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September 2023 by Leticia Maya
Always seems to be closed during "open" hours.
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September 2023 by Lisa Ramos
Closed my account without telling me
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July 2023 by Humble
In line on a Thursday afternoon for over 15 minutes. Been depositing my bank of the west payroll checks at bank of the west for over 10 years. Come to find out, they weren't able to deposit my bank of the west check. Employees talking to other customers while they're assisting you ?
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July 2023 by William Jimenez
In line on a Thursday afternoon for over 15 minutes. Been depositing my bank of the west payroll checks at bank of the west for over 10 years. Come to find out, they weren't able to deposit my bank of the west check. Employees talking to other customers while they're assisting you ?
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November 2022 by S O
I call and call and they never answer the phone. This is insane!!! You have no way of reaching the bank!!! Answer the phone!!!!!
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September 2022 by Peter West
1 Teller for 5 people in line until the other teller returned from lunch at 2
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June 2022 by Juan Brasch-Egekvist
Sadly this is my bank and my branch. But when it comes to speedy service, good luck!! And I use the term loosely! Every single time I came into the branch, I can guarantee it will be at least 30/40 minutes until I am out the door. There's always just one clerk and when there is more, the others are off doing their own thing. Just last week the outside teller was out of service for the entire week, forcing one to go inside, which I try to avoid at all costs. And today I either had the world's stupidest teller or realized the bank robbs people blind!I came in to exchange some Mexican Pesos i had, which I confirmed beforehand that the current exchange rate was $19.91 pesos for every dollar. And the guy behind the counter very confident told me the bank would exchange the peseos at .045 cents per peso. That was less than a nickel! I laughed and walked out! I think it's time to look for a new bank!
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June 2022 by Garrett Poindexter (presley)
Been using the bank for many years because it's been great I pray it doesn't change.
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May 2022 by Sylvia G.
Bank of the West is the worse bank, I made a transfer from my savings to my checking account and even have a bank overdraft protection and was charged 2 $35.00 late fees. The online manager would always come up with a reason to favor their institution! It's a transfer from my own accounts with the same bank with overdraft protection. Bank of the West doesn't care for their customers, that's why their are never any lines at the branches. Their communication is horrible and their policies only favor themselves Just for purposes of this review, I had to indicate a star, but if their was a way this would be zero star rating.
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April 2022 by Maxime Polynice,MBA.
This place is not well organized. When employees are not cooperating with the clients then it's not treating everyone with fairness. There's a lot of favoritism it seems to me. Also race and ethnicity seem to have a role in the way that I was treated when it was time for me to be seen by the banker.
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April 2022 by Brian Robertson
bank of the west is great! Fast on and out and charges zero fir nearly all services.
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January 2022 by Joe Escobar
This is one the worse banks on the market. They closed really early, some branches closed by lunch time, when you call, you are lucky if they answer and if someone answer is about 20 minutes waiting that was 20 years ago o maybe more. I kept money in my savings account and I got charge a fee once there was balance. Stay away from this bank if you want an efficient place to handle your money
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October 2021 by Ali S.
Avoid Bank of West At all costs. I refinanced my loan in 2013 from another horrible, dishonest and criminal bank (Wells Fargo) to Bank of The West. First of all, the online banking is absolutely unusable. Staff working at these banks are under huge pressure to be suspicious of its customers all the time. Even after several years, they don't know you. Last year, I tried to refinance my huge loan. I got an offer from Citizens Bus Bank. Bank o f the West said, they will do better and asked me to send them documents. I spent two weeks and many hours to prepare and finally emailed all the documents. Weeks past and every time I called Ray, he said they are too busy, they will get back to me. Months passed and finally, I got so agitated with their lack of response, I decided to sell another property and pay Bank of West loan. I did that. Oh, man, they were not happy. within 4 weeks after I paid their loan off, they closed my bank account in revenge without telling me or calling me that they are closing it. This bank (Bank of The West) and WF bank are both garbage. They are parasites on the society. Bank of America is the best. I highly recommend moving away from Bank of the West.
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July 2021 by Brian W.
This review is mainly for the bank teller even though I went in and was informed that the system was currently down and withdraws were not allowed at this time only accepting deposits. Which is a little weird. Teller HUNG is lacking a few skills in regards to customer service, for one she did not call me to the window but tried to engage conversation after helping a previous customer by saying she could not help me. This is while I was still in line and she's behind the counter. So I approach the counter ask what services are available, while having my question answered he phone rings she answers and tells me to wait lol rather than placing the person the hold. I wait about 45 seconds and decide to speak with another teller to have my concerns met. He was much more informative.
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January 2021 by Chris V.
Would give 0 stars if possible! IVE HAD BUSINESS ACCOUNTS WITH 7 DIFFERENT BANKS AND BANK OF THE WEST IS BAR NONE, BY FAR THE WORST HANDS DOWN!!! If you have a business RUN! They will impede your ability to do business, lie, mislead, and cost your money! For me it has been 10's of thousands! They never have any cash and can't cash checks over $3000 they place constant holds on standard credit card processing withholding moneys that your business has made and make you jump through a dozen hoops just to get your own money. If you ever need to withdrawal more than $2500 expect to have to travel to multiple different branches to do so and have your account frozen almost every time for "suspicious activity" because one branch can't fulfill your withdrawal.