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November 2023 by Leilani Tevaseu
My daughter recently moved to Long Beach and was in desperate need of a mechanic. From the reviews I read, this place seemed to be an honest andtrustworthy place to go to. I sent my daughter here for repairs. They ended up charging her over $700 for Absolutely Nothing! Her car broke down in the middle of the 405 freeway a week after they supposedly repaired it. Then when she took her car back they said that her engine was blown and that it would be around $5000 for a new engine plus the cost of labor!!!! My daughter ended up taking it to another mechanic shop for a second opinion and they told her they had no clue why she was told that. They ended up replacing her fuel injectors which was the REAL issue with car and only charged her $600!!! From a $5000 plus labor quote to a $600 repair is quite confusing. This place new my daughter had absolutely no knowledge of engines or cars and took advantage of her. Now my daughters car runs like it’s brand new because of the honest work from the OTHER mechanic shop. I hope this place tries to reach out and make it right after this review. Either way it was BAD experience… never Again!Services: General repairs & maintenance
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November 2023 by Lawana Ofisa
Beware!! Nothing "Elite" about this place. You will need a "Complete Auto Repair" after going here. Make sure to get other quotes and ensure the prices make sense before going here.
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November 2023 by Josie L.
IF YOU WANT TO HAVE HONEST QUALITY CAR MAINTENANCE WORK, please don't come here‼ I came in first time for an oil change earlier in the week very last minute & they come back with a bullshit story of my car needs a new starter & much more... tryna charge me $800 total taking allll day with my car & pressuring me to do it. I left right away & luckily, I have family who is a mechanic & my uncle said nothing was wrong to begin with... I just had a gut feeling this sketch looking place were lying out their ass about it for more money. It already is hard enough getting things done alone as a women especially cars.
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November 2023 by Arianna T.
They screwed me over and took advantage of the fact that I am a women who knows nothing about cars. I moved all the way to Southern California with no friend and family, I explained that to the owner and I told him how I really need my car to get around Southern California. At first he told me I just needed an oil change, filter change, and a pump replacement. Then I got my car back and it was still having the same issues (did they even do anything to it? I was charged around $400 for the first time. I took it back to them and the owner said I have to change my spark plugs (he never told me this the first time but now it's my spark plugs???) I ended up having to pay $280 for spark plug replacements AND MY CAR STILL KEPT BREAKING DOWN ON ME! I explained to the owner how it was doing the same stuff and I don't understand why if I'm paying all this money to "supposedly get it fixed". He then told me I have to change my WHOLE MOTOR! LOL I should have known from there that he was just screwing me over. He told me I needed a brand new engine and everything will be around $6000!!!!! I ended up taking it to another shop for a second opinion and they told me that the workers at Elite complete auto repair shop lied to me. I never needed a new engine, i just needed a new fuel injector. This whole situation was very traumatizing for me, given the fact that all I had out here was my car and barley any money. I was spending all my money to get it fixed just to find out that I was being played with this whole time. I BELIEVE THE 5 STAR COMMENTS ARE FAKE!! Cause ain't no wayyyyy!!!! God bless your guys hearts and I hope you workers at Elite complete auto repair work with more integrity and not screw someone over just cause they're a girl whose in a town with nobody she knows.
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November 2023 by Mae Anderson
Went here because of the good reviews. Didn’t live up to it for me. I didn’t realize I could spend money and get my car back in a worse condition than when I dropped it off. Went to have my AC looked at. Because of poor communication by them “we were really busy and my brother left me alone” I spent $36 on Uber rides back and forth over 5 rides. To be told it wasn’t ready or they need more time. I was constantly having to call and check on the status. Their time estimates were so off and they don’t courtesy call you for updates. Like “it’ll be done by 11” and you still haven’t heard from them by 5. After the run around with diagnosing my car and one thing becoming another ($$$)…I told them I was done and was taking my car, I didn’t want them working on it anymore. After I drove off the lot I realized my instrument panel was dark. The fuse was blown and I have since replaced it several times and it continues to blow. All their tinkering screwed something up with my electronic system. So that’s another thing I have to get fixed now. This is now a safety concern for me as that fuse also controls my rear lights. I give them 1 star only for having done the right thing by not charging me. Go somewhere else.
