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August 2023 by Alberto Duran
Service needs major improvement. They have a minimalist office atmosphere. Almost always only one agent to assist. Process from start to finish can take well over 1 1/2 hours( took me about 2 hrs and didn't get i/. They have to submit your insurance application to a supervisor and hope that supervisor is not busy to review the application/contract.
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February 2023 by Tee C.
Horrible customer service on the phone and in the store , when asked to speak with a manager , the young lady on the phone gets mad and starts huffing and puffing saying i could just help you . She hung up the phone on me multiple times and never let me speak with a manager, i have been a customer with them for 3 years and it just seem like the customer service is getting worst.
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October 2022 by Mrs. A K
They are fraud
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May 2022 by Joe Z.
It Took nearly 2 hours to complete a simple "rewrite" after my elderly father (83) was 11 days past on a 6 month "Pre paid" insurance. He always pays in advance... I was told by rep that they could just take the payment and be done! No added fees. Lies... the guy wanted his registration License & to take several photos of his car. Almost 2 hours & 50 pages of printed paperwork I'm still here asking why he's insurance now $150 more.... B-4 $255 Now $390... this company is TRASH!!! 2nd time here...
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January 2022 by Rosario Manzano
(Translated by Google) Bad attention hours waiting because they don't make things easier and they can be done by phone(Original)Pésima la atención horas esperando porq no hacen más fáciles las cosas y se pueden hacer x teléfono
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August 2021 by Rhyme Rox
They have great service. Always answering my questions. Adding a vehicle or making any change are easy.
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January 2021 by salvador alvizar
Fred Loya is absolutely a horrible choice for a place to purchase insurance. Paid $170 plus the first month $60, then $60 for every month after. Switched to Geico, and I paid $225 for six months with the same coverage.
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August 2020 by Arturo Angel
Great experience at Fred Loya. The staff was very helpful with getting me insured.
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September 2019 by Pete Newport
Stay away this company, period! They cant even read a police report! I even tried to plead my case and asked the agents to read the report and they would have seen the at fault was the other car. I even had a witness, nope. At least i will get my money from small claims court. Karma,
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August 2017 by Long Beach Center for Clinical Research
Staff needs to be retrained on customer service. Haven't even finish asking what I need and Rep had already given me the answer.
