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December 2022 by Mischa Flourwater
Zero customer service, impossible to start a warranty claim.- bought 2x drilled rotors in July 2022- installed w/ fresh pads and initiated rotor/pad bed in process- rotors cause severe shaking when braking above 50mph- attempted to contact brakenetic by phone, email- no replies- after several phone calls over a 2 week period, finally get a hold of someone- employee tells me brakenetic has almost no staff and they’re not capable of processing warranty claims- unable to get warranty claim started, no response/ignored by brakenetic- I’m out $342.38USD- AVOID THIS COMPANY, very negative experience
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June 2022 by Steve Mitra
Poor customer service if you experience problems with the order. Charging for returns, and are deceiving the customer lying about specs. Absolutely do not recommend making any deals with them over the phone or eBay store.
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August 2021 by Daniel Marquez
Really helpful great customer service
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May 2021 by Renntoberfest Tom
Great product and awesome customer service and staff
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May 2021 by Bo D.
Ordered my brakes from brakenetic. exceptional service. Wasnt expecting to receive my brakes n rotors so fast. Had them installed the next day and my car runs beautifully. Will definitely do business w them again.
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February 2021 by Cesar Lopez
Best prices for brake roters possibly in all of Long Beach
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February 2021 by David Toussaint
Great resource
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October 2020 by Dimitri Psihogios
Worst company and Mickey the general manager was tired of me because I wouldn’t let him continue to talk to me like a child and someone that was disposable. You heard what I said to you Mickey about your company’s warped rotors and the time and labor you have cost me. The worst is yet to come I would never do business with this place again and neither should you. There rotors are warped . Mickey the general manager I’ll be going to my bank to dispute these warped rotors and the time and money you cost me.
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September 2020 by Dimitri P.
Worst company and Mickey the general manager was tired of me because I wouldn't let him continue to talk to me like a child and someone that was disposable. You heard what I said to you Mickey about your company's warped rotors and the time and labor you have cost me. The worst is yet to come
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August 2020 by William V.
I will begin by saying that my poor experience with this company is partially my fault.Against my better judgment, I bought a set of their grooved SS rotors for my CTSV wagon, thinking I might save a few bucks over the original Brembo OEM items. I have been changing brakes on my cars for 40 plus years . Street cars, antique sports cars and full on race cars for 40+ years. Before I bought them, I actually called the company and got in touch with a person eventually. I asked if they were made in China . I was told yes, but machined in the US. It was only about 300USD so I was willing to gamble. They came packaged poorly, which was my first warning sign. But I soldiered on and put them away to install when I had the time. That was in late April. I did not install them until early August in anticipation of a road trip of about 1400 miles. Yeah, I know. D*** idea to make a major repair right before a trip.All went well with the installation of the 4 rotors. The fronts were allegedly directional and had stickers denoting right and left. Common in rotors for high performance cars to facilitate cooling while rotating. I also installed Hawk HPS-Enhanced compound pads in front and HPS compounds in the back. Bedded them as directed by Hawk and changed the brake fluid as I do after bedding brakes. Initially they seemed to be just fine and were efficient at stopping the car.I was a bit concerned when I saw they had quite a bit of surface rust on the sept area the next day. Another warning sign. I began the road trip. 700 miles into it, I noticed a bit of vibration when braking that got worse over time and was very bad when the brakes were hot. Completed the trip, got home and checked the rotor run out with a dial indicator. Both fronts were horribly "Warped" .I called the company and told them what happened. Their attitude was "Sorry, it's out of the 90 day warranty." They were correct and it was my fault for delaying the installation. But, I was not even offered a slight discount on replacements. Not that I would have accepted.I purchased OEM Brembo rotors made in Italy and replaced all 4 rotors.Upon close examination of the Brakenetic rotors I noticed some things.1. The swept area rusted overnight from atmospheric humidity. Very low carbon content Iron, if my college chemistry serves me. I've never seen that happen on any rotor.2. They came with a sticker denoting left and right. Upon closer examination I saw they were symmetrical side to side. The internal vane structure was NOT directional . The sticker was b******** That is why there is no directional arrow cast into the rotor. 3. There are no cast in or etched numbers denoting minimum thickness. I will not do this again. Never go cheap on rotors or any brake component. Make sure they are made in the USA, Europe and especially Italy. Even my Porsche and Lotus rotors are made there, by Brembo. If you are serious about brakes, I suggest not getting these.OEM on high performance cars are all you need. They cost more, but stopping fast is much more important than going fast.
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July 2020 by Alexander Gilana
I have a 2009 Nissan 370Z w/akebono and installed the slotted rotors and ceramic brake pads myself. These brakes in my opinion are in the same category as high end performance brake companies. I've had them on for 2 months now and 1500 miles, there is no squeaking and they are wearing evenly. I actually have more brake than I do tire at the moment, will be buying more when needed down the road. 10/10 Ordered on ebay ?? shipped to Honolulu, HI
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July 2020 by Alexander G.
I have a 2009 Nissan 370Z w/akebono and installed the slotted rotors and ceramic brake pads myself. These brakes in my opinion are in the same category as high end performance brake companies. I've had them on for 2 months now and 1500 miles, there is no squeaking and they are wearing evenly. I actually have more brake than I do tire at the moment, will be buying more when needed down the road. 10/10 Ordered on ebay shipped to Honolulu, HI
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June 2020 by Roger Marquez
Had my dodge charger rotors drilled and slotted...very satisfied with the quality work done.. even took my bmw rotors and they had them done in a hour...
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May 2020 by David Nassiri
unreliable company. Never again
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May 2020 by Dariusz Lachowicz
Bad company. Ordered parts more than 2 weeks ago and got nothing.
