-
April 2024 by Sonja A.
I brought a bracelet here that fit perfectly. I asked for the heart clasps to be sautered together because it kept falling off. I asked for a lobster clasp to be added. I asked them to make sure that the bracelet was then not too long as a piece was being added. When I got the bracelet back, it is now too short. This store is denying that they removed any of the chain to make it short now. How can a bracelet fit perfectly and then have a clasp ADDED and end up now being too short? Make sure to measure your pieces before dropping anything here for repairs. I have been coming to this store for years. Not anymore
-
March 2024 by Al D.
Always delivers the best of service and guaranteed quality. You get what they say you are buying. NEVER A WORRY
-
March 2024 by Alexis E.
Cannot recommend enough! You are always greeted when you arrive and made to feel special all while browsing the trinkets inside. Looking to have something made, you cannot go wrong!! Love my jewelry and will continue to shop here!!
-
March 2024 by Noelle A.
I went to J&L to repair some necklaces that needed mending and received the best customer service from Molly. She was extremely welcoming and such a pro, she was able to fix two pieces right away so I could take them on my soon vacation. All of the staff were extremely friendly and kind. I will come back for all my jewelry needs. Thank you Molly, and thank you J&L!
-
February 2024 by Dan S.
When I had the garnet in my wedding band replaced they butchered the ring shape and couldn't fix it until after my wedding, it took over a month to get a poorly fixed result and I had to pester them to fix it to its original quality. On top of that, my wife's white gold ring was resized there before our wedding and over a year later we found out that instead of adding more white gold and soldering it in, they built the entire extra portion out of silver solder which can tarnish very easily. Do not come here for any repairs. If you buy something here go elsewhere to modify it.
-
January 2024 by Todd J.
The BEST! I trust Josh completely in handling all my jewelry needs, from watch battery replacement to buying a new diamond. Very honest jeweler and friendly staff. Highly recommend J &L Jewelry.
-
December 2023 by Heather C.
I have been shopping here for over 20 years. I trust no one else will my jewels, specifically my gold and diamonds. They will replace a watch battery with a smile, they will wrap a gift for all occasions in the most luxurious presentation. The staff is divine. They always greet me by my name and give me a warm welcome hug. I feel like family here. The vintage legacy jewelry and diamonds are divine. I adore one line the most because it's affordable and it makes all my glamorous dreams come true. Wish jewelry has so many beautiful peices to drip yourself in sparkle. Men who shop here know how to treat a lady or another man. They are lgbtq friendly. I adore the holiday decor this time of year. It's like walking into the coolest party in the world, complete with diamonds and pearls. They also repair damaged treasures with the special handling of a surgeon. This place has given me so much joy over the years. Just stop over and explore the treats for yourself. You won't regret joining the best family in Long Beach. Sparkle and shine here, the love and care are beyond any other.
-
November 2023 by Kalani C.
I was looking for a gold bangle that wouldn't break the bank. I walked in and saw the perfect bangle in the consignment area. Boom! 10 minutes later I walked out with the perfect gift for my mom.
-
October 2023 by Katie C.
I brought my wedding band for resizing. The saleswomen are friendly but their prices are insanely expensive. They also took almost a week to get back to me on an estimate. I believe you're better off finding another jeweler.
-
October 2023 by Vincent Jordan
Always a pleasure to shop here, have batteries replaced in a watch… They really are the nicest people I’ve ever dealt with in a retail setting! Thanks!!!
-
August 2023 by Katy Newton
My husband bought me a beautiful bracelet where he travels for work in Long Beach fairly often. He mentioned the woman helping him pick it out was fantastic. He paid $150 for the bracelet. We came back the next week to get the bracelet resized and let them know we’d be leaving in a week, so asked if they could have it done by then. (If not, we would have to resized near our home town, not a problem but figured we would ask the original place he bought it from.) They mentioned they would have to rush it, and worst case they could ship it. Totally understandable, and we appreciated the effort. We did not get a cost estimate for this service, but in hindsight should have. He went to pick up the bracelet today and they charged him $125.00. They said because it was not a high price item, that was justification for the cost of shipping it out to get resized and I’m assuming the rush. I really wish someone would’ve been clear regarding this upfront, as we could’ve just purchased something else entirely or would’ve had it done elsewhere. We’re really disappointed with that and it left a bad taste for sure.
-
August 2023 by Kate N.
My husband bought me a beautiful bracelet where he travels for work in Long Beach fairly often. He mentioned the woman helping him pick it out was fantastic. He paid $150 for the bracelet. We came back the next week to get the bracelet resized and let them know we'd be leaving in a week, so asked if they could have it done by then. (If not, we would have to resized near our home town, not a problem but figured we would ask the original place he bought it from.) They mentioned they would have to rush it, and worst case they could ship it. Totally understandable, and we appreciated the effort. We did not get a cost estimate for this service, but in hindsight should have. He went to pick up the bracelet today and they charged him $125.00. They said because it was not a high price item, that was justification for the cost of shipping it out to get resized and I'm assuming the rush. I really wish someone would've been clear regarding this upfront, as we could've just purchased something else entirely or would've had it done elsewhere. We're really disappointed with that and it left a bad taste for sure.
-
August 2023 by Mike I
Great place to take your vintage and antique or estate jewelry for consignment. They offer great rates and a pretty fast timeline to sell. Ask for Josh!
-
August 2023 by Barbara T.
J & L staff are so friendly and helpful. I planned to buy new clasps for 2 necklaces but they suggested another fix that did not cost me anything. J&L also has a nice selection of jewelry as well as catalogs from which they will order.
-
July 2023 by LK
I have had the pleasure of interacting with this particular group of professionals who consistently demonstrate exceptional customer service skills and a genuine concern for the satisfaction of their clientele. I recently had the opportunity to enlist their services for the repair of my watch, and I must say that not only did they provide a quick turnaround time, but they also offered their assistance at a reasonably affordable price.
