenant's personal items. It is so disappointing that one's own items can even be safe in a storage facility that you pay for monthly. If anyone is interested in renting a unit from this place I would advice you to look for a different business with better morals. Somewhere where the owner is not a SHADY J*******
-
October 2021 by Miguel E.
Wow, this Storage Facility is been Run By A Some Very Bad management and staff, manager stole Shoe's from outside my Unit, knowing damn Well, whose shoes they Belonged too, instead of her calling me, she decided to keep them without me knowing, she got caught on Camara grabbing them and keeping them, even in the Camara footage you can see her training some,, she said Damn Miguel Left his Shoe's here, ima do the right thing and let him know but then she double thought that and said "**** HIM, IMA BEEP THEM, one for my daughter one for me, That's what he gets for not selling me Shoe" I called corporate, talk to Ben, told him the situation, he insisted that she couldn't have done that, but Camaras say different, Ben said he knows her for many years and a personal friend, so instead of him looking into the situation decided to give me a 30 Day eviction, when I am the one that was violated, I've been there for 5 Years NEVER LATE on my lease, 3 unints $700 month also have recommended friends to get a unit, witch they have. If you are thinking of getting a unit here, DON'T BAD PEOPLE RUNNING THIS PLACE