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January 2024 by Deana Yousef
Overall clean environment, staff was friendly but but but … the wait is way too long 2 hours?! There is no reason for that wait! None at all..when I went back there to finally be seen, the place looked empty ( no justification for a 2 hour wait) ridiculous! Parking was kinda hard to find too. The lady at the front desk seemed annoyed with any question I asked. Please if you decide to work with people be umm idk a .. PEOPLE person! There are plenty of jobs where you can go & make money without having to deal with people, drop that attitude not cute.
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January 2024 by yossel lopez
The physician Assistan its not only unprofessional, she didn't even complete the documents properly, and the she doesn't even apologize for it. While fixing her "mistake" she was telling another patient sorry for her mistake that she promises not to happen again. This is bad for concentra at all cause they are the ones representing the company and making mistakes on patient documents could possibly lead to a major liability for not only its reputation but also financially.
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January 2024 by David Liang
They are very organized so the wait time is never too long.The providers are caring & knowledgeable, and the equipment at the facility are all well maintained & updated.
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January 2024 by Wendy Zehder
One of the best urgent care centers. The front desk staff were so nice and caring and I didn't have to wait very long! The doctor I saw was great! Highly recommend!
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January 2024 by Luis Ortega
I’m here for a work injury and upon reading the initial reviews, I was dreading coming here but it actually the opposite. I’ve came in here 3 times for follow up appointments and it’s always been pretty quick. My only knock is not being able to have a family member come into the patient room with you as my wife is a nurse and she better understands this stuff than I do. Also I brought my daughter along and she wasn’t allowed in as I didn’t have anybody to watch her, which I don’t see what the big deal is. Other than that my experiences have been quick and pleasant.
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January 2024 by JR R.
This is an Urgent Care- not a clinic with scheduled appointments. Sorry to read that other folks waited so long for services, but this location was typical for most urgent cares. Respect the employees who are doing their best to deal with hostile visitors. But four stars overall
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December 2023 by Cupids Aarow
The greeting staff was very polite. But the Doctor assigned to evaluate me. He made me feel as if he didn’t care about why I was there. He actually gave me the impression that he felt that I was trying to scheme an insurance claim through my job. I didn’t want to go there in the first place. I hurt my back at work and all I needed was to confirm it was a pulled muscle which I felt it was. And all I needed was the day off to recuperate that’s all. It’s true that the patient gives the best prognosis. I knew what was wrong with me. I wasn’t trying to claim workers compensation. And then I explained to the Doctor my duties and he had the audacity to put, and I quote : he typed that the patient shouldn’t lift over 10lbs, etc etc. And then he put and I quote his typing : he typed no altercations. Now what caring and considerate Dr would say that. He doesn’t know me because if he did like the rest of the whole Downtown Long Beach Community does. He would have listened and not judged me because of the color of my skin. And no I’m not going back for the follow up today which I’m scheduled for. Why should I go? So they can bill the insurance company an outrageous bill for no concern about the patient.
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December 2023 by Enzo Gomez
Customer service is the worst from the front lady in the office or maybe I was just being treated like that because my medication was a controlled one but no need to treat people like that could’ve easily said “hey we won’t be able to provide that but we can provide or help in this way none of that.” Instead of giving me a bad face and making me feel completely disrespected. Never now that someone is going through be nicer !
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December 2023 by Nathan N.
Worst urgent care center ever, please avoid. I am the only person here for a physical and waited over 1hr and counting. Go somewhere else! The receptionists are horrible and does not take time to explain anything.
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November 2023 by Bill Bishop
I was disappointed when I was first injured, that I was left out in the waiting room for over 1 1/2 hrs before seeing the physician. People came in 45 minutes after I had arrived. I was in pain!!!!I had my recheck appointment and it went smoothly. I think when you’re initially hurt you need to seen sooner.
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November 2023 by Jason West
Minor work injury (thankfully) and was sent here. Very fast visit including xray and out quickly. Follow up also quick. Doctors and staff were absolutely amazing and I felt extremely confident with the prognosis. I'm healing up well and back to work. If you're sent here please be confident in quick top notch medical care. You're in great hands. Thanks team!
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November 2023 by Edgar Michaus
Go somewhere else, if you here for any work related injury Dr. Francini will downgrade everything. I could not stand nor walk for more than 5 minutes due to pain in my neck. Only test he did on me was to have me stretch, he “observed” and somehow he had a “diagnosis”.His diagnosis was to work more because my muscles were getting “weak”. Consequently i had to go back to work as normal but I have lost many hours because i just can’t stand for too long due to neck pain, yet my prescription is to “work more”.
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November 2023 by JL M.
terrible wait time!!!! i was here since 2:15pm and was only given a room at 5:06 pm. and the doctor has NOT seen me at all and they're closing in 11 minutes.
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November 2023 by Genesia Rose
Staff was courteous & respectful. Clean & friendly atmosphere. Friendly smiles and felt like family. Would recommend to ANYONE!!!
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November 2023 by Jennifer M.
Slow af. It's the DMV of healthcare. I shouldn't have to wait 2 hours for a drug screen.
