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November 2023 by Maria C.
I was in there yesterday to get my tires rotated and fix my tire there. Being a woman I felt like they were gonna up-charge me for being a woman and try the scare tactics but no the gentleman with the ponytail help me. Great customer service. Asked for the service I requested and was done correctly. I felt sorry yesterday because some guy came in with an attitude and the guy with the ponytail was being super nice and friendly with him to him and when I was being talking to him the man immediately interrupted our conversation and with most soft and helpful voice the sales guy said "ill take care of you as soon as I'm done with her I'll be more and happy to take care of you" he was driving a sports car like a charger or something but regardless of that I'll definitely will be coming back for my tires Ps they offer free tire rotation and nail repairs no matter where you bought your tires highly recommend to friends and family
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November 2023 by Reggie W.
Jordan set me up with an appointment to pull a screw out of my tire and patch it. Jordan was great and the customer service was excellent not to mention that they didn't charge me to fix my tire. I will be recommending this business to all my friends and family as well as anyone else that wants to experience exceptional customer care and customer service.
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November 2023 by Andrew P.
Friendly and helpful staff. Jordan is great, helpful, and honest. Really appreciate the help and highly recommend this shop if you need wheels/tires in Long Beach.
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November 2023 by Melissa Merrill
Was able to get my tire replaced within 30 minutes of coming in with a screw in my tire. Marco, the manager, was amazing at explaining what I needed and why! Will definitely be back.
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November 2023 by Nam Horm
Service is very poor. The front desk guy is very tricky and told many lies to the customer. They removed all my car wheels and kept it for so long and went to do the other cars that came after me. That's so unfair. I waited 3 hours just to change the tiny stuffs that took 15mins to finish it. The prices are very expensive too. Very and very unsatisfied with the services and the front desk services. Really waste my time! Never go to this place again!!!
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October 2023 by E M
The employees of the Long Beach store at Willow / Lakewood are great! They try super hard to help their customers quickly and within their budget! Thank you Sergio, Carlos and Jordan — and also to great techs, Alejandro and Ramon. I would highly recommend them.
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October 2023 by Leslie Y.
Driving south on the 405 after a morning hike in the Hollywood Hills, the low tire pressure indicator flashed on. I've had my share of false alarms with the highly sensitive pressure monitoring system, so I didn't think much of it. I drove back to Long Beach and stopped by a gas station to manually check the tire pressure.To my surprise, the tire pressure on my left rear tire was less than 25 psi, while the other tires all scored above 35 psi. It took me less than a second to spot the culprit--a three-inch nail went straight through the side of my tire.I pumped as much air into my leaking tire as possible at the gas station, and called American Tire Depot. Someone answered the phone right away. He was able to give me three quotes based on my tire model over the phone, and within ten minutes, my car was parked and ready to be serviced at the Tire Depot.It wasn't too busy on this Sunday morning, and while I enjoyed my lunch at the newly opened Zankou Chicken, my car got a new shoe. It took less than 45 minutes for me to finish eating and the exact same amount of time to replace my tire. After a satisfying lunch (see my review of Zankou), my car was ready to roll.If you want a new tire at a reasonable price, excellent expeditious service, and great chicken, look no further than this American Tire Depot. A Starbucks is adjacent if that's your thing.
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October 2023 by John Panek
The cost was a bit more than was quoted me on the phone for a simple job but not terribly much, also I had to wait about an hour for the job to be done even though I had an appointment! Other than that they were courteous clean and did a good job!
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October 2023 by Grace J. Kim
I’ve been coming here since I moved to LB in 2019. Marco has been taking care of me, he’s always been straight with me so I find it hard to take my business elsewhere. I know he will always tell me what’s up and recommend what he truly feels is best for me and my car.I appreciate him and the team and look forward to coming back over the years. Thanks!
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October 2023 by enzo pace
This might be my new place for tires. My second time for flat repairs. 1st time they actually found and fixed a leak that America's tire in Torrance said they fixed but still leaked. Second time I needed a tire replaced, I was out within 45 minutes. I appreciate they rushed mine out
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October 2023 by Salvador R.
Marco was really cool and helped me out instantly, very chill place with great customer service.
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October 2023 by Alex B.
great service, employees were helpful and efficient. Would definitely recommend to anyone.
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October 2023 by Maggie L.
Didn't realize I was driving around with a flat tire. Happen to pull into an alley way that was right next to this place. It was late when I pulled up and they said they were closing so they wouldn't be able to look at it. I decided to check in the back of my mom's car to see if there was a spare. Marcos came out and saw I was trying to change the spare on my own and said not to worry about it and that he'd have a guy look into the tire for me. Marcos gave me the deal he could and changed out the tire for me so quickly. We were in and out in no time. I was ever so grateful for the help. Promised I would come back to have them work on my car and so here I am today for an oil change and tire rotation.They take walk-ins but it's better to call ahead and make an appointment. It's right next to some restaurants and a Starbucks so you can eat or get coffee while you're waiting. The establishment is very clean and the service has been top notch.
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September 2023 by Jeff Goodenbour
Good prices but don't bother making an appointment. Need to get a puncture fixed. Made an appointment, showed up today 15 min ahead of my scheduled time and when I confirmed when they'd get to it (not wanting to wait 2h with my kids in tow) I got the "eh it'll be a while, we have a couple tire changes ahead of you." People are decent but move at their own pace and without follow through to scheduled commitments. Customer service is not a high priority.Edited to note that this was my experience when getting new tires as well. 2:30 appt led to my car getting on the lift no less than 45 min later.
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August 2023 by Greg Weber
What’s better than finding out that you don’t need a new tire because they found a nail and could fix it easily? I’ll tell you: finding out that they did this… at no charge. Now that’s some good friendly professional service! Thanks Jordan, and Team ?