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November 2023 by Sweet Arianna Tevaseu
THIS PLACE PLAYED ME!!!!! I came all the way out here from Northern California and I explained to him how I don’t understand why my car is not accelerating. He LIED TO ME AND TOLD ME I NEEDED A WHOLE NEW ENGINE! ALSO TOLD ME THAT I HAD NO OIL IN MY CAR! I have no friends or family out here in Long Beach and my car is all I have. He took advantage of my situation and over charged me for EVERYTHING $500 for oil change? My car never had a problem where it won’t accelerate, after I took it to this shop it was having that problem. I called him and told me it’s because I need a brand new engine??? HE TOLD ME IT WILL BE $6000 for a new engine new oil new blah blah blah RIGHT AFTER HE ALREADY CHARGED ME $500 For oil and filter and whatever he lied about. I am so sad about this situation because I thought I could trust him. I went to autozone to get the codes, and the only thing that was wrong with my car is a fuel injector. THIS WHOLE PLACE IS A SCAM!!!! DO NOT GO!!!!!! THEY MADE ME ZELLE HIS PHONE NUMBER SO I WONT BE ABLE TO GET A REFUND! Wow I’m so disappointed in this place.
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November 2023 by Adrian S.
Thank You to the owner Carlos for taking care of me. First time I visit a mechanic shop and don't feel like I'm being taking advantage of. Quality work with Fair prices. Recommending to my friends and family.
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October 2023 by Serena Alfaro
I’m so happy I found this shop to work on my BMW. Carlos was honest and offered competitive pricing. I feel like the shop went above and beyond and will be recommending Elite to my friends in the area.
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October 2023 by Kurt Nakanishi
This crew is the best! Helped me right away, and were so nice about it!
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October 2023 by Riley S.
I definitely recommend Elite Auto. They really take care of you. I am new to Long Beach and needed a good mechanic that I could trust not to screw me over, and I found it. They explained everything to me in detail and showed me what they fixed, which I really appreciated. They weren't trying to overcharge me or get an extra dollar. They knew what I needed and took care of me. You can trust these guys, I am very happy with their service.
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September 2023 by Mimi Masher
I have been using elite auto for almost 13 years. I can always count on them to tell me exactly what is wrong and not overcharge me. They are always kind and professional.My car stopped running on Thursday in Cerritos. I was told to their shop Thursday night. They came in on a holiday (Labor Day) to get my car finished.$187 later and I am back in business.
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September 2023 by Rafi M
Carlos and his squad are seriously the best mechanics I’ve ever come across. They go the extra mile and are fairly priced. I recommend everyone go there. They work on every type of car and truck.Services: Transmission
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September 2023 by Craig Freeze
EXCELLENT! Super honest! He wasn’t going to charge us for the initial because the parts needed to be ordered. He even took me to the disassembled car to show me exactly what he was seeing. He showed me what indicated the problem! Because we are on a road trip, he told me exactly what I’ll need to tell our local auto shop when we arrive. He even checked the fluids for us. He does what he says he will! My wife and I requested help with our brakes, and he delivered. If I lived here, he would be my go to mechanic!
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August 2023 by Craig F.
EXCELLENT! Super honest! He wasn't going to charge us for the initial because the parts needed to be ordered. He even took me to the disassembled car to show me exactly what he was seeing. He showed me what indicated the problem! Because we are on a road trip, he told me exactly what I'll need to tell our local auto shop when we arrive. He even checked the fluids for us. He does what he says he will! My wife and I requested help with our brakes, and he delivered.
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August 2023 by Ali R.
Carlos and his team are the best. Super honest and reasonable pricing. They were able to diagnose and fix a problem that 4 other mechanics refused to work on. I highly recommend them. Brought my Toyota and BMW here.