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July 2023 by Crystal Cleveland
Service was great buddy provider it it was great. He came actually before the ETA to my babysitters to the dealership. Great job thank you.
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July 2023 by Pierre Lane
Great service from Jimmy this morning telling my BMW to the dealership off of accident on my car communication was good
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March 2023 by Glitchy Squid
Ben did great job towing me today
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December 2022 by R Carrion
Absolutely outstanding customer service. Quick response and unbeatable rates. Highly recommended.Service: Long distance hauling
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November 2022 by Jordan Dallas
Got the job done. Didn’t take for ever. Clean and professional technician. My windows are tinted and he took extra care to be unlock my car without causing damage.Service: Car lockouts
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November 2022 by Melissa Lems
Didn’t have to wait long for tow to come. It was quick and easyService: Car towing
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November 2022 by Cynthia C.
My insurance contracted five star towing. when i would call to follow up they would hang up the call they kept saying 1hr wait time. The dispatchers would answer my questions very rude. When i asked how much time they said " we can't control the traffic idk what time" They took my truck called me that i needed to go get it because the dealer was closed, instead of dealing with my insurance. When the dispatcher called me he said " just how you were rushing us you have to come get your car your insurance is not answering" horrible experience. Elmer (guy who drove the tow truck) was very kind and understanding. Dispatcher also said he was the owner. The tow truck company made me pick up my truck instead of dealing with the insurance company.
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September 2022 by Debi Scott
This company told me that for an additional fee they would send a tow truck right away. They asked for zelle payment and charged a whopping $385.00. They took the money and still made us wait for an hour and a half. Then when I called to complain they told me that it was my fault that I didn't call them back and tell them that their driver asked for zelle payment! The whole transaction seems so shady. Any other tow company has to be better than this. Taking advantage of people in a situation like this beyond low.Service: Car towing
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September 2022 by Debi S.
They stated it would be over an hour waiting time and told me that for an additional fee, they would send someone now. I agreed since it was so hot outside. It ended up taking over an hour and half and charged me a whopping $385.00! Also, they wanted payment by zelle, so once they had their money, they decided to take full advantage of the situation. After complaining, I spoke with the driver who then denied ever charging me additional fees. So dispicable to do this when someone is in an unfortunate circumstance. That's as low as you can go. Shame on you Five Star!
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April 2022 by Ava L.
I read the other reviews, TRUST ME THEY ARE WRONG! I was absolutely blown away by the low prices, skill level and customer service Jerry showed me while towing my car. One of the most pleasant experiences I've had while in a stressful time of my car not working properly. I will recommend this tow service to anyone who asks. Simply wonderful.
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March 2022 by Borat S.
They quoted me 45 minutes and never showed up. Every time I called they said it would be 20 minutes more. It ended up being more than 3 hours later. I would not recommend them at all.
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January 2022 by Eliana Ayala
I called this place for a battery jumpstart. I was given a quote of $150. The technician called me to give me an ETA of 5 minutes. Some kind people helped me an hour later. I called multiple times to cancel the service and was forwarded to a voicemail that was not set up. I thought this was odd for a “legit business”. As I am driving home, the technician called me TWO HOURS later to say he arrived to help. He did NOTHING to help me and I was charged $49, I have no clue why because my calls are now forwarded to a voicemail that will not take any messages. DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFO! They don’t have prices or policies on their website, therefore they will charge any way they please.Service: Battery service
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November 2021 by Eddie Stacy
Driver was helpful and up to speed. Overall great transaction.
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July 2021 by Nancy M.
I called for a tow a month ago and they never sent anyone. They just took $49 from my card had me wait for hours so I decided to call a different tow company. Don't rely on this company
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July 2021 by Brianna Martin
First, we were quoted $135 minimum and $180 max. Once the job was done they charged be $209. Also, they had my card on file but the guy that came told me it had to be paid in cash or through Zelle. It was super sketchy.Second, we ended up waiting 2 hours for someone when we were told “30 mins” and then each time we called to check in they said “20 minutes more.” Would have been better if they just initially told us it would take 2 hours instead of playing with us.Third, the people on the phone were super rude.Service: Auto locksmith
