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July 2023 by Crystal Love
It’s a beauty supply you should not have to be licensed to buy hair to do your own hair.
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July 2023 by Marilyn Sollee
Always very helpful
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May 2023 by Megan Sloane
All the girls that work here are amazing. Lisa is super friendly and always helpful. From product knowledge to new inventory she is my go to girl! Big shout out to the manager as well. There has been a huge change since he took over. The color is ALWAYS fully stocked and I feel like he goes above and beyond when it comes to certain orders. I appreciate all that you guys do! Thank you :)
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May 2023 by Megan S.
Love all the ladies that work here, everyone is super helpful. Lisa is my go to girl, she's always on point and has a wide range of color knowledge. Shout out to the manager. Dude has really turned this store around.
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February 2023 by A.J. Birdie French
Store Manager is rude and likes to profile customers, and decide who to harass while they shop! Then refuses to give name when asked! I was shopping after being sick for months. Obviously not looking or feeling my best, considering the circumstances. Not only did the manager watch me like I was a criminal, he came up with reasons to approach me suspiciously. Then eventually demanded my phone number to locate my account! Ironically he then claimed he could not find it in the system. FUNNY, I when spoke with corporate they found it immediately both times! For further proof I opened my Cosmoprof App, that still was not good enough (even showing him the number). As if his lack of professionalism was not already obviously, he demanded to scan the barcode! Even though you have to provide a state license to even get an account! What a terrible power hungry manager, and awful customer service! He need to be retrained, he obviously missed day one!
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February 2023 by A.J F.
Store Manager is rude and likes to profile customers, and decide who to harass while they shop! Then refuses to give name when asked! I was shopping after being sick for months. Obviously not looking or feeling my best, considering the circumstances. Not only did the manager watch me like I was a criminal, he came up with reasons to approach me suspiciously. Then eventually demanded my phone number to locate my account! Ironically he then claimed he could not find it in the system. FUNNY, I when spoke with corporate they found it immediately both times! For further proof I opened my Cosmoprof App, that still was not good enough (even showing him the number). As if his lack of professionalism was not already obviously, he demanded to scan the barcode! Even though you have to provide a state license to get an account! What a terrible manager on a power trip who lacks basic customer service skills! He needs to be retrained, he obviously missed day 1!
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December 2022 by KAL-L “5.5 Million Views” - Top 10% Google Reviewers
This is a great retail store for hair products and much more! You need to be a licensed professional, great staff and experience each time!
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November 2022 by Lynn Kelley
Helpful professionals work here.
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October 2022 by KAL-L “4 Million Views” - Top 10% Google Reviewers
This is a great retail store for hair products and much more! You need to be a licensed professional, great staff and experience each time!
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July 2022 by Kevin Lopez
This is a great retail store for hair products and much more! You need to be a licensed professional, great staff and experience each time!
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March 2022 by John Russell
Great place and on point with colors and skincare . The staff are friendly and knowledgeable . Sergio the manger runs a great shopping experience and you can tell the staff are happy Great job !!!!!!!!
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September 2021 by M L.
I came in today and needed advice regarding various products. Tori was very knowledgeable and spent time guiding me towards the right products. Thank you again Tori!
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September 2021 by S Kelly
Great place outstanding customer service
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March 2021 by kacie c.
Yes, it's true. Terrible customer service. Unorganized. Out of stock product. I used to use all Schwarzkopf color, but transitioned to redken to avoid coming here. I only come once a month to stock up on blonde me lightener and developer. Salon centric is run so much more professionally and so much more organized. I wish Schwarzkopf would move to salon centric instead.
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February 2021 by Thulinh T.
8 years ago. I'm designed to quit my job as master stylist at REGIS salon. Went out to rent a station to work my own. Be a own bosses and own work schedules. So I need to buy all hair products at Cosmoprof in Lakewood store. Customer service was good. But since last year 2019. Customer services got so bad. Specially store manager has bad attitude and very rude. I went to bought more products and paid my credit card bill since I was there. My bill was $76.88. I gave her $80.00. She didn't gave me back my chances. After she closed the register drawer. I asked her where it my chances. Then she said what chances. I told her I gave you $80.00. My bill was $76.88. I should get my chance back right? She didn't know how to do. So this was she said. JUST ONLY THREE Dollars. It's a big deal??? So I was there for almost an hour. So I have to leave. Because my next clients come soon. So I have no time to waiting for her to fixed it out. SINCE THAT DAY I REFUSE TO COME BACK TO SHOP AT LAKEWOOD COSMOPROF.
