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September 2023 by Darlie T.
Wanted to love this place. It was my first time ever visiting and was aggressively trying to find a great litter thats safe for my cat to be exposed to when using in a litter enclosure box. So I'm concerned for her experience, long term health and safety. I recognize my previous clay litter is extremely dusty. And so was searching for a Great litter alternative. I wanted to ask more questions and have a discussion about not only the one i was planning to purchase, but also get their perspective of the other products at their store. However, it seem the person I happen to talk to, didnt want to have a discussion. That person gave Very short statements or one word reply. Again, I, whose concerned about my cats well-being wanted a discussion about the stores products. Also upon further investigation, Im concerned that my clay litter was the cause of my cats eye irritation and possibly also my breathing difficulties (when deep cleaning the litter area airway would narrow causing difficulty to breathe).---so yes. I wanted to talk. I felt like a task the worker needed to be done with to just move on....the first worker who welcomed me there was very sweet, but the other one I ended up buying my litter from n had further interactions with was the problem. Was very discouraged n disappointed with my experience there and wont be going back there ever again.
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September 2023 by Michi L.
I came here for a dog adoption event that was organized with Ozzie and Friends. They have a back room that they use for events like this. There is also a clinic in the back. And an area that is gated so that we could interact with the dogs and learn a bit more about their personality. Since they partnered with them, when I adopted my new puppy, they gave me a 10% coupon that I could use. So I got a new harness and some training treats for her. They were very helpful when I had questions about which training treats I should get. It been a while since I've had to train a puppy so it was nice to get some advice. There is also a dog washing station in the front. It was pretty crowded the whole time I was there.
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September 2023 by Damien H.
So, this place is really, really amazing! The customer service stays excellent and their variety is outstanding! I came to the store on 9/14/23, around 7pm-ish, and the staff I dealt with were just so helpful; there was also a primal dog food rep there and she was fantastic-she recommended some topping for our dogs and they absolutely love it!They have dog wash stations and the location couldn't be any better as there are great places to shop and eat within the area. Please do yourself a solid and treat your pets to this gem in Long Beach!
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August 2023 by Jan C.
I wanted to use the in house dog trainer here. I came once and he was gone during his supposed hours so I called before coming this timeAt 2pm call at 44 call at 430430 call at 5And finally call at 530He is there? Great I drive 30 minutes to get there. Oh he left. There wasn't anyone here.
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July 2023 by Hannah A.
We've been going to Pet Food Express for a few years and they never seem to fail us! They offer the best self service pet wash, great quality food and treats my pup loves, and wonderful and reliable dog gear and goodies!! We even went here to celebrate my babies birthday !! (She's 13 now)
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May 2023 by Destiny P.
Love their self dog wash area! Great price buy 3 get one free! My dog doesn't allow other people to wash her so I'm glad I found a place that I can always come to bathe her
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April 2023 by Kimberly B.
So unbeknownst to me my dog peed while standing in the checkout line... an associate walks up to me with this commercial size roll of paper towels and spray and say I will hold your food while you clean that up. I was puzzled because I didn't know she peed and I thought it was extremely RUDE to tell me to clean it up. Never have Petco, Pet Smart & groomers made anyone clean up urine while their dogs let go in the store; however, associates approach you so fast saying they got it, it's okay etc. NEVER have they handed you paper towels and told you to clean it up. I asked the lady at the register was that normal portal and she said YES because they have to keep the store clean. Well that's obvious but to tell me in the manner I was told was rude. If I had seen it first of course I would have told an associate and not just walk over it. Then after cleaning it up the associate tells me they have gloves . I'm a dog mom not a big deal but this whole thing made me feel a certain way. Working in a pet store this is expected and that should be made know during the interview process that they may have to clean up after pets in the store. Well Petco & Pet Smart you get the "W" on customer service over Pet Food Express. Big "L" for you Pet Express
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January 2023 by Thomas M.
Super friendly and knowledgeable staff. Super clean facility for self dog bathing!! Highly recommended!!
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January 2023 by Cindy T.
The staff is amazing! The only issue I've had is lack of stock but to be fair, I don't know if that's a result of supply chain issues. I feed small breed chicken Stella & Chewy raw freeze dried kibble and they've been out of it a few times lately. Otherwise, it's a great store and I enjoy shopping here.
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January 2023 by Eva F.
The perfect spot for wash and grooming. they have great service and staff was really nice. my dog is 5 years old and really friendly but when its come to shower it can be an issue... LOL the staff there was great with him and i defiantly will return.
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December 2022 by Joe A.
Great place for your pet needs. Great staff and food selection. Good place to bath your pet.
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December 2022 by Jenny C.
I love the do it yourself pet wash I've taken my baby Whiskey there since he was too big for my sink, his favorite person is Pam he grew up with her love kisses and hugs, we moved away from the are over a year ago but still managed to sneak a trip recently my baby was super happy and remember his friend Pam, Thanx Pam
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December 2022 by Myesha K.
I appreciate this accessible shower unit. Misty is an old gal with bad hips that prevent her from walking into the high tubs. There is even a chair to prevent you from back pain while washing.
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October 2022 by Dorothy B.
This review is for the self pet wash. It is $18.00 for a pet wash for 25 minutes which is a lot of time. You are provided a towel, soap and apron. With the time you are provided, you can use 2 different shampoos, which I should of done (Vanilla and eucalyptus) to wash your dog and use the dryer to dry your hound. This is definitely easier than doing this at the tub at home.
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October 2022 by Claudia R.
no mess no fuss just clean the little fucker! They have endless amount of towels for you!
