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February 2024 by Ryan
Terrible communication and customer service. That say one thing on the phone/email, then when you get there, they say somethelse. They don't reply to emails or return messages in a timely manner. They have dishonest, inattentive, apathetic, and downright combative employees. They don't seem to know what they're doing or talking about.I called and emailed multiple times over a period of weeks about a uniform they insisted was in stock, then when I got there they said they didn't have it.They insisted that I could not order by email, because they had to fit me. When I arrived They said they only need my size and they don't fit you. They eventually fitted me for a similar uniform which was supposed to be placed on hold. When I emailed them to continue with the order, I didn't hear back from them for weeks. The day I emailed to cancel it, they replied saying it was in the process of being sewn and that they couldn't cancel it, then magically it was ready that same day.Awful and expensive waste of time. Go somewhere else if you're not buying something off the rack.
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January 2024 by The T.
Just take a look at the store hours. 9-5pm closed on Saturday and Sundays. Explain to me how any working person will have a chance to go to this store? It's almost unbelievable. Who in the world would make their hours so inconvenient to the working population? I just don't understand that. They probably are losing thousands of dollars daily just by being closed when people finally get off work!
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January 2024 by Anonymous R.
Great service, I see many people complaining about lack of help but if you ask the staff for help they will kindly assist yes they get very busy so I understand the wait at times. Overall they always have stuff I need and if not they order it for me and get there within a few days sometimes weeks. Friendly staff and always welcome with smile.
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December 2023 by Thomas H.
Prices true retail. Service can be slow. Tends to favor purchase orders over walk in sales. A shadow of former self when it was family owned and sold most all police gear. No sales staff with on the street experience.
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November 2023 by Richard Lopez
They have little to no competition so no real incentive have things in stock. Uniforms never come in the right sizes, and I always have to get alterations done on them. I would say customer service is pretty good though .
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November 2023 by malena hoyos
This store is a First Responders dream! They have it all. Head to toe uniforms, gear, shoes, jackets, sunglasses, tools to get the job done. Customer Service is Outstanding. The Ladies are super friendly and knowledgeable.
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November 2023 by Ericson N.
I did . everything is fine except that they made a mistake. its ok. No big deal. during my sizing up, i was told two shirts and one jacket but when i picked up my stuff, i was given two jackets and one shirt. Its with my name on it. This is california, so i can only use one jacket. No big deal. the staff are helpful. the only downfall is they dont open on the wekends.
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October 2023 by Tufu L.
Customer service sucked, asked her for help and she completely ignored it, she got some tat on her arm and this was around maybe 2pm, only person that was nice to help me was the lady in the front. All them workers not one asked if I needed help, maybe cause I didn't look like a cop or something. Had me standing and waiting for a while smh acting like they high class.
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July 2023 by Manuel Gutierrez
They promote stuff they can’t even get way to galls liars.
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July 2023 by Tia Scotty
Terrible logistics, I’ve been waiting on 3 shirts for one month because of a mistake their associate made
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May 2023 by corey salery
Great customer service in store. Horrible supply!! I placed an order in January and still haven’t received my items. 4 shirts unavailable after 3+ months. I have had to wear old uniforms even though I am in a new supervisory position which requires a new different color uniform. I don’t see how they stay in business with this kind of service.
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April 2023 by Marie Manuel
I placed an order on March 6, 2023, and it is now April 3, 2023. My order is still incomplete. Who has time to wait for a Protective Vest until May? To follow up my order, I was placed on hold for 8 minutes?! No one got back to me while I was on hold. GALLS has gone way down in its quality of goods and services.
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March 2023 by XLF PHOTO 7
Don't go here if you want your first amendment right to take pictures in public violated by the manager, and the fake non licensed and untrained security guard.I am a Fire photographer, and I went to this location multiple times to purchase items for my duty belt. (I was at the time interested in the police explorers) and went here multiple times to purchase equipment and occasionally take pictures of the patrol cars I see there, the manager and the security guard stated to me one day I am not allowed to take pictures on "their property" as I stated to the manager and the security guard both that was illegal do to the fact the property they own stops at the front door of the business, she was not trying to hear any of it. The security guard I later found out was not licensed or trained and didn't even work for a security agency. (Searched his name up in the California security guard license database) interaction ended with me agreeing to not take pictures again. (which I by The constitution and many federal rulings I never had to do but the security guard wad already aggressive as it was and I wanted to exit the situation quickly) I would never recommend anyone to this Galls LLC, location ever again after my experience. Galls you need to do better especially with the employees you guys hire they for sure Power trip and don't care at all.
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March 2023 by Deen M.
This place is horrible. Thought I'd give them a 3rd chance but man do I regret it. They messed up my order again and the staff is rude.
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February 2023 by Mady
Great customer service, cashier was helpful and answered all of my questions regarding pepper spray. They had different types and size. Store was clean and organized.