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November 2023 by Michael Schollmeyer
I made an appointment online, when I arrived the front desk person said they would only accept Teslas with a Tesla insurance. Then he said they were at capacity and won't accept new customers. Then he kept on claiming that he talked to me on the phone which never happened. I waited a week for the appointment and drove up there just for this. What a waste of time.
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November 2023 by Sara Dowe
I made an appointment here 2 weeks in advance to get my car repaired and sent them the estimate from the insurance company the day I made the appointment so I thought everything was all set. The day of the appointment comes and I show up only to be told they will not be repairing my car because they don’t work with Geico. It was further explained to me that the appointment I made was just for an inspection (that they refused to do by the way) and just making the appointment itself was not a guarantee of repairs. All of that I understand, but what I don’t understand is why I was able to make the appointment in the first place and why they waited until I got there the day of the appointment to tell me all of this. It was a huge waste of my time and theirs.
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November 2023 by Derek V.
Made an appointment, day of appointment come in and they said I don't have an appointment. Terrible receptionists, don't set up an appointment here bad customer service.
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November 2023 by Sara D.
I made an appointment here 2 weeks in advance to get my car repaired and sent them the estimate from the insurance company the day I made the appointment so I thought everything was all set. The day of the appointment comes and I show up only to be told they will not be repairing my car because they don't work with Geico. It was further explained to me that the appointment I made was just for an inspection (that they refused to do by the way) and just making the appointment itself was not a guarantee of repairs. All of that I understand, but what I don't understand is why I was able to make the appointment in the first place and why they waited until I got there the day of the appointment to tell me all of this. It was a huge waste of my time and theirs.
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October 2023 by Keeyanah brown
I had the best experience at Fix Auto Long Beach! Someone had dented my car and they were able to get me in and out within a few weeks! Customer service was excellent too. They were very nice and helpful. They even washed and cleaned my car! Will definitely use them again!Services: Painting
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October 2023 by Julius Taniguchi
Great team! Made my life super convenient despite my busy schedule- thank you so much for taking great care of me and coordinating the communication including the rental vehicle process. I was worried it would take weeks but was done within a very reasonable amount of time. Lastly, they’ve went the extra mile by cleaning my car - much appreciated guys!
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October 2023 by Erik Innes
These guys did a great job fixing up our car. I love that they gave us text updates regarding the completion date. Daniel and Carlos were very friendly and helpful throughout the whole process!
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August 2023 by Deb B.
I just wanted to give "Fix Auto" a Thumbs Up for their generosity. My car had a bumper that was misaligned after repairs at (I won't name the shop). Fix Auto took a look and fixed it on the spot ... with no charge to me!! Thank you so much!!!Deb
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July 2023 by Jessica Naff
I had a really great experience at Fix Auto. I got regular calls and texts to update me on the status of my car repairs. They finished repairs several days earlier than expected as well and helped me with returning my rental car. I was pleasantly surprised when my car looked brand new (washed, inside vacuumed, etc) when I picked it up. I would highly recommend this auto shop if you need repairs in Long Beach!Services: Tires
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July 2023 by Clea Stammler
Fix Auto and Carlos were incredibly efficient, and helped make a stressful situation super easy and smooth. They handled correspondence with my insurance directly and were always quick to communicate with me. My car looks brand new after being rear ended! The best car service I’ve ever received and I felt super safe and comfortable with them, highly recommend!Services: Painting
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July 2023 by SooYoung YANG
They repaired my car perfectly and showed incredible kindness. They were extremely professional, and I am very satisfied with their service. I hope my car doesn’t have any issues in the future, but if it does, I will definitely come back to this place. I am very grateful to the crew there.
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June 2023 by Jackie Wiggins
Unfortunately, we had been in a car accident when we are on vacation. When we came back, I filed with our insurance company, and they gave me several options for authorized repair places. After reading several reviews we chose FIX auto.I was able to call on a Friday and get a Monday morning appointment. I was provided with regular updates with the repair status via text (my preference). The workmanship was outstanding, as was the customer service. The repair was done on time.I would highly recommend this repair shop. ⭐️⭐️⭐️⭐️⭐️
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June 2023 by ujwal pathak
Fix Auto long beach is great. I am extremely satisfied with the service and their diligence. My car was fixed and delivered earlier than promised. Also, special mention to Carlos - He was really helpful in every way possible and made my experience seamless.
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June 2023 by Daniel Kusenda
Couldn’t have asked for a better experience at fix auto. Carlos and Daniel were both extremely helpful and accommodating throughout the entire process of my repair. Upon arrival picking up my vehicle, it was detailed and clean inside and out. These guys definitely go the extra mile to make sure that you’re taken care of. Wouldn’t go to anyone else! Thanks guysServices: Painting
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May 2023 by Cindy
Walked into a clean and welcoming office. The staff were courteous, answered all questions, provided all information that was to be done on my car, gave an approximate estimate and completion date, daily updated me on the progress of my vehicle. When car was repaired, everything looked brand new. Even areas I had requested to have repaired. I would recommend Fix Auto to anyone who is looking for an honest and fair auto repair shop. I rate them 10 +Services: Painting
