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February 2024 by George
These guys are amazing. They screened my large screen door while I waited.You won't get the kind of personal attention at any other hardware store, that I know of.
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January 2024 by Sara H.
Went in to look for a specific part, and Glenn helped me out, his customer service and knowledge were superb and I can't express enough how nice he was. Thank you Glenn! Staff here has always been great! Love coming here!
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January 2024 by Educational Staff Behaviour Staff
Great knowledgeable staff, they have everything you will ever need
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January 2024 by Milly Cohen
I went to this location today 1/9/24 at 11:49am and had a horrible customer service experience. I went in to get a car key made. Glen was the person who was called to help me, seemed he didn’t know how to use the computer to search for the car keyshell needed for my car then he just told me there’s nothing on stock and the person who was in charge of the key department wasn’t there until later on. I said I was coming from far away and I didn’t want to drive back and forth so I suggested if I could just place an order and comeback in another time . He replied that it needed to be prepaid I said ok it’s fine then he said that he didn’t know how much they key shell costed. So at the at point I requested to speak to the manager “ I am the manager “ he said. I told him his customer service was the worse and he needed to be more aware of customers needs, he laughed and said whatever.I am a manager myself at a retail place and know for fact how important is to provide with a great customer service.I left and he said have a good day and laughed more.I called later on to speak to the owner but I was told he wasn’t there, then I spoke to the person in charge of key department and told me they had the key shell on stock and I didn’t have to prepaid to order more key shell if not on stock.I am very disappointed in how this manager provided me with the worse customer service ever and the lack of knowledge.
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January 2024 by noemi_ ay
My boyfriend and I ordered food from next door and decided to walk around the store meanwhile they prepared our food. We werent looking for something specific , Lots alot of cool stuff to look at but the staff made us feel unwelcomefd and uncomfortable. They kept looking at at us from both sides of the isle literally standing there waiting on us to walk the isle. They even made it known by communicating throught their radios . We got super uncomfortable to the point my bf asked if we looked that suspicious and they did not say anything . Dont recommend to shopping here . Very dissapointed.
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January 2024 by Lin P.
This is a review for website, not a particular store. I ordered some Java Logs yesterday from the site, to be picked up today at my local store. I bought them from Ace because estimated pickup is today, which is when I need them for a party. I now find this is completely untrue and deceiving. The gal at the actual store said they will not get these until sometime next week.The site should not list next day pickup when that is incorrect and not achievable. It is deceiving and not good customer service. I would have simply bought them elsewhere if I was given accurate information. Have your webmaster change this erroneous practice on the site, so as to stop misleading people's expectations. We don't always get what we want - just state the realistic delivery time, and that's it.
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December 2023 by Dave D.
I have been meaning to write a review of this business for quite some time, but am remembering my visit last week. This store is the best- way better than the "orange" and "blue" stores. Ace Hardware always has helpful, knowledgeable employees throughout the store. They seem to always know where in the store an item is located, and always offer helpful advice and tips for getting the best results. Last week I was working on replacing a faucet and that I had picked the correct adapter to get the job done, but the helpful employee steered me to the actual correct adapter, saving me a return trip. Anyway, I recommend Ace Hardware for great parts and service.
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December 2023 by william fitzpatrick
Old school store hoping busy today
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December 2023 by Alana Prentice
Can this Ace explain the cash versus card policy for payment? Tried to buy a $50 gift card and was told you only take cash payments over $25. That makes absolutely no sense as a large amount of items in there cost over that and most people don't carry that in cash. Was the cashier misinformed or is this an actual policy. If it's policy there should be signage. As my husband said not going to get cash and come back, we went somewhere else
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November 2023 by A. Vent
This Ace is better than the other Ace I've shopped at. It is very packed but it has everything that a corporate type hardware store. The staff is friendly and helped me with what I needed for my project. They also have things that one would not find at the larger corporate type hardware! They even have things that one can normally only find at an online merchant! The prices are comparable to the larger corporate hardware store. Shop here instead amd support your local business. I was pleasantly surprised!
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November 2023 by Matthew Cosores
Staff were really nice constantly asking if I need any help and what I'm looking for to get me into the right area for what I'm looking for. Staff was knowledgeable and if they didn't know they would find someone immediately that did. They helped me pick out some electrical equipment for a project I have and cut a key quickly that worked the first time. They even let me test the key before purchasing it and willing to make modifications if needed.
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November 2023 by James McIntyre
I absolutely love Ace hardware; I've been going there since before they were in this location probably 40 or more years ago. They are small in size but have what you need in the way of everything but the really big stuff at the big box stores without going on a marathon walkabout. Their helpful staff shames the big box stores anytime. The staff has been there for years and is very knowledgeable for recommendations on products, something the big box stores are often lacking, if you can find a staff person! I can get in and out in 10 or 15 minutes, sometimes less, whereas The Big box store would take 45 minutes or more to do the same thing. Plus, I like to support the smaller local stores where the money tends to stay in the community rather than being sent to the other side of the country.
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November 2023 by Mitchell Butterfield
My favorite place to shop for hardware and DIY projects, rarely do they not have what I'm looking for
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November 2023 by David B.
I love this place. They have all the home stuff that no one has. For example, tonight I needed a 1/2 inch grade 8 nylon lock nut. i went to O'Reilly auto parts then home depot then lowes. ACE HAD IT!! I should have gone there first, but they are much further away. I only went there for the nut but I had to cruise the isles to see all the stuff they have. Amazing
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October 2023 by Jim Darrell
We love our local Ace Hardware store. They always have what I'm looking for and we're always greeted with a friendly smile!
