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February 2024 by Santiago Grassi
Tynique and Tiffanie were amazing! Thank you ladies for a great customer service
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February 2024 by Laurisa Simkins
We drove from out of State for a cruise and when we returned I had the reservation and everything set up. When we got to enterprise to head back home they said we could only pay with credit card and there was nothing they could do. They said sorry we left you a voicemail and that was it with no warning. We ended up having to book last minute flights because we had no idea we needed a credit card to pay with out of state licenses. Im so disappointed that no one told us. We initially used enterprise to save money and it ended up costing us way more.
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February 2024 by Aymmak
Great customer service from Tynique and Dwayne, thank you!
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January 2024 by Karen Jackson
The day before I was supposed to return my car rental I received notification from the airline that due to bad weather i ad to change my flight. I tried to contact Enterprise at the Downtown Long Beach but they were closed. I called customer service and I was told that the offices were closed and that I had to wait until the next day at 8am to speak with someone. Customer service also told me that there would be a fee to drop the car off at a different location and they couldn’t provide the fee because they did not know. Well, my flight departure was changed to 9:05 am boarding at 8:35am and I couldn’t wait. I was disappointed that Enterprise did not have something in place to assist its customers after hours. So, I emailed the CEO, President and VP the next morning and I never received a reply. I then decided I would return the car to the Enterprise at Long Beach airport and I shared with Karen Mason at Enterprise what happened and she accepted the car and waived the fee. Thank you Karen Mason for allowing me to return my rental and waiving the fee. It’s people like you Ms. Mason that make the world a better place.
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January 2024 by Billy Hart
Excellent customer service
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January 2024 by jybs guadalupe
If I could give zero or negative at this location I would.It’s not the customers fault if you ran out of rental car for the people who has booked the reservation. This establishment at least 4 customers walked off because of the customer service I work at customer service and if they are my employees I would retrained them no matter how long they are working in the company. They got comfortable offing customers away. This is my last rent to enterprise and as a member or an armed forces I will ensure and encourage my buddies not to rents to this company anymore. There’s a better customer service and company out there.
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January 2024 by MattTravels S91
Really positive experience hiring a car from this branch. Staff were super helpful and friendly even though they were busy as soon closing for the holidays. Tai took the time to go through the cars features and answer all our questions. Car was fantastic and we took advantage of a last minute upgrade deal. They didn’t try to imply any fake damage like some companies do. Overall very happy with the experience.
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January 2024 by Librado Quesada
My experience was especial and excellent I will recommend to all my friends you are number one and excellent place
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January 2024 by Jackie Uribe
Great customer service and pricing
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December 2023 by Cj Samuel
Dion was great. He answered all my questions & was patient with me.
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December 2023 by Anna T
Very smooth experience with rental while my car was in the shop, and the employees at the front desk are notably amazing!
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December 2023 by Jeremy Buenaobra
Shout out to Tiffany at the Downtown Long Beach location. She handled my accident claim with so much compassion and proactiveness that I almost forgot I was in one! Above and beyond is an understatement!
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November 2023 by Allyn Bryan
Always above and beyond service, providing convenient access to rental cars for Catalina Island locals arriving in Long Beach on the Catalina Express. Really appreciated. Vehicles are clean and reliable. Easy rental and return process.
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November 2023 by Katie Mitchell
Great service. First car did not work out as it had been smoked in and smelled horrible. He switched us without question. Great service. Friendly staff and quick.
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October 2023 by Mark Nassar
Rented a car for 1 day.Tiffany and AJ were extremely helpful and kind.Affordable prices and the car was very clean with great conditions (malibu),Would definitely rent again from here , the whole process was smooth and fast.Thank you
