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October 2023 by Al Camino
I give them 1 star as I was acknowledged after waiting for 3 hours. Yes, 3 hours only to be humiliated by a racist bank clerk.Yes, I went to open a savings account at this branch and waited for 3 hours, 2 in the am and returned in the afternoon to wait one more. If it wasn't because I got upset and questioned the clerk I would probably had been ignored until closing time.What has me very upset is the fact that when I stopped the clerk to tell him that I had a 2400.00 check and wanted to open a savings account, his first words directed at me were +++ARE YOU LEGAL AND DO YOU HAVE A GREEN CARD++.I got sick with West Nile and Meningitis in 2014 and it took me almost 8 years to recover. I had been under my family and friends care and I was very excited about opening a savings account again. However, this person left me even more depressed. How did the world change and become so rude in 8 years. Truly,I am upset ?.
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September 2023 by Al C.
Racist employees. I was asked if i was legal and if I had a green card when I told them I wanted to open a savings account. I had a check for 2400.00 and after being under my family's care for 8 years so to catching West Nile and Meningitis in 2014; I was so excited to have a savings account once again. I am so upset and depressed, how did the world became so rude in 8 years. I was a successfull business owner until I got sick and lost it all. Bi feel like I came back from the death to a world with so much hate and rude people
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September 2023 by Miny V.
This location is great! Middle of everything from convention center, downtown, beach, etc... The teller is friendly and always willing to help. I usually use the A.T.M. machine located exterior. With parking meters just outside, im pretty much in and out n out and about my day. Loved it. I see a lot of tourists, which shows how busy this bank can be, which is good. Very clean and organized. Staff members are professional and know their stuff. Two entrances to get inside. One on Ocean Blvd and the other is on the other side of the building on Elm Ave. P.s. Don't forget to smile cause you're beautiful. SYOY!
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July 2023 by Vicky P.
Worst service I've ever experienced at a bank waited almost an hour just to be acknowledged by a worker the only reason they approached me was because it was 5 minutes until closing time. Will definitely not open an account with them which was the reason for my visit.
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May 2023 by Vladimir I.
I'm celebrating 1 year Anniversary with Chase People make businesses special, and that's why I want to say thank you to this office's remarkable workers Rafael and Apple! You are the best!
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May 2023 by Elizabeth G.
Staff needs to improve their customer service skills. Wait time needs to be improved as well. Overall this bank needs some minor improvements.
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February 2023 by Medina Taha
I was treated with respect and felt the effort and energy Gricelle put into establishing a new banking relationship. You never know who you will need in the future.
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February 2023 by Anne Marie Baham
If you own a small business stay FAR away from Chase Bank. Absolutely the worst service I've ever encountered. They had a question on a deposited check and accepted it, then held it and the funds without explanation for over 30 days. They sat on over $60k of the accounts' funds and would not release the money for over a month, although they admitted that everything was clear. Will close all accounts with them and warn everyone I speak to - to stay away from Chase.
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August 2022 by John Downes
I’m not even a member of chase bank but none the less They have the Most Beautiful bank tellers and they not all stuCK up there really friendly and helped me with my money service requests cashing checks etc.YOU GUYS AND GALS ARE AMAZING AT WHAT YOU DO!!!
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August 2022 by Noemi S.
Opened my first bank account with Chase with the help of Rafael. He was such great help in explaining everything & showing me how to use the app. I'm not very good at small talk & I let him know right away & he understood completely, I suffer from social anxiety so talking to strangers is really not my thing. I definitely recommend seeing him next time for any questions or concerns you may have. Thank you Rafael! You were great
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July 2022 by Matt “Merp!” Ruiz
They nickel and dime you for everything and you can’t get ahold of anyone in the branch. Only number to call is chase general number.Why do money orders cost 5 bucks? Does Jamie need more money????? I guess it’s hard times for billionaires too.
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June 2022 by Aubrey Stout
I love the tellers over there they're awesome they're knowledgeable the banker he's approachable and awesome and just the coolest person I've ever met the ATMs over there are clean they're not dirty there always open and on and it's just incredible... I love it. My mom back when she was alive he was Chase my mom died on March 14th but she like Chase my sister likes Chase I like Chase we are a Chase Bank family...
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June 2022 by Ursula B
Very friendly and knowledgeable tellers. Great service. Wait times very short. My favorite Chase location
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November 2021 by Baldur R.
Really horrible service. Would not help people bring them more business without an appointment. Walked in as private client to open another business account. Would not try to accommodate even though the bank was deserted and no customers in sight. I guess have to bring them money elsewhere where it is more appreciated.
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September 2021 by Bruno Mattar
Less than Zero stars for this bank and staff. This bank ACCEPT FRAUD CHECK! I received a fake check from an supposed customer who submitted website, email, contract and all the information. I deposited the check on Monday 08/16, on Thursday 08/19 the scammer canceled the contract and requested a refund, I returned the money that had been in the account for 3 days, on Friday morning I saw that the check had returned! I looked for the manager, who told me to work harder to recover the money, as it was no use going to the police! the bank didn't help at all! that's it, This bank received fake check and then cash it out from the customer! DO NOT OPEN AN ACCOUNT IN THIS BANK
