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August 2023 by Paul L.
I live by three Chase Bank branches within 1.5 miles of proximity. One branch up north is the darkest branch I've ever been to hence a one-star review. That location reminds me of a Venus fly trap just waiting to lure people into using the ATM in the evening and getting robbed in darkness. Another site is the farthest from home. However, they have working ATMs in the evening, with minimal street parking where I need to park in the red and quickly do my transactions before the police notice an illegally parked car. The third Chase Bank branch is for this review and the closest from my home. They have three ATMs. Depending on their closing hours, a security guard stands in the lobby. After 8 pm, the branch becomes an issue. The Chase card entry stops working and prevents anyone from entering the lobby. In this situation, I am not at an advantage to visit other Chase branches. Such moments like this infuriates me, and why I have an account with them for this inconvenience.
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July 2022 by Jamie K.
Victor was super patient and helpful when I came in today! I ordered my first credit card and I had questions about why it didnt arrive and general use practices. He reordered the card for me and helped me feel comfortable using my card and paying for the balance. Very happy I stopped in!
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June 2022 by Janice T.
Was extremely nervous about opening up my first bank account, I had Caroline's help and she was so informative and very kind! I instantly felt welcomed.
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May 2022 by Rob N.
Bank is good but security guard was clipping his finger nails at the front door. Not only unprofessional and gross but unsafe for customers.
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April 2022 by Mackenzie M.
I stopped in to pick up some checks and there was only one teller so I had to wait a bit before she could help me, but once I got to the counter she was extremely kind and waived the fee because I had to wait.
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February 2022 by Michelle A.
Overall bad service. First they take forever to help you and second the customer service is bad too. It's better to go to another nearby Chase.