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March 2024 by Edgar V.
Went to this brunch and was helped by Derek knight. He was very rude and not helpful at all. When I asked for a manager he said that there was no manager on site and started arguing with me at this point he also threatened me. This was an-unpleasant experience and horrible customer service. I pay so much money each for my vehicle each month to be treated this way.
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February 2024 by Jennifer Engstrom
Would not let anyone into the lobby until 9:01am even though we were in a torrential downpour & getting soaked. Also, refusing payment by credit card ~ cash or check only. Ridiculous. Will be canceling my membership. Their customer service used to be great, but it has gone downhill.
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January 2024 by Astrid A.
Worst service, I asked for a Spanish speaker representative and they said they only had one person, the representative who attended to me was so rude and had the worst attitude. My husband talked over two weeks with two different representatives due to a wrongful calculation on aaa behalf and their attitude was that the system could not be changed to the right amount, they couldn't give a logical explanation about what happens and never tried to fix the issue. They will always lookout for the company interest not the customer. We had to escalate this to one manager, the representatives never provided a decent solution, they suggested we should wait 90 days to have an answer even when we only had two more installments left on our policy. After All this and having no explanation, we decided we're better going to another insurance compan.
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January 2024 by Alex Cristerna
Do not go here
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January 2024 by Amir S
Unfortunately, don’t have right information about DMV policies.
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January 2024 by Jerry Tarango
12-18-24 8:10 pm. I have waited for 1 hour and 25 minutes for a jump start from Finish Line Tow. They have still have not arrived. I would give a zero rating, but it is not selectable. This level of service is not acceptable for AAA. And AAA has not found another provider to jump start my car. Totally unacceptable. Update, it is now 9:19 pm. First, the tow was for 9:23 pm, now the ETA is 10:36 pm.
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December 2023 by Deric C.
Drivers put others at risk intentionally. Rude to drivers on the road. AAA use to be a company with class but now they are like the rip off mechanics that you hear about. Aaa truck intentionally parking his vehicle to cause near accidents.
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December 2023 by Stephanie S
Customer service was great and it’s way less stress to go here for car registration or any of the other DMV stuff that I hate to do because the DMV is so chaotic ha
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December 2023 by Tona G.
The staff is friendly and efficient. I was in & out in no time. Def recommend this location. Parking is easy and very little wait time.
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November 2023 by Johnathan Yi
Was a bit hesitant about coming here to get a international driver's permit based on the most recent reviews, however I decided to take the plunge anyways. Overall, it was a great and smooth experience as I was checked in by the front desk reception, told to wait for about 15-20 mins, and was helped with getting that permit.I was out of there in less than hour, which was super duper awesome! I did come here somewhat earlier in the day at around 10am so not sure if that played a part in it, but still super satisfied with the hassle free customer service for the service that I needed.
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November 2023 by Tess Padilla
Quality of customer service has gone really down. People sound rude and disgruntled on the phone like they're force to be there. What ever happened to quality of customer service? I guess they're hiring younger folks now who feel entitled and lack empathy and training for the classic customer service we use to get. AAA has the audacity to give out diamond ratings when they probably should evaluate their own employees and customer service satisfaction.
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November 2023 by Jorge Cepeda
AAA Driving School was a pleasant experience and very helpful in the process of educating and guiding my studentGreat access, and times made it easy to complete as well as the knowledgeable instructors which were always, prompt courteous and helpfulWould use again if needed, this was my second child using the driving school program and the on-line classes were also helpful on providing the necessary guidance knowledge and info to obtain DMV permit
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October 2023 by matt a
Been 2 months trying to resolve an issue with their tow provider damaging my car. (Caught on video) Andrea Black has completely ignored numerous calls and emails. Her mailbox is almost always full. However, if you do leave a message she isn't going to respond. Furthermore, whenever attempting to contact a customer relations manager I am met with absolutely zero response from anyone on the triple AAA team. This is absolutely horrendous customer service. Looks like I'll have to come in person to rectify a problem that should of been rectified 2 months ago!
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October 2023 by Ivory Mccullouch
Great customer service and very helpful and a most to use when needing driving school for teens
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September 2023 by Lizbeth Avila
Mu father went to go make a change in his policy , they had him sot and wait for 2 hours and when he finally asked when he would be helped they gave him a card and call . So unprofessional . Never recommending this place
